QA Analyst

hace 5 días

Tijuana, México CCSI A tiempo completo

**OVERVIEW OF JOB**QA will monitor and evaluate agent calls to ensure all procedures are being followed and gather information to help improve agent performance. Provide agents with feedback & coaching on opportunities, along with completing reports in excel. Internal & client calibrations and meetings.**ESSENTIAL JOB FUNCTIONS**- Creating and maintaining a QA format with operations to monitor calls and activities throughout the operation.- Track the performance and provide actionable data and feedback to call center agents.- Monitor agent performance and activity within client tools.**REQUIREMENTS**- Attention to detail- Effective communication- Responsible- Clean Kardex- Multitask- Result oriented- Proactive to offer solutions and business recommendations**QUALIFICATIONS**- Microsoft Office Package- Effective communication skills- Excellent English writing skills**EDUCATION**- High School Diploma or GED equivalent**LANGUAGE SKILLS**- Bilingual English/Spanish necessary.- Must be able to write detailed and summary reports.

  • QA Analyst

    hace 5 días

    Tijuana, México CCSI A tiempo completo

    **OVERVIEW OF JOB** QA will monitor and evaluate agent calls to ensure all procedures are being followed and gather information to help improve agent performance. Provide agents with feedback & coaching on opportunities, along with completing reports in excel. Internal & client calibrations and meetings. **ESSENTIAL JOB FUNCTIONS** - Creating and...

  • QA Analyst

    hace 5 días

    Tijuana, México CCSI A tiempo completo

    OVERVIEW OF JOB** QA will monitor and evaluate agent calls to ensure all procedures are being followed and gather information to help improve agent performance. Provide agents with feedback & coaching on opportunities, along with completing reports in excel. Internal & client calibrations and meetings. **ESSENTIAL JOB FUNCTIONS** - Creating and maintaining...

  • QA Analyst

    hace 5 días

    Tijuana, México CCSI A tiempo completo

    OVERVIEW OF JOB**QA will monitor and evaluate agent calls to ensure all procedures are being followed and gather information to help improve agent performance. Provide agents with feedback & coaching on opportunities, along with completing reports in excel. Internal & client calibrations and meetings.**ESSENTIAL JOB FUNCTIONS**- Creating and maintaining a QA...

  • QA Analyst

    hace 5 días

    Tijuana, México Call Center Services International S.A. de C.V. A tiempo completo

    OVERVIEW OF JOB QA will monitor and evaluate agent calls to ensure all procedures are being followed and gather information to help improve agent performance. Provide agents with feedback & coaching on opportunities, along with completing reports in excel. Internal & client calibrations and meetings. ESSENTIAL JOB FUNCTIONS - Creating and maintaining...

  • QA Automatización Remoto

    hace 4 semanas

    Tijuana, México Reclutamiento IT A tiempo completo

    **Vacante para la empresa Reclutamiento IT en Tijuana, Baja California**:Partner ISTQB con más de 15 años de experiência en fábrica de software, desarrollo e integración para Mexico, Latam y EEUU, con mucha capacitación, certificaciones y muy buen ambiente de trabajo, buscamos para nuestro equipo un ingeniero de pruebas automatizadas (experiência...

  • Analista QA Tester Azure Bilingüe Remoto

    hace 1 semana

    Tijuana, México Training Talent A tiempo completo

    **Vacante para la empresa Training Talent en Tijuana, Baja California**:Partner ISTQB con más de 15 años de experiência en fábrica de software, desarrollo e integración para Mexico, Latam y EEUU, con mucha capacitación, certificaciones y muy buen ambiente de trabajo, buscamos para nuestro equipo un ingeniero de pruebas manuales bilingüe en esquema...

  • QA Analyst

    hace 5 días

    Tijuana, México Call Center Services International S.A. de C.V. A tiempo completo

    OVERVIEW OF JOBQA will monitor and evaluate agent calls to ensure all procedures are being followed and gather information to help improve agent performance. Provide agents with feedback & coaching on opportunities, along with completing reports in excel. Internal & client calibrations and meetings.ESSENTIAL JOB FUNCTIONS- Creating and maintaining a QA...

  • Qa Analyst

    hace 3 semanas

    Tijuana, México Seguros Confie A tiempo completo

    Job InformationDepartment Name- ALLIANTJob Type- Full timeIndustry- CommunicationsService Now Ticket- INCModality- On SiteWork Experience- 1-3 yearsAssigned Recruiter Contact- Date Opened- 12 / 17 / 2025City- TijuanaState / Province- Baja CaliforniaCountry- MexicoZip / Postal Code-Quality Assurance Analyst OverviewThe Quality Assurance Analyst is responsible...

  • Qa Analyst

    hace 3 semanas

    Tijuana, México Seguros Confie A tiempo completo

    Job InformationDepartment Name- ALLIANTJob Type- Full timeIndustry- CommunicationsService Now Ticket- INCModality- On SiteWork Experience- 1-3 yearsAssigned Recruiter Contact- Date Opened- 12 / 17 / 2025City- TijuanaState / Province- Baja CaliforniaCountry- MexicoZip / Postal Code-Quality Assurance Analyst OverviewThe Quality Assurance Analyst is responsible...

  • Qa Analyst

    hace 3 semanas

    Tijuana, México Seguros Confie A tiempo completo

    Job Information Department Name- ALLIANT Job Type- Full time Industry- Communications Service Now Ticket- INC Modality- On Site Work Experience- 1-3 years Assigned Recruiter Contact- Date Opened- 12 / 17 / 2025 City- Tijuana State / Province- Baja California Country- Mexico Zip / Postal Code- Quality Assurance Analyst Overview The Quality Assurance Analyst...