Lead of Customer Success, POS for Restaurants, on-site
hace 4 días
Company Description Paloma POS is an AI-driven, mobile-ready point-of-sale and embedded fintech platform designed to empower food trucks and quick-service restaurants. Our innovative features include instant funding for same-day access to sales revenue, an AI Manager providing actionable insights, and smart hardware solutions like handheld devices and kitchen displays. We also offer embedded banking services, including accounts, debit and credit cards, and working capital, ensuring seamless financial operations. With 24/7 multilingual support in multiple languages, we are dedicated to transforming the food industry through cutting-edge technology. Role Description This is a full-time, on-site position located in Colonia Cuauhtémoc, CMX, for a Lead of Customer Success, POS for Restaurants. The role involves ensuring outstanding customer satisfaction through proactive support, delivering training and onboarding for new customers, developing strategies to enhance the customer experience, and analyzing customer feedback to improve services. You will lead a customer success team, monitor key metrics, and act as a liaison between the customer and other departments within the company to solve issues and improve processes. Qualifications Proven expertise in Customer Service, Customer Support, and Customer Satisfaction Strong Communication skills, both verbal and written, to build relationships and provide clear, effective support Advanced Analytical Skills to review customer data, provide insights, and improve operational efficiency Ability to lead and manage teams, fostering a customer-focused and collaborative culture Experience in SaaS platforms or fintech solutions is a plus Proficiency in additional languages (e.g., Spanish, English) is highly desirable Strong attention to detail, problem-solving skills, and a proactive approach to team and customer needs
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Colonia Cuauhtémoc, México Paloma POS A tiempo completoCompany Description Paloma POS is an AI-driven, mobile-ready point-of-sale and embedded fintech platform designed to empower food trucks and quick-service restaurants. Our innovative features include instant funding for same-day access to sales revenue, an AI Manager providing actionable insights, and smart hardware solutions like handheld devices and...
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cuauhtémoc, México Paloma POS A tiempo completoCompany Description Paloma POS is an AI-driven, mobile-ready point-of-sale and embedded fintech platform designed to empower food trucks and quick-service restaurants. Our innovative features include instant funding for same-day access to sales revenue, an AI Manager providing actionable insights, and smart hardware solutions like handheld devices and...
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