Call Center Trainer
hace 3 semanas
**JOB OVERVIEW**A Call Center Trainer provides leadership in developing, managing, instructing, and coaching new Customer Service Representatives to ensure that all trainees understand and grasp the required concepts comprehensively. The Trainer is also responsible to follow up with both external and internal up-trainings as needed. Finally, the Trainer works closely with other leaders within the organization to ensure that best practices are carried from training into operations.**RESPONSIBILITIES**- Collecting relevant information and setting goals accordingly.- Identifying trainee’s needs and making attainable targets.- Developing and maintaining training materials including lesson plans, group activities, the method for instructions, presentations, role-plays and assessments.- Endorsing the latest e-learning systems like Google Classroom.- Developing Performance Evaluations to provide feedback and submitting the same to the Training Supervisor.- Arranging training resources and material with other helping tools.- Documenting and maintaining a record of data of the Customer Service Representatives under training.**QUALIFICATIONS**- High school diploma or equivalent.- Instructional proficiency with different learning methods.- Knowledge of customer service practices and principles.- Exceptional time management skills and a critical thinker.- Superior listening, verbal, and written communication skills.- Ability to handle any stressful situation appropriately.**ABOUT XTENDOPS**XtendOps combines leading-edge cloud-based technologies with a world-class managed workforce solution. We’re a modern offshoring entity, built around amazing people and innovative digital solutions. Agile and adaptable we quickly react to ever-changing client needs. We work hand in hand with our clients to design a customized outsourcing strategy to suit their needs and optimize their success. Our focus isn’t simply on supporting the business, but to improve operations, customer experience & expand our clients’ bottom line.Tipo de puesto: Tiempo completoSalario: $26,000.00 al mesHorario:- Turno de 10 horasExperiência:- Atención al cliente: 2 años (Deseable)- Capacitación: 3 años (Deseable)Idioma:- Inglés (Deseable)
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Bilingual Call Center Trainer
hace 3 semanas
Guadalajara, México Call Center Services International S.A. De C.V. A tiempo completo**Actividades**:Realización y seguimiento a planes de capacitación para los agentes de operaciones, donde se trabajan técnicas y detalles de ventas, así como de atención al cliente.El manejo es entre 10 y 25 agentes en las clases de nuevo ingreso y se deberá continuar con el plan hasta entregarlos a operaciones de manera satisfactoria.**Requisitos**:-...
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Ejecutivo Ventas Telefonicas
hace 3 semanas
Guadalajara, México Mac Call Center A tiempo completoMAC Call Center requiere Ejecutivo de Ventas para realizar funciones de ventas telefonicas, atención a clientes y manejo de sistemas.Ofrecemos:- Sueldo base superior al mercado- Excelentes bonos en base a productividad- Prestaciones (Seguro de salud, Afore, Aguinaldo, Vacaciones, Etc)- Plan de carrera y un agradable lugar de trabajoDeseable experiência en...
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Team Lead Call Center
hace 2 semanas
Guadalajara, México Intugo Call Center A tiempo completo**Description**DescriptionCollaborate with a new media company that is a leading online marketing and communication software service, with an operational model that powers our creation of best-in-class digital platforms for consumers and for our commercial partners. Offering the best customer service available. We are looking for Intake Supervisor to join...
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Team Lead Call Center
hace 2 semanas
Guadalajara, México Intugo Call Center A tiempo completo**Description** Description Collaborate with a new media company that is a leading online marketing and communication software service, with an operational model that powers our creation of best-in-class digital platforms for consumers and for our commercial partners. Offering the best customer service available. We are looking for Intake Supervisor to...
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Call Center Supervisor
hace 5 días
Guadalajara, México The Call Gurus A tiempo completo**The Call Gurus** has an exciting opportunity for you to join the fastest growing call center in Guadalajara. You will join a dynamic team of incredible leaders and passionate professionals. This role is in an ever-changing, energizing environment that provides you with the opportunity for learning new skills and continuing to grow your career.The Call...
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Call Center Representative
hace 4 semanas
Guadalajara, México The Call Gurus MX A tiempo completoTake advantage of your great English and be part of the best and fastest growing Call Center in Mexico. Don’t just be a call center agentbecome a Call Guru.**RESPONSIBILITIES**Take or receive telephone calls, we have many different clients that work with lead generation, transfers, appointments, and some sales. We will assign the best fitting project for...
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Call Center Representative
hace 20 horas
Guadalajara, México The Call Gurus MX A tiempo completoTake advantage of your great English and be part of the best and fastest growing Call Center in Mexico. Don’t just be a call center agentbecome a Call Guru. **RESPONSIBILITIES** Take or receive telephone calls, we have many different clients that work with lead generation, transfers, appointments, and some sales. We will assign the best fitting project...
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Training Manager
hace 2 semanas
Guadalajara, México Global Consults A tiempo completoAre you passionate about organizational development and enthusiastic about enhancing the skills and performance of teams? This is the opportunity for you. **Training Manager (Call Center)** Role Definition Training and development manager should devise plans and approach aligned to organizational training strategy, oversee its implementation and assess its...
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Ejecutivo de Ventas
hace 4 días
Guadalajara, México Ventas Call Center A tiempo completo**Vacante para la empresa Ventas Call Center en Guadalajara, Jalisco**: **TENEMOS VACANTES DISPONIBLES** **Somos tu mejor opción** **OFRECEMOS**: Pago Nominal Comisiones no topadas. Acumulados Bonos e incentivos Capacitación Pagada al 100% Contratación Inmediata Sala de Comedor **Requisitos**: Mayoria de Edad Experiência mínima 6 meses (call...
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QA Supervisor
hace 4 semanas
Guadalajara, México The Call Gurus MX A tiempo completo**ABOUT US**Hello, there! We are The Call Gurus: an elite BPO company dedicated to building tailored lead generations teams for some of the most disruptive companies in the USA.**OVERVIEW**The Quality Assurance Supervisor reports to the Director of Operations. Supervises a group of Quality Assurance Representatives who are responsible for Quality Assurance...
