Sales Supervisor
hace 1 semana
The Team Leader - Solution Center will oversee and drive customer-centric strategies for both Outbound Sales and Inbound Technical Support teams. This role is responsible for delivering exceptional customer experiences, driving revenue growth, and ensuring efficient resolution of technical inquiries.The Team Leader will be accountable for building a high-performing team, optimizing processes, and enhancing customer engagement, positioning TE as a trusted partner in the industry**What your background should look like**:- **Operational Leadership**:- Lead and manage a team of Outbound Sales representatives to drive revenue growth.- Oversee the Inbound Technical Support team, ensuring swift and accurate resolution of customer inquiries.- Foster a high-performance culture, ensuring team alignment with TE’s customer-first strategy.- **Continuous Improvement**:- Implement best practices for outbound sales, ensuring consultative selling and value-driven conversations.- Develop strategies to streamline technical support processes, improving resolution times and accuracy.- Use data-driven insights to identify trends, optimize processes, and improve team performance.- **Team Management**:- Coach and develop team leaders and members to enhance performance and career growth.- Recruit and onboard top talent to create a high-performing and inclusive team culture.- **Customer Experience & Engagement**:- Act as an escalation point for complex technical issues and customer concerns.- Ensure outbound sales efforts focus on customer needs, helping drive business growth.- Collaborate with engineering, sales, and customer service teams to enhance customer interactions.- **Metrics and Reporting**:- Monitor key sales and support KPIs, identifying areas for improvement.- Generate reports on sales performance, technical issue resolution, and customer experience metrics.- Provide insights and recommendations to senior leadership based on data analysis.Champion transformation initiatives to improve customer satisfaction and operational efficiencies.**Education/Qualifications**- Bachelor’s degree in Business, Engineering, or a related field. MBA preferred.- 5+ years of leadership experience in Sales, Technical support or Customer Service.**Skills & Competencies**- **Sales Expertise**: Strong understanding of outbound sales strategies and execution.- **Technical Aptitude**: Ability to understand and support TE’s product portfolio.- **Leadership**: Proven ability to motivate and develop high-performing teams.- **Customer-Centric Mindset**: Passion for enhancing the customer experience.- **Data-Driven Decision Making**: Proficiency in CRM, analytics tools, and process optimization.- **Problem-Solving**: Strong analytical and critical-thinking skills to address challenges.- **Collaboration**: Ability to work in a cross-functional, matrixed organization.**Key Performance Indicators**- Customer Effort Score (CES) & First Contact Resolution- Revenue Growth & Opportunity Conversion- Technical Issue Resolution Efficiency & Accuracy- Employee Engagement & Performance Development- Process Improvement & Operational Efficiency Metrics**Competencies**:- Motivating Others- Building Effective Teams- Managing and Measuring Work- Values: Integrity, Accountability, Inclusion, Innovation, Teamwork- SET : Strategy, Execution, Talent (for managers)
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Supervisor - Inside Sales
hace 1 semana
Tlalnepantla, México Wesco A tiempo completoAs the Supervisor - Inside Sales, you will assist branch management in formulation of sales strategies and executes, plans and budgets to grow accounts, margin, and recruit new customers. You will provide leadership to assigned staff to meet and optimize established levels of business performance objectives, service, productivity, and quality. You will...
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Supervisor/a para Casino
hace 1 semana
Tlalnepantla, México BigBola Casinos A tiempo completo¿Eres extrovertido(a), proactiva(a) y te gustan las ventas?En BigBola¡Te estamos buscando! Solicitamos Supervisor de Terminales.Beneficios que tenemos para ti:- Sueldo base competitivo- Excelentes propinas- Prestaciones de Ley (IMSS, Vacaciones, Aguinaldo, Prima Vacacional)- IMSS desde el 1er día- Caja de ahorroAdemás, disfrutaras de:- Capacitación...
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Engineering Supervisor Dgss
hace 3 semanas
Tlalnepantla, México Smiths Group A tiempo completoLocation: Latin America, Mexico, Tlalnepantla De Baz Mexico- Ref: JOHNCRANELATAM00913- Division: John Crane- Job Function: Engineering**Job Description**:Under general supervision, the supervisor plans, conducts and develops work requiring judgment in the independent evaluation, selection, and substantial adaptation and modification of standard techniques,...
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Warehouse Supervisor
hace 5 días
Tlalnepantla, México Continental AG A tiempo completoTasksSupervisar operaciones de almacen de materia prima.**Qualifications**:Experiência en industria automotrizExperiência en supervision de operaciones de almacenes.Experiência en manejo de personal sindicalizado.Conocimiento de SAPRolar turnosNível de ingles basico/intermedio.**Benefits**:GehaltsbonusBerufsunfähigkeitsversicherungKarriereberatung und...
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Warehouse Supervisor
hace 5 días
Tlalnepantla, México Continental AG A tiempo completoTasks Supervisar operaciones de almacen de materia prima. **Qualifications**: Experiência en industria automotriz Experiência en supervision de operaciones de almacenes. Experiência en manejo de personal sindicalizado. Conocimiento de SAP Rolar turnos Nível de ingles...
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Supervisor Tech Services Representative
hace 19 horas
Tlalnepantla, México Avery Dennison A tiempo completoAvery Dennison (NYSE: AVY) is a global leader in pressure-sensitive and functional materials and labeling solutions for the retail apparel market. The company’s applications and technologies are an integral part of products used in every major industry. With operations in more than 50 countries and more than 25,000 employees worldwide, Avery Dennison...
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Supervisor Tech Services Representative
hace 15 horas
Tlalnepantla, México Avery Dennison A tiempo completoAvery Dennison (NYSE: AVY) is a global leader in pressure-sensitive and functional materials and labeling solutions for the retail apparel market. The company’s applications and technologies are an integral part of products used in every major industry. With operations in more than 50 countries and more than 25,000 employees worldwide, Avery Dennison...
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Supervisor Tech Services Representative
hace 1 día
Tlalnepantla, México Avery Dennison A tiempo completoDescripción de la empresa About Avery DennisonAvery Dennison (NYSE: AVY) is a global leader in pressure-sensitive and functional materials and labeling solutions for the retail apparel market. The company's applications and technologies are an integral part of products used in every major industry. With operations in more than 50 countries and more than...
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Applications Engineer – Wet Seal Systems
hace 4 semanas
Tlalnepantla, México Smiths Group plc. A tiempo completoLocation:MexicoRef:REF2116ZJob Function:Company DescriptionJohn Crane is a global leader in rotating equipment solutions, supplying engineered technologies and services to process industries. The company designs and manufactures avariety of products, including mechanical seals and systems, couplings, filtration systems and digital diagnostics technologies....
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Applications Engineer – Wet Seal Systems
hace 4 semanas
Tlalnepantla, México Smiths Group plc. A tiempo completoLocation:MexicoRef:REF2116ZJob Function:Company DescriptionJohn Crane is a global leader in rotating equipment solutions, supplying engineered technologies and services to process industries. The company designs and manufactures avariety of products, including mechanical seals and systems, couplings, filtration systems and digital diagnostics technologies....
