QA Analyst
hace 4 semanas
**OVERVIEW OF JOB**QA will monitor and evaluate agent calls to ensure all procedures are being followed and gather information to help improve agent performance. Provide agents with feedback & coaching on opportunities, along with completing reports in excel. Internal & client calibrations and meetings.**ESSENTIAL JOB FUNCTIONS**- Creating and maintaining a QA format with operations to monitor calls and activities throughout the operation.- Track the performance and provide actionable data and feedback to call center agents.- Monitor agent performance and activity within client tools.**REQUIREMENTS**- Attention to detail- Effective communication- Responsible- Clean Kardex- Multitask- Result oriented- Proactive to offer solutions and business recommendations**QUALIFICATIONS**- Microsoft Office Package- Effective communication skills- Excellent English writing skills**EDUCATION**- High School Diploma or GED equivalent**LANGUAGE SKILLS**- Bilingual English/Spanish necessary.- Must be able to write detailed and summary reports.
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QA Analyst
hace 4 semanas
Tijuana, México CCSI A tiempo completoOVERVIEW OF JOB**QA will monitor and evaluate agent calls to ensure all procedures are being followed and gather information to help improve agent performance. Provide agents with feedback & coaching on opportunities, along with completing reports in excel. Internal & client calibrations and meetings.**ESSENTIAL JOB FUNCTIONS**- Creating and maintaining a QA...
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QA Analyst
hace 4 semanas
Tijuana, México Call Center Services International S.A. de C.V. A tiempo completoOVERVIEW OF JOBQA will monitor and evaluate agent calls to ensure all procedures are being followed and gather information to help improve agent performance. Provide agents with feedback & coaching on opportunities, along with completing reports in excel. Internal & client calibrations and meetings.ESSENTIAL JOB FUNCTIONS- Creating and maintaining a QA...
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QA Analyst Contact Center
hace 3 semanas
Tijuana, México HYUMAN A tiempo completo**Job Summary**:In this role, you will support to develop and shape Axos Bank’s fromtline support strategy and execution. You will work closely with the call center leadership team, internal, and cross functional stakeholders.**Duties/Responsibilities**:- Maintains and develops internal quality standards.- Analyze NPS and CSAT results and provide...
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Manual QA Tester Fintech or Banking Bilingüe Home
hace 1 semana
Tijuana, México Training Talent A tiempo completoPartner ISTQB con más de 15 años de experiência en fábrica de software, desarrollo e integración para Mexico, Latam y EEUU, con mucha capacitación, certificaciones y muy buen ambiente de trabajo, buscamos para nuestro equipo un ingeniero de pruebas manuales bilingüe en esquema Home Office QA Manual o Automatización con experiência en aplicación de...
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Quality Analyst Manager
hace 2 semanas
Tijuana, México Cyber City Call Center A tiempo completoJob Title: Quality Analyst ManagerLocation: Onsite in Zona Centro, Tijuana, Baja California, MexicoCompany: CyberCity Call CenterHours: Monday to Friday from 9 AM to 6 PMCompensation: Basic package of 5k plus bonuses.About Us:We are a leading call center specializing in customer service, back office, Sales and Billing. We leverage our expertise, with your...
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QA Analyst
hace 2 semanas
Tijuana, B.C., México Confie A tiempo completoJob InformationDepartment NameALLIANTJob TypeFull timeIndustryCommunicationsService Now TicketINC1415747ModalityOn SiteWork Experience1-3 yearsAssigned Recruiter ContactDate Opened12/17/2025CityTijuanaState/ProvinceBaja CaliforniaCountryMexicoZip/Postal Code22010Job DescriptionThe Quality Assurance Analyst is responsible for monitoring and evaluating...
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Tijuana, México Training Talent A tiempo completoPartner ISTQB con más de 15 años de experiência en fábrica de software, desarrollo e integración para Mexico, Latam y EEUU, con mucha capacitación, certificaciones y muy buen ambiente de trabajo, buscamos para nuestro equipo un ingeniero de pruebas automatizadas con UFT en esquema Home Office.- Ingreso de $35,000 a $42,000 pesos libres nominal...
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Tester Automatización Micro Focus Uft Home Office
hace 2 semanas
Tijuana, México Training Talent A tiempo completoPartner ISTQB con más de 15 años de experiência en fábrica de software, desarrollo e integración para Mexico, Latam y EE. UU., con mucha capacitación, certificaciones y muy buen ambiente de trabajo, buscamos para nuestro equipo un ingeniero de pruebas automatizadas con UFT en esquema Home Office. - Ingreso de $35,000 a $45,000 pesos libres nominal...
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Quality Assurance Analyst
hace 1 día
Tijuana, Baja California, , Mexico Confie TA Admin A tiempo completoThe Quality Assurance Analyst is responsible for evaluating and improving the overall quality of customer interactions, documentation, and process execution across all channels. Beyond evaluations, this role generates business insights through data analysis, identifies systemic improvement opportunities, and collaborates with Operations, Training, and...
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Healthcare Data Analyst
hace 6 días
Tijuana, México USA Clinics Group A tiempo completoUSA Clinics Group is growing and looking to add a Data Analyst to our team! The Data Analyst will report to the Chief Information Officer and provide support to clinical staff and the revenue cycle department by identifying issues with EMR and automated processes. The goal for this position will be to analyze and provide timely resolution for various issues...
