North America Customer Success Enablement Manager

North America Customer Success Enablement ManagerThis role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.Aruba is redefining the “IT EDGE”. Creating new customer experiences by building intelligent spaces and digital workspaces. We are focused on campus, branch, mobility and the IoT to transform business models with the combined power of compute, context, control and secure connectivity.**How you will make your mark**:- Collaborating with all applicable stakeholders to design, develop, and deliver:- A Customer Success Manager Certification Program- Enablement curriculums for newly created customer journeys and playbooks- An onboarding curriculum for newly hired customer success managers- Establishing and continuously refreshing a Customer Success enablement resource repository- Creating and continuously monitoring a documentation governance policy for the Customer Success Team- Training customer success team members in the use of existing and newly added internal tools and processes- Collecting and analyzing feedback following delivery of enablement curriculums to identify inefficiencies and devise effective improvements- Conducting Lunch-n-Learn sessions for the customer success team- Planning and executing incubation cycles for testing newly designed strategies and/or playbooks- Integrating successful incubation cycles into the Customer Success E2E Customer Journey- Assisting in Customer Success program management activities and deliverables**About you**:- 2+ years in enablement management and/or staff training- Typically, first level and advanced level university degree- Possess or willing to acquire Aruba Sales and Technical certifications upon joining- Background in customer success and/or customer relationship management- A number of years in direct client-facing roles- Proactive, problem solving skills- Strong analytical skills and technical capabilities- Excellent verbal and written communication skills- Advanced English- Previous experience in designing effective staff training programs- Experienced in devising and delivering on-boarding programs- Ability to work closely with staff at all levels in an organization- Proven collaborative skills- Previous experience in sharing best practices and striving for continuous improvement- Great presentation skills and the ability to create engaging, informative presentationsOptional, Highly Recommended Skills:- Prior experience in Customer Success Enablement capacities- Previous experience in project/program management- Experience conducting solutions architecture discovery and design conversations- Experience developing Customer profile discovery interviews for Aruba and/or HPE solutionsJoin us and make your mark**We offer**:- A competitive salary and extensive social benefits- Diverse and dynamic work environment- Work-life balance and support for career development- An amazing life inside the element Want to know more about it?Then let’s stay connectedHPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.**Job**:Services**Job Level**:Expert**Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.**HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.