Commercial Operations Analyst

hace 6 días

Ciudad de México albo A tiempo completo

**albo**albo is a leading fintech company offering financial products to individuals and SMB’s with the mission to bring financial freedom to everyone everywhere.**About the role**As our Commercial Operations Analyst, you’ll implement sales operations initiatives and manage new and current VIP accounts. We are looking for a problem-solving and energetic professional to help us grow our customer base.**What would you do?**- Implement sales operations initiatives.- Oversee the implementation of new accounts.- Solve time-sensitive sales pain points to get deals across the line.- Manage existing VIP accounts and assist with new account creations.- Track key performance indicators (KPIs) to measure the impact of sales implementation in regular reports.- Manage projects related to sales optimization processes derived from onboarding implementation with customers.- Develop strong relationships with internal and external stakeholders to ensure successful project execution.- Partner closely with albo Product team to iterate solutions to drive product strategy aligned with strategic partner needs.- Develop customer relationships through strategic conversations to understand a prospect’s business objectives.- Monitor and manage client expectations and perception pre and post-product delivery.- Provide comprehensive operational support to the sales organization, including but not limited to account and opportunity management and support case responses.- Become an expert in albo products toffectively communicate the company's mission, value proposition, and vision to prospects, customers, and partners.**About you and what type of skills you’ll need**:- Business development background focusing on strategic account management and project management knowledge.- CRM management.- Experience in customer service and B2C/B2B sales.- Strong objection handling and negotiation skills.- Excellent oral and written communication.- Previous experience in banking or financial services is a plus.- Proactivity, attention to detail, problem-solving initiative, adaptability to change, and process improvement.- Excellent organizational and time management skills.

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