Integration Support Specialist
hace 3 semanas
**Job Description Summary**We are looking for an Integrations Support Specialist with a deep knowledge of the property management and vacation rental industry. You’ll be the primary point of contact for escalated integration issues, guiding clients through API behavior, OTA configurations, and cross-platform data syncs with confidence and clarity.This is a highly visible, high-impact role with opportunities for growth across technical operations, product support, and client success.**What You’ll Do (Functions & Responsibilities)**- Own and resolve complex integration support cases escalated from Tier 1 teams- Troubleshoot API and third-party connection issues (including channel management, payment processing, or custom integrations)- Collaborate with OTA partners to resolve syncing, mapping, or data formatting issues- Read and interpret API logs (XML/JSON), system logs, and payloads to determine root cause of failures or unexpected behavior- Lead client calls to explain root cause, recommended resolution, and next steps with professionalism and empathy- Write and maintain knowledge base articles to improve internal and external understanding of key integration topics- Participate in the development of support processes, troubleshooting workflows, and documentation standards- Actively contribute to cross-functional projects with Product, Engineering, and Client Success teams- Surface common integration pain points and recommend enhancements or automation- Maintain detailed case documentation and follow-ups using CRM/ticketing platforms**What We’re Looking For (Minimum qualifications)**- 3+ years of experience in SaaS support, technical support, or API-based integrations- 2+ years of experience in the vacation rental or property management industry- Strong understanding of API concepts (e.g., endpoints, payloads, response codes) and ability to read API logs (JSON or XML)- Proficient in tools like Postman, JIRA, Confluence, and CRM/ticketing platforms (e.g., Salesforce, Zendesk, Zoho)- Excellent written and verbal communication skills — able to simplify technical issues for non-technical users- Proven track record of taking ownership and driving complex issues to resolution- U.S.based, with availability to work standard business hours and occasionally support critical partner calls**Education Requirements**Bachelor’s degree or comparable experience**Type**Full Time
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Customer Support Specialist
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Hermosillo, México Listen Trust A tiempo completo**Job Opening: Customer Support Specialist**Are you passionate about providing exceptional customer service?Do you thrive in a fast-paced environment where problem-solving skills are essential?If so, we have an exciting opportunity for you!**Position**: Customer Support Specialist**Location**: Hermosillo, Sonora**Job Type**: Full-time**About the Role**:As a...
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Systems Support Specialist
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Wfm Enablement Specialist
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Wfm Enablement Specialist
hace 1 día
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Systems Support Specialist
hace 5 días
Hermosillo, México ResultsCX A tiempo completo**Description** **Systems Support Specialist** The Systems Support Specialist will act as an escalation point for client Subject Matter Experts, System Support Specialists act as the primary point of contact for client technical teams. Through a combination of technical investigation and troubleshooting, as well as collaborating with teams across D2L, the...
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Systems Support Specialist
hace 2 semanas
Hermosillo, México ResultsCX A tiempo completo**Description** Bachelor’s degree in computer science or equivalent - IT Experience Required **Systems Support Specialist** The Systems Support Specialist will act as an escalation point for client Subject Matter Experts, System Support Specialists act as the primary point of contact for client technical teams. Through a combination of technical...
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Systems Support Specialist
hace 2 semanas
Hermosillo, México ResultsCX A tiempo completo**Description**Bachelor’s degree in computer science or equivalent - IT Experience Required**Systems Support Specialist**The Systems Support Specialist will act as an escalation point for client Subject Matter Experts, System Support Specialists act as the primary point of contact for client technical teams. Through a combination of technical investigation...
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Systems Support Specialist
hace 4 días
Hermosillo, México ResultsCX A tiempo completo**Description****Systems Support Specialist**The Systems Support Specialist will act as an escalation point for client Subject Matter Experts, System Support Specialists act as the primary point of contact for client technical teams. Through a combination of technical investigation and troubleshooting, as well as collaborating with teams across D2L, the...
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Technical Support
hace 7 días
Hermosillo, México Inhabit Iq A tiempo completo**Job Description Summary** We are looking for a Technical support employee with a deep knowledge of the property management and vacation rental industry. You’ll be the primary point of contact for escalated integration issues, guiding clients through API behavior, OTA configurations, and cross-platform data syncs with confidence and clarity. This is a...
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Account Support
hace 2 semanas
Hermosillo, México Inhabit Iq A tiempo completo**Job Description Summary** We are looking for a Technical support employee with a deep knowledge of the property management and vacation rental industry. You’ll be the primary point of contact for escalated integration issues, guiding clients through API behavior, OTA configurations, and cross-platform data syncs with confidence and clarity. This is a...
