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Bilingual Agents
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What does a bilingual agent do?- They are the providers of assistance and advice through the telephone (provide the Wow experience to our members), those people who buy or use our services. Each industry requires different levels of assistance, in different departments to keep the company as a well-oiled machine but towards the end, a happy customer is always the goal.- Trained in our platforms one of their primary responsibilities include assisting customers and addressing any inquiries, concerns, or issues that they may raise. Stay updated on product knowledge, defuse irate customers, create lasting relationships, update customer databases as needed, demonstrate superb organizational and multitasking abilities, follow HIPAA guidelines for the management of patient privacy and confidentiality. Here in Integon you will never run out of tools or support to do a great job- Requirements- Minimum Skills and Competencies:- The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.- Fully bilingual in English and Spanish- Must possess effective verbal and written communication skills- Proficient in Microsoft Office Suite (Word, Excel, Outlook)- The following are MANDATORY documents:- Birth certificate- Official ID (INE)- Proof of address (no greater than 3 months)- Constancia de Situacion Fiscal- CURP- IMSS (Social Security)- Last Paystub- High school diploma or equivalentIntegon, a Great Place to Work, provides innovative technology and customer support services to major personal lines insurance providers, including Fortune 100 companies rated A+ (Superior), by A.M. Best, for financial strength.
