Representative, Adverse Events
hace 2 semanas
Descripción:STATEMENT:The Adverse Events (AE) Representative will work in a cross-functional capacity to support Herbalife's Adverse Event Reporting System. The AE Representative will be responsible for collecting, organizing and submitting adverse events received primarily by phone to the AE database principally for reports from the United States, Canada, Mexico, or South/Central America. The AE Representative will maintain all documentation related to adverse events which include health records, database information, and consumer communications, interdepartmental requests such as quality chain investigations or questions and product retrieval. The AE Representative will also follow-up with consumer product health-related questions as necessary.DETAILED RESPONSIBILITIES/DUTIES:- Collection of consumer’s personal health data relative to reported product use primarily for cases from the United States and Canada- Phone triage of adverse events in either English or Spanish in accordance with established protocol/guidelines principally for cases from the United States and Canada- Provide a detailed narrative of the conversation between the consumer and/or reporter and the Herbalife representative which captures all the aspects of the consumer's experience to aid the medical assessment process- Identify symptoms, concomitant medications, products and all other relevant medical information to ensure complete information is gathered for documentation.- Communicate all interdepartmental requests to appropriate recipients and per standard protocols/guidelinesSUPERVISORY RESPONSIBILITIES:NoneCalificaciones:REQUIRED QUALIFICATIONS:**Skills**:- Basic keyboarding skills with a minimum typing speed of 40 words per minute- Excellent verbal and written communication and organizational skills- Demonstrated customer service skills with excellent empathy skill to defuse potentially hostile situations- Team player and the ability to effectively communicate with all levels of staff and management- Detailed oriented, self motivated- Ability to sort, prioritize and manage high workload and critical issues- Ability to maintain confidentiality and utilization of problem-solving skills**Experience**:- 1 year work customer service or medical office experience in health-, food, or nutrition-related industry- Basic proficiency in medical terminology or 1+ year experience with ICD-10 coding- Proficient in MS Office (Word, Excel, PowerPoint) and Adobe**Education**:- AA degree or technical degree in health sciences or related field- Bilingual Spanish (reading, writing, speaking)PREFERRED QUALIFICATIONS:- Knowledge of MedDRA or Argus systems- Medical Assistant or nurse with phone triage experience
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Representative, Adverse Events
hace 4 semanas
Tlaquepaque, México Herbalife A tiempo completoOverview:STATEMENT:The Adverse Events (AE) Representative will work in a cross-functional capacity to support Herbalife's Adverse Event Reporting System. The AE Representative will be responsible for collecting, organizing and submitting adverse events received primarily by phone to the AE database principally for reports from the United States, Canada,...
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Representative, Adverse Events
hace 2 semanas
Tlaquepaque, México Herbalife A tiempo completoDescripción: STATEMENT: The Adverse Events (AE) Representative will work in a cross-functional capacity to support Herbalife's Adverse Event Reporting System. The AE Representative will be responsible for collecting, organizing and submitting adverse events received primarily by phone to the AE database principally for reports from the United States,...
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Representative, Sales Order, Bilingual
hace 3 semanas
Tlaquepaque, México Herbalife A tiempo completoOverview:**Customer Service Representative**Are you passionate about delivering exceptional service and helping others succeed? At **Herbalife**, we’re looking for a motivated and empathetic **Customer Service Representative** to be the voice that empowers our Distributors to thrive with our products and services.**Key Responsibilities**:- Be the first...
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Representative, Quality Complaint
hace 4 semanas
Tlaquepaque, México Herbalife A tiempo completoOverview:- About Herbalife Nutrition- Herbalife Nutrition is a global nutrition company whose purpose is to make the world healthier and happier. We have been on a mission for nutrition - changing people's lives with great nutrition products & programs - since 1980. Together with our Herbalife Nutrition independent distributors, we are committed to providing...
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Representative, Quality Complaint
hace 2 semanas
Tlaquepaque, México Herbalife A tiempo completoDescripción: - About Herbalife Nutrition - Herbalife Nutrition is a global nutrition company whose purpose is to make the world healthier and happier. We have been on a mission for nutrition - changing people's lives with great nutrition products & programs - since 1980. Together with our Herbalife Nutrition independent distributors, we are committed to...
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Representative, Sales Order, Bilingual
hace 8 horas
Tlaquepaque, México Herbalife A tiempo completoOverview:**Position Summary****General**Capture orders from Associates and guide them to achieve the best results from Herbalife products and services.**Responsibilities**:- Capture and track orders from Associates via telephone, showing empathy and good service.- Document any adverse event reported by an Associate or Customer and continue the corresponding...
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Representative, Audit, Order Support
hace 4 semanas
Tlaquepaque, México Herbalife A tiempo completoOverview:STATEMENT:The Representative, Order Support Audit will be responsible for providing information and support to Member Services representatives and other departments. This role will act as the initial point of contact for representatives with questions on updated or current information, marketing plan, order-placing, product information, problem...
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Representative, Audit, Order Support
hace 9 horas
Tlaquepaque, México Herbalife A tiempo completoOverview: STATEMENT: The Representative, Order Support Audit will be responsible for providing information and support to Member Services representatives and other departments. This role will act as the initial point of contact for representatives with questions on updated or current information, marketing plan, order-placing, product information, problem...
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Representative Bo Refunds
hace 4 semanas
Tlaquepaque, México Herbalife A tiempo completoOverview:**Representative Back Office R&R, Bilingual****Recruiter**:Alma Martinez**Reports to**: Ricardo Gonzalez**-Staff III-****Overview**:The Contact Center Refunds & Repurchase Representative must utilize knowledge of the Herbalife Marketing Plan, Rules of Conduct, employ analytical and research techniques to determine refunds eligibility. Perform...
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Representative Bo Refunds
hace 3 semanas
Tlaquepaque, México Herbalife A tiempo completoOverview:**Recruiter: Alma Martinez****This position reports to: Ricardo Gonzalez****Representative Back Office R&R, Bilingual****GBS-Staff III-R&R-Las Fuentes**The Contact Center Refunds & Repurchase Representative must utilize knowledge of the Herbalife Marketing Plan, Rules of Conduct, employ analytical and research techniques to determine refunds...
