IT Support

hace 16 horas

Circunvalación Guevara, México GDL Connect S de RL de CV A tiempo completo

**About Us**:GDL Connect is a US-based company with operations in Guadalajara, Mexico, providing top-tier nearshoring staffing solutions to lower operational costs without compromising company culture. The company focuses on cross-cultural excellence to empower businesses to focus on expansion and growth.**About the role**:**What You’ll Do**- Assist clients in the installation, configuration and operation of virtual reality equipment and systems.- Provide remote and occasionally on-site technical support to resolve incidents related to software, hardware and connectivity.- Manage requests through Help Desk tools, ensuring an efficient and high level of customer service.- Collaborate with the global support team to escalate issues when necessary.**Required Skills & Experience**- Completed or unfinished degree in Systems Engineering, Information Technology, Computer Science or related career- Intermediate-advanced English (B2 to C1): essential for communication with customers in the US and technical support on international platforms.- Excellent customer service and clear communication skills.- Proven experience in: Technical user support (remote and onsite).- Help Desk tools and ticket management.**What We Offer**:- Competitive **base salary $29K gross monthly**:- Full **law benefits (15 days of Christmas bonus if you have less than a year, 20 days of Christman bonus at year, 37.5% instead of 25% of vacation bonus)**:- **Punctuality** and **attendance bonus of $2,200 MXN**:- **Excellence**bonus of $1,000 MXN- **Private minor medical insurance**Tipo de puesto: Tiempo completoSueldo: $28,000.00 - $29,000.00 al mesBeneficios:- Seguro de gastos médicosPago complementario:- Bono de asistencia- Bono de puntualidadTipo de jornada:- Lunes a viernesLugar de trabajo: Empleo presencial

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