Tier 3 Support Engineer, Security Service Edge
hace 2 semanas
**Why Join Us?**:As the world’s leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we’ve assembled a global team of the most driven, creative, and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers’ real-time needs and providing our cutting-edge technologies and services to an ever-growing customer base.Check Point Software Technologies has been recognized by Forbes as one of the World’s Best Places to Work four years in a row ), ranking among the top 50 companies across the globe in the IT category. Check Point has also been named to Forbes’ list of World’s Top Female-Friendly Companies. If you want to make the world a safer place and join an award-winning company culture - you belong with us.As a Tier 3 Support Engineer, you will be in charge of taking full ownership of customer technical issues globally, leading internal escalations, maintaining the knowledge base, providing product feedback, and managing support-related projects.**Key Responsibilities**:As the Tier 3 Support Engineer, you will be responsible for:- Working with Check Point customers, partners, and prospects from all around the world- Taking full ownership of customer technical issues, including initial troubleshooting, identification of root causes, and issue resolution and communication- Serving as a point of contact on customer escalations and ensuring customer issues are resolved- Leading internal escalations and communicating with the Customer Success, Sales, and R&D teams- Designing and maintaining the Security Service Edge knowledge base, keeping it up-to-date with relevant information- Providing product feedback and insights to internal teams- Managing internal projects related to support such as training and support readiness for release**Qualifications**:- 3+ years of experience in supporting B2B SaaS solutions for international customers - a must- Experience supporting and troubleshooting network protocols and network deployments - a must- Excellent communication skills and the ability to work in a fast-paced, team environment - a must- **Bi-lingual, fluent in both English and Spanish.**:- Experience in a cloud environment - an advantage- Very customer-oriented and friendly - drive to achieve a satisfied customer, not just a technical resolution- Self-starter, able to learn new technologies "on the fly"- Structured and process-oriented- Ability to multi-task and work independently under pressureMust be eligible to work in Mexico without sponsorship from an employer now or in the futureEOE M/F/Veterans/Disabled
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Tier 3 Support Engineer, Security Service Edge
hace 2 semanas
Ciudad de México Check Point Software Technologies Ltd. A tiempo completo**Why Join Us?**: As the world’s leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we’ve assembled a global team of the most driven, creative, and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers’ real-time needs and providing our cutting-edge technologies...
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Security Engineer Tier 3
hace 5 días
Ciudad de México Rest Solution Corp A tiempo completo**Company Overview** REST Solution offers a full range of outsourced IT support and cybersecurity services at a fair price. We are committed to help companies scale and grow by streamlining IT operations, minimizing downtime and improving productivity. In the process, we also help companies save costs and plan for their IT expenses. We proudly offer...
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Customer Support Service Engineer
hace 3 semanas
Ciudad de México Orange Business Services A tiempo completo**The following position is offered via our affiliate Viacess-Orca. Viacess-Orca is a subsidary of Orange.**Within the Operations and Services department for Viaccess-Orca, and reporting to Customer Services Department, the Technical Customer Support Engineer (TCSE):- Provides all daily professional services through technical Customer support on any...
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Senior EUC Engineer
hace 4 semanas
Ciudad de México International Digital Partners A tiempo completoGlobal Tech Recruiter | Lean Six Sigma Yellow Belt Senior End-User Computing Engineer About the Role Our client is looking for a Senior End-User Computing Engineer to join a global IT infrastructure team, providing Tier 2/Tier 3 support . This is a hands‑on technical position responsible for managing and supporting endpoint devices, VDI environments (AWS...
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Senior Lead, Security Specialist: SOC
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Ciudad de México Kyndryl Mexico S. de R.L. de C.V. A tiempo completo**Why Kyndryl** Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our...
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Security Support Engineer
hace 4 semanas
Ciudad de México CyberArk A tiempo completo**Company Description** About CyberArk**:With CyberArk being a market leading, innovative software company, the Customer Support Engineers are working to learn, develop, and progress within the IT Security world and CyberArk’s global enterprise customers.As such, they have both breadth and depth of knowledge with the company’s line of products covering...
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Senior EUC Engineer – Global VDI
hace 4 semanas
Ciudad de México International Digital Partners A tiempo completoA global IT staffing firm is seeking a Senior End-User Computing Engineer to join their infrastructure team. This mid-senior level role involves providing Tier 2/Tier 3 support, managing endpoint devices, and working with VDI environments like AWS Workspaces. Candidates should have over 5 years of experience in End-User Computing, strong skills with Tanium...
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Noc Tier 2 Engineer
hace 3 días
Ciudad de México, CDMX Flō Networks A tiempo completoFlo Networks is a leading provider of telecommunications services between the United States and Mexico. We provide voice and data services to Fortune 1000 companies, telecommunications and cable companies through a fiber optic network that stretches 35,000 km between both countries. We are looking for a **NOC Tier 2 Engineer** to provide support, monitoring...
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Application Support Engineer
hace 2 semanas
Ciudad de México NTT DATA A tiempo completo**Req ID**: We are currently seeking a Application Support Engineer to join our team in CDMX, Ciudad de M\u00e9xico (MX-CMX), Mexico (MX).**Applications Support Engineer****Day to Day job Duties:(what this person will do on a daily/weekly basis)**- Assume ownership and end-to-end resolution of customer-initiated cases, tickets escalated from Tier 1, partner...
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Security Engineer
hace 4 semanas
Ciudad de México Pulpo A tiempo completo**Qualifications**- Desire to work in a startup environment, able to self-manage and work remotely.- The commercial acumen to provide cost-effective security solutions- Proven working experience in security technologies implementation and support.- Working experience in security assurance.- Working knowledge of the general security landscape, architectures,...