Continuous Improvement Manager, Aces Amazon Transportation Services

DESCRIPTIONOur overall mission is simple: we want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation.This is your chance to make history.We're seeking a strategic leader to drive innovation and excellence in our carrier and driver learning ecosystem. This senior-level position will shape the future of our learning strategy while leading cross-functional teams to deliver best-in-class training solutions.Key job responsibilitiesProcess OptimizationIdentify and analyze operational inefficienciesDevelop and implement process improvement solutionsLead Lean/Six Sigma projectsCreate standardized work proceduresMonitor KPIs and metrics for transportation operationsProject ManagementLead cross-functional improvement projectsDevelop project timelines and resource allocation plansTrack project progress and ROIManage change implementation processesDocument and report project outcomesData AnalysisAnalyze transportation metrics and performance dataIdentify trends and improvement opportunitiesCreate data visualization tools and dashboardsDevelop predictive models for operational optimizationGenerate regular performance reportsTeam LeadershipTrain staff on continuous improvement methodologiesFacilitate improvement workshops and kaizen eventsCoach teams on problem-solving techniquesBuild and maintain improvement cultureCoordinate with various departments and stakeholdersA day in the lifeReview overnight transportation reports, noting any significant disruptions or issues that occurred.Attend the daily operations and discuss current performance metrics, ongoing projects, and any immediate challenges.Facilitate a cross-functional team through problem identification and solution brainstorming.Analyze data from the Transportation Management System (TMS) to identify trends in route efficiency.Meet with the finance team to review the ROI of recent improvement projects and discuss budget allocation for upcoming initiatives.Work on the project plan for an upcoming automation initiative aimed at reducing manual data entry in the dispatch process.About the teamAs part of Amazon Customer Excellence Systems (ACES) team, we work to continually improve the Amazon Logistics experience. We look after high-impact initiatives and help to develop, roll out and look after a range of logistics-focused projects. Using data-driven tools, we’re able to see how we can make processes better and more efficient, or how we can reduce waste across the business.Our team supports field operations to launch new programmes and technology-based solutions across Mexico, helping them meet customer demand and drive customer-focused innovation.There are lots of different opportunities within the ACES team, so we welcome people with a broad range of skillsets. At its core, we work to make Amazon a safe, enjoyable place for our people and ensure on-time deliveries, always.BASIC QUALIFICATIONS- Bachelor's degree- 5+ years experience in transportation/logistics operations- Proven track record in process improvement- Advanced Excel and data analysis skills- Knowledge of transportation management systems- Familiarity with process mapping toolsPREFERRED QUALIFICATIONS- Master's degree- Six Sigma Black Belt certification- Project management certification (PMP)- Experience with automation and digital transformation- Knowledge of multiple transportation modes (truck, rail, air, ocean)- Lean Six Sigma certification (minimum Green Belt)- Experience with BI tools (Power BI, Tableau)