Track and Trace Representative
hace 3 semanas
**About Us**We are Rapido Solutions Group, a company committed to connecting Mexico's best talent to hyper-growth businesses. Our objective is to radically change the Latin American work culture by creating opportunities for people from one of the best cities in Mexico, Guadalajara, to work at US logistics companies.At Rapido we strive for becoming the best place to work, and that’s why we provide a young and vibrant work environment, we combine diversity, joy, and passion to create a dynamic community that allows our people to thrive alongside our clients in one of the most important industries of the USA.**What will you be doing?**- Determine carrier eta’s for pickup and delivery, flagging any potentially late arrivals to carrier and customer sales reps- Enter valuable information into the system according to standard operating procedures (dispatching - loaded & empty verification - in-transit updates)- Resolve and troubleshoot for any issues arising during the life cycle of a shipment- Analyze customer inquiries, make informed decisions, and provide quality and timely updates to the customer(s) as needed.- **Schedule**:_Monday to Friday 08:00 - 17:30**Why our employees choose us?**- _**Pay & Perks**:_ Competitive pay and law benefits from day 1 + above law benefits package: food vouchers, private medical insurance, savings fund.- _**Great Environment**:_ Great community spirit; Diversity, Equity, Inclusion and Belonging Program; Total Societal Impact Programs; continuous training and Team Building.- _**Work-Life Balance**_: Wellness & Health programs, On-site Psychologist, Nutritionist, and Doctor; Paid Time Off.- _**Plus**:_ amazing amenities like Ping-Pong table, videogames area, free lunch & beer on Fridays, weekly snacks, Sports teams, and more Monthly activities.**What to expect about our process?**Let them know your availability for the next week to schedule your **zoom interview**; don’t get nervous it will take less than 40 minutes, and its purpose is for us to check your professional background and find a position that suits you After your interview we will ask you to complete an **English test and a behavioral assessment** (is just part of the process), once we have your results you will be scheduled to have an **interview with one of our clients**, again, don’t get nervous they only want to meet their next teammate Finally, after your client interview, you will receive an **offer letter**; don’t doubt it, is really happeningWait for your start date, **have your documents handy** (birth certificate, ID, CURP, SSN, proof of residency and constancia de situación fiscal) and **get ready to have the most amazing training ever****Follow Us**Tipo de puesto: Tiempo completo, Por tiempo indeterminadoSueldo: A partir de $16,000.00 al mesHorario:- Turno de 8 horasPrestaciones:- Aumentos salariales- Programa de referidos- Seguro de gastos médicos- Seguro de vida- Vales de despensaIdioma:- Inglés (Obligatorio)Lugar de trabajo: Una ubicación- Health insurance
-
Track And Trace
hace 4 semanas
Zapopan, México Rapido Solutions Group A tiempo completoDescription**Responsibilities**:- The track and trace position involves the following activities- Load Tracking- Updating Different Customer's TMS- Handling small issues and reaching out to customer rep for major issues that need immediate attentionOnline appointment settingRequirements
-
Track and Trace/tl
hace 3 semanas
Zapopan, México Rapido Solutions Group A tiempo completoDescription**_ Position purpose:_**- Provide shipment status and flow for all the customers, internal and external in a timely and efficient manner.**_ Responsibilities:_**- The track and trace rep will track loads.- Update different customers' TMS, handle small issues and reach out to customer reps for major issues that need immediate...
-
Track and Trace
hace 3 semanas
Zapopan, México Rapido Solutions Group A tiempo completoDescription**About Us**We are Rapido Solutions Group, a company committed to connecting Mexico's best talent to hyper-growth businesses. Our objective is to radically change the Latin American work culture by creating opportunities for people from one of the best cities in Mexico, Guadalajara, to work at US logistics companies.At Rapido we strive for...
-
Track And Trace Representative
hace 4 semanas
Zapopan, México Rapido Solutions Group A tiempo completo**Rapido Solutions Group helps you to work for an American company remotely from Guadalajara;****_About the role: _**To serve as a centralized information center for all questions, inquiries, and complaints.To provide accurate information regarding all tasks and responsibilities performed by the Client Services Representative.**_Key responsibilities: _**-...
-
Track And Tracing/Nl
hace 4 semanas
Zapopan, México Rapido Solutions Group A tiempo completoDescriptionAt Rapido Solutions Group we believe in challenging the status quo of what to expect from a nearshore solution.Our main goal is to provide our clients with exceptional talent so they can save time and money and be able to scale their business efficiently and effectively.We do this by creating a customized remote team based in Guadalajara.Position...
-
Track And Trace/Fa
hace 4 semanas
Zapopan, México Rapido Solutions Group A tiempo completoDescription**_ Position purpose:_**Provide shipment status and flow for all the customers, internal and external in a timely and efficient manner.**_Responsibilities:_**- Track loads.- Update different customers' TMS.- Handle small issues and reach out to customer reps for major issues that need immediate attention.**Requirements**:**_ Requirements:_**- 1...
-
Track and Trace/fa
hace 4 semanas
Zapopan, México Rapido Solutions Group A tiempo completoDescription**_ Position purpose:_**Provide shipment status and flow for all the customers, internal and external in a timely and efficient manner.**_Responsibilities:_**- Track loads.- Update different customers' TMS.- Handle small issues and reach out to customer reps for major issues that need immediate attention.**Requirements**:**_ Requirements:_**- 1...
-
Track and Trace/fa
hace 22 horas
Zapopan, México Rapido Solutions Group A tiempo completoDescription **_ Position purpose:_** Provide shipment status and flow for all the customers, internal and external in a timely and efficient manner. **_ Responsibilities:_** - Track loads. - Update different customers' TMS. - Handle small issues and reach out to customer reps for major issues that need immediate attention. **Requirements**: **_...
-
Track and Trace/ut
hace 4 semanas
Zapopan, México Rapido Solutions Group A tiempo completoDescriptionAt Rapido Solutions Group we believe in challenging the status quo of what to expect from a nearshore solution. Our main goal is to provide our clients with exceptional talent so they can save time and money and be able to scale their business efficiently and effectively. We do this by creating a customized remote team based in...
-
Track and Trace/ut
hace 22 horas
Zapopan, México Rapido Solutions Group A tiempo completoDescription At Rapido Solutions Group we believe in challenging the status quo of what to expect from a nearshore solution. Our main goal is to provide our clients with exceptional talent so they can save time and money and be able to scale their business efficiently and effectively. We do this by creating a customized remote team based in...
