IT Support L1

hace 2 semanas


Circunvalación Guevara Jal, México GDL Connect S de RL de CV A tiempo completo

About Us:

GDL Connect is a US-based company with operations in Guadalajara, Mexico, providing top-tier nearshoring staffing solutions to lower operational costs without compromising company culture. The company focuses on cross-cultural excellence to empower businesses to focus on expansion and growth.

About the role:

Provide first-level technical support for end-users across the organization, resolving hardware, software, and network issues while maintaining high customer service standards in a mortgage lending environment.

Key Responsibilities:

  • Respond to and resolve Tier 1 help desk tickets via phone, email, and ticketing system
  • Troubleshoot Windows 11 workstations, Microsoft Office Suite, web browsers, and MFA methods
  • Support Microsoft Active Directory and Entra user account management (password resets, group memberships)
  • Assist with printer, scanner, and basic network connectivity issues
  • Provide support for Microsoft Teams, Outlook, and SharePoint
  • Document all support interactions and maintain accurate ticket records
  • Escalate complex issues to Tier 2/3 support following established procedures
  • Support mortgage-specific applications and basic user training
  • Maintain inventory of IT equipment and assist with deployment

Requirements:

  • Bachelor's Degree related
  • IT help desk or technical support experience
  • Strong knowledge of Windows operating systems and Microsoft Office Suite
  • Basic understanding of Active Directory/Microsoft Entra and network fundamentals
  • Basic understanding of Microsoft Intune
  • Excellent English communication skills (verbal and written)
  • Familiarity with VPN technologies and remote support tools
  • Basic PowerShell scripting knowledge
  • Familiarity with ITIL framework
  • Experience with Jira Service Management or similar IT Service Management platform

What We Offer:

  • Competitive base salary ($24k - $26k gross)
  • Full law benefits (20 days of Christman bonus at year, 37.5% instead of 25% of vacation bonus)
  • Punctuality and attendance bonus of $2,200 MXN tax free monthly
  • Excellence bonus of $1,000 MXN tax free
  • Caja de ahorro
  • Medical Insurance (Major, minor and preventive)

Tipo de puesto: Tiempo completo

Sueldo: $24, $26,000.00 al mes

Beneficios:

  • Caja de ahorro
  • Días de maternidad superiores a los de la ley
  • Días de paternidad superiores a los de la ley
  • Programa de referidos
  • Seguro de gastos médicos

Pregunta(s) de postulación:

  • What's your salary expectation in Mexican pesos and gross wisely?
  • Are you comfortable working in an onsite setting?

Idioma:

  • Inglés (C1) (Deseable)

Lugar de trabajo: Empleo presencial


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