Account Support

hace 2 semanas

Hermosillo, México Inhabit Iq A tiempo completo

**Job Description Summary**

We are looking for a Technical support employee with a deep knowledge of the property management and vacation rental industry. You’ll be the primary point of contact for escalated integration issues, guiding clients through API behavior, OTA configurations, and cross-platform data syncs with confidence and clarity.

This is a highly visible, high-impact role with opportunities for growth across technical operations, product support, and client success.

**What You’ll Do (Functions & Responsibilities)**- Own and resolve complex integration support cases escalated from Tier 1 teams- Troubleshoot API and third-party connection issues (including channel management, payment processing, or custom integrations)- Collaborate with OTA partners to resolve syncing, mapping, or data formatting issues- Read and interpret API logs (XML/JSON), system logs, and payloads to determine root cause of failures or unexpected behavior- Lead client calls to explain root cause, recommended resolution, and next steps with professionalism and empathy- Write and maintain knowledge base articles to improve internal and external understanding of key integration topics- Participate in the development of support processes, troubleshooting workflows, and documentation standards- Actively contribute to cross-functional projects with Product, Engineering, and Client Success teams- Surface common integration pain points and recommend enhancements or automation- Maintain detailed case documentation and follow-ups using CRM/ticketing platforms

**What We’re Looking For (Minimum qualifications)**
- 3+ years of experience in SaaS support, technical support, or API-based integrations
- 2+ years of experience in the vacation rental or property management industry
- Strong understanding of API concepts (e.g., endpoints, payloads, response codes) and ability to read API logs (JSON or XML)
- Proficient in tools like Postman, JIRA, Confluence, and CRM/ticketing platforms (e.g., Salesforce, Zendesk, Zoho)
- Excellent written and verbal communication skills — able to simplify technical issues for non-technical users
- Proven track record of taking ownership and driving complex issues to resolution

**Education Requirements**
Bachelor’s degree or comparable experience

**Type**
Full Time
- #Inhabithiresmx_

  • Account Protection Representative

    hace 2 semanas

    Hermosillo, México Support Services Group México A tiempo completo

    **Support Services Group** is seeking enthusiastic, detail-oriented and analytical **Account Protection Support Analyst** to join our team. In this role, you will be responsible for reviewing suspicious activity, investigating flagged accounts, and determining appropriate actions to mitigate fraud risks. You will also handle customer inquiries related to...

  • Account Support

    hace 3 semanas

    Hermosillo, México Streamline Vrs Llc A tiempo completo

    **Job Description Summary**As an Account Support Specialist, you will play a critical role in the long-term success of our customers by providing thoughtful, timely, and accurate support for the Streamline Vacation Rental Software platform. You’ll serve as a go-to partner for clients who have completed onboarding, helping them resolve issues, understand...

  • Account Support Specialist

    hace 1 semana

    Hermosillo, México Streamline Vrs Llc A tiempo completo

    **About Inhabit** **About Streamline Vacation Rental Software** We are the industry leader in vacation rental software. Our clients use our cutting-edge technology and modern solutions to manage their entire property management operations: online bookings, maintenance, housekeeping accounting, etc. If you’re interested in joining a team working to build...

  • Account Support Specialist

    hace 1 semana

    Hermosillo, México Inhabit Iq A tiempo completo

    **About Inhabit****Job Description Summary**As an Account Support Specialist, you will play a critical role in the long-term success of our customers by providing thoughtful, timely, and accurate support for the Streamline Vacation Rental Software platform. You’ll serve as a go-to partner for clients who have completed onboarding, helping them resolve...

  • Account Support Specialist

    hace 2 semanas

    Hermosillo, México Inhabit Iq A tiempo completo

    **About Inhabit** **Job Description Summary** As an Account Support Specialist, you will play a critical role in the long-term success of our customers by providing thoughtful, timely, and accurate support for the Streamline Vacation Rental Software platform. You’ll serve as a go-to partner for clients who have completed onboarding, helping them resolve...

  • Fraud Protection

    hace 4 semanas

    Hermosillo, México Support Services Group A tiempo completo

    **Support Services Group** is seeking enthusiastic, detail-oriented and analytical **Account Protection Support Analyst** to join our team. In this role, you will be responsible for reviewing suspicious activity, investigating flagged accounts, and determining appropriate actions to mitigate fraud risks. You will also handle customer inquiries related to...

  • Fraud Protection

    hace 5 horas

    Hermosillo, México Support Services Group A tiempo completo

    **Support Services Group** is seeking enthusiastic, detail-oriented and analytical **Account Protection Support Analyst** to join our team. In this role, you will be responsible for reviewing suspicious activity, investigating flagged accounts, and determining appropriate actions to mitigate fraud risks. You will also handle customer inquiries related to...

  • Fraud Protection

    hace 3 días

    Hermosillo, Sonora, México Support Services Group A tiempo completo

    Support Services Group is seeking enthusiastic, detail-oriented and analytical Account Protection Support Analyst to join our team. In this role, you will be responsible for reviewing suspicious activity, investigating flagged accounts, and determining appropriate actions to mitigate fraud risks. You will also handle customer inquiries related to...

  • Account Manager

    hace 2 días

    Hermosillo, México Allegro Response Teleservices A tiempo completo

    **Account Manager****What We’re Looking For**:**Requirements**:- Experience in call center or customer service campaigns.- Knowledge of project management.- Strong coordination and goal-oriented skills.- Strong analytical and communication skills- Basic knowledge of customer service and sales processes- Detail-oriented, self-motivated, and team-focused-...

  • Customer Service Representative

    hace 4 semanas

    Hermosillo, México Support Services Group A tiempo completo

    Are you looking to work for a company where you can make an impact in your life as well as the lives of others? Are you looking for an opportunity to work for a rapidly growing company with room for advancement? At Support Services Group Mexico, 95% of leadership are hired from within. Working here, you’ll have a job that is both rewarding and engaging....