Desktop Support Specialist
hace 1 semana
**Responsibilities**Performing your technical tasks, including:- providing support for Tier 1 and Tier 2 support tickets- managing client data backups- entry-level system administration tasks- trouble-shooting and identifying issues with DNS and Group Policies, user profiles, DHCP, networking and other issues- solving Office365 issues including password resets, new user creation, license assignment, software installs and other issues- supporting other technical assignments as required for client projects and implementations- Performing your documentation tasks, including:- Working with our supporting vendors (both software and hardware) to escalate and resolve issues- Supporting our end user help desk team as necessary when tickets are escalated to you- Training client team members as required (for either onboarding or other situations)- Good knowledge of desktop and laptop support (Windows and MAC)- Possess excellent general business knowledge to complete assigned tasks- Excellent written and verbal English communication skills- Excellent customer service skills- Superior analytical, organizational and troubleshooting/ problem solving skills- Ability to confidently and competently complete tasks with deadlines- Ability to work and be available during 8:00 A.M. - 5:00 P.M PST Los Angeles Timezone. shift (you will work 5 hours with a 15 minute break)- Availability to work after hours and weekends (infrequent & compensated)- Strong knowledge of Windows 7-10- Strong knowledge of the MS Office suite- Tier 2+ level networking skills (VLANs, DHCP, DNS)- Understanding of domains, user profiles and how they work (Tier 2 level)- Understanding of Office 365- Understand Active Directory (Domain Controllers)- Knowledge of VoIP- Strong analytical skills- A minimum of 2 years of recent experience troubleshooting various technology and user situations- Self-motivated with a positive mindset and high level of enthusiasm- Responsible and dedicated to the quality of work performed- High attention to detail while dealing with a continuous flow of new and existing issues- Ability to switch between tasks with mínimal disruptions to support needs of the business- Ability to relay technical information clearly and simply to non-technical peoplePay: $22.00 - $25.00 per hour**Education**:- High school or equivalent (preferred)**Experience**:- in Remote Troubleshooting (preferred)**Language**:- English (required)
-
Network and Desktop Specialist
hace 14 horas
Tijuana, México Alliance Especializados del Aire S.A de C.V. A tiempo completoDescripción y detalle de las actividades The Network and Desktop Specialist will be responsible for maintaining troubleshooting, and optimizing network infrastructure while also providing desktop support as needed. This role will have direct communication with the network team in the USA. - Design, implement and maintain switches, routers, firewalls, and...
-
Desktop Support Specialist
hace 1 semana
Tijuana, México Utiliware A tiempo completo**Responsibilities** Performing your technical tasks, including: - providing support for Tier 1 and Tier 2 support tickets - managing client data backups - entry-level system administration tasks - trouble-shooting and identifying issues with DNS and Group Policies, user profiles, DHCP, networking and other issues - solving Office365 issues including...
-
Desktop Support L1
hace 2 semanas
Tijuana, México Iron Service Global Inc A tiempo completo**Desktop Support L1** **Minimum Experience 1-3 Years of Field Services Technician** **As an Onsite Support Technician, experience in service delivery and End user hardware and software Configuration troubleshooting providing quality services to the end users which includes the following key roles and responsibilities, but not limited to**: **Provide...
-
Desktop Support Technician
hace 4 semanas
Tijuana, México NTT DATA A tiempo completo**Req ID**: We are currently seeking a Desktop Support Technician - Field Tech to join our team in Tijuana, Baja California (MX-BCN), Mexico (MX).Performs basic configuration of desktop / notebook /printers.- May assist with simple parts replacementand repair on desktops /notebooks/ printers.- Travel may be required *Basic knowledge of Window soperating...
-
Desktop Support Technician
hace 4 semanas
Tijuana, México Integon Service Co. A tiempo completoOUR COMPANY:Integon Service Co. supports its insurance company affiliates, which offer property and casualty insurance products, including personal auto, homeowners, RV, motorcycle, small business auto insurance and more.With our Mexico headquarters located in Tijuana, Baja California, at Integon, with over 1000 employees, we continue to grow our portfolio...
-
IT Desktop Support Technician
hace 3 semanas
Tijuana, México GE Current, a Daintree company A tiempo completoCompany Description**Job Description**:Provide support for the local desktop environment by creating, triaging, escalating or completing requests and issues to support Manufacturing systems / production floor devices (computers, tablets, scanners, label makers etc.) & End Users. This entails activities that cannot be done remotely by the Service Desk. Learn...
-
It Desktop Support Technician
hace 7 días
Tijuana, México Current A tiempo completoDescripción del trabajo Company Description. Current (formerly GE Current, a Daintree Company) has unveiled a new brand identity following the historic acquisition of Hubbell's Commercial & Industrial (C&I) Lighting business. The enterprise brand unites the companies under a single identity with one purpose: To deliver the innovation customers require, with...
-
IT Support Technician: Desktop
hace 2 días
Tijuana, México flex A tiempo completoA leading manufacturing partner is seeking a Technician for IT Support in Tijuana, Mexico. This role involves installing and maintaining desktop and laptop computers, providing technical support for hardware and software, and managing printer supplies. The ideal candidate will have an associate degree or equivalent experience, familiarity with PC systems,...
-
IT Support Technician: Desktop
hace 4 horas
Tijuana, México flex A tiempo completoA leading manufacturing partner is seeking a Technician for IT Support in Tijuana, Mexico. This role involves installing and maintaining desktop and laptop computers, providing technical support for hardware and software, and managing printer supplies. The ideal candidate will have an associate degree or equivalent experience, familiarity with PC systems,...
-
Technical Support Specialist- Mandarin Support
hace 3 semanas
Tijuana, México Teradata A tiempo completoWhat You’ll DoThe Technical Support Professional- Mandarin Support works in a fast-paced, demanding technical customer support centre environment that requires timely solutions to complex technical problems, often of a critical nature to the customer. As a technical support specialist for Teradata’s Base Support team, you will perform troubleshooting...
