Agency Operations Manager

**Summary**:The Agency Operations Manager will be a key operational team member focused to enable operational excellence through stronger governance, practice consistent standards and effectively collaborate with cross functional stakeholders to achieve operational efficiencies at scaleThe team member for assigned brands will closely collaborate with marketing strategy, finance, procurement, demand, agency management, agency stakeholders and ensure scope operational timelines, process and standards are being consistently practiced. SEM will lead tactical plan reviews/approvals and maximize cost efficiency. Monitor & track agency monthly submissions, oversee the budget utilization and drive scope related activity TACTPlan adherence.**About the Role**:**#LI-Hybrid****Location**: Mexico City**Key Responsibilities**- Manage, and monitor agency spend in the TACT Plan platform and drive consistent inputs across agency as per the established standards, process and timelines- Critical evaluate and lead tactical plan reviews and approvals to ensure alignment with strategic objectives and resource.- Oversee day-to-day financial operations of their brands, including monthly projections, invoice resolution, and spend tracking, while partnering closely with the Finance Team on forecasting, phasing, and approvals.- Collaborate with agency and marketing strategist to collect the monthly goods receipts in the TACTPLAN platform- Lead monthly finance status report meetings with the marketing strategist, finance team, and agency as per established governance model- Prepare weekly/monthly brand specific utilization vs budgets vs deviations reports, including variance analysis to annual budget and reforecasts for Management- Support SOW submission in TACTPlan, Mercury and generate PO- Manage new vendor onboarding process in collaboration with procurement and agency management lead- Build and maintain relationships with agency partners, collaborate with internal teams (e.g., procurement, finance) to enhance operational efficiency- Generate financial reports, monitor workflows (e.g., Statement of Work status and burn rates), and proactively identify and address financial risks.- Partner with the Demand Management Team to conduct user acceptance testing (UAT) for TACTPlan iterations.- Act as an escalation point for external partners and manage communications across teams on plan submission and financial deadlines**Education**- Bachelor’s degree in business administration or in Finance or a related field.- Advanced English proficiency**Experience**- Proven experience in budget management, agency collaboration, agency deliverable negotiations, cost benefit analysis and financial systems.**Skills**- Excellent analytical, problem-solving, negotiation and interpersonal skills.- Proficiency in MS Office and financial reporting tools (e.g., SAP).- Proven ability to understand the marketing execution landscape with detail understanding of marketing deliverables- Proficiency in program/ multi-project management, governance and decision-making,- Excellent cross-functional skills with the ability to work and lead a cross-functional team in a matrix environment. Strong process/project management skills.- Excellent presentation, interpersonal, verbal and written communication skills with aptitude in fostering long-term relationships- Relevant program management experience in managing large enterprise programs and teams across functions and locations in a matrix structure- Past work reflects a track record of operational excellence including operational metrics and accountability- Familiarity with and adaptability to new-generation technologies and trends (Gen AI and Agentic AI) is an added advantage.**Commitment to Inclusion**Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.DivisionUSBusiness UnitUniversal Hierarchy NodeLocationMexicoSiteINSURGENTESCompany / Legal EntityMX06 (FCRS = MX006) Novartis Farmacéutica S.A. de C.V.Functional AreaMarketingJob TypeFull timeEmployment TypeRegularShift WorkNo**Ajustes de accesibilidad**: