Costumer Service Representative

Application Deadline:- Location: Apodaca, MX, N.L. 66600- Contract Type: Full-Time- Working Hours: 48- Employment Type: Regular**_What is the job about?_****_Grundfos _**is seeking an experienced **Costumer Service Representative** to join its _Domestic Building Services Sales_ team. The **Costumer Service Representative**, through our customer support center aims to provide a world class customer experience by providing first contact resolution. Customer Service Representatives resolve issues utilizing and understanding the resources at hand and collaboration with cross-functional departments. This position reports directly to the CSSC Manager and will operate on a hybrid plan out of the Apodaca´s facilities in Nuevo Leon, MX.**_Your main responsibilities:_**- Provide primary support for escalated inquiries regarding the Order-to-Delivery process and tools.- Guide end-users and customers for self-service and troubleshooting Grundfos Digital Tools for standard product info, order status info, etc.- Terms & Conditions and pricing levers as they affect the order to- delivery process.- Pricing: hierarchy for discount levels, provide List & Net Price to direct customers, Sales E-Forms and Delegation of Authority.- Provide Best Availability to fulfill customers’ orders and meet requested dates, shipping location determination (Default Plants)- Order Entry Process including waiving fees, special promotions and pricing, order changes and fees, cancellations and fees, and the order-to-delivery process.- Utilize an intermediate level of material resource planning and alternative products to enable improve confirmation dates.- Intermediate Logistics - provide an estimate charges per service level requested, Parcel vs Heavy Weight (LTL), process Free Delivery / Will Call / Collect / 3rd Party Freight Billing orders.- Expediting process for orders including air freight and fees associated**_Your background_**We imagine that you have:Associates or bachelor’s degree preferred, or equivalent combination of education and experience. 3 to5 years of customer service experience required. Customer experience in the pump industry or a similarfield preferred, but not mandatory.- Face-to-face and virtual presentation of information in 1:1 and small group settings.- Expert level phone etiquette skills.- Knowledgeable in the navigation and utilization of technical software and tools such as SAP, Microsoft Office 365 Tools (Sharepoint, PowerApps, Outlook, Dashboards), CRM, 1Office (customer support ticketing system), and other Resources as available.- Advanced oral and written communication skills.- Intermediate Data Entry with a keen attention to detail that will aid with order entry, returns materials authorization, customer complaint management, and dispute management process.- Technically minded, self-motivated, organized, process & detail oriented with a positive customer centric attitude.**_What’s in it for you?_****What are your goals? Here at Grundfos it’s our mission to ensure you develop and fulfil your potential, both career and personal. We are guided by our **six core values**, and you’ll find that your fresh ideas will be welcomed and make a difference in everything from local to large-scale global projects. You’ll encounter colleagues from all over the world both as part of your daily work, supporting and all the while broadening each other’s cultural horizons.**In addition, your day-to-day benefits include:- Flexible working hours; home office possibility and equipment; paid leave for volunteering- Annual bonuses, parental support, internal well-being consultants and programmes, engaging team buildings- Diverse, inclusive environment with employee-based forums offering colleagues a safe place to connect and share openly- Long-term career development with regular dialogue, as well as continuous learning and development opportunities.Do you want to learn more?If this job sounds appealing, please send your resume and cover letter by clicking “Apply”.To dig deeper into the Grundfos universe, follow us on LinkedIn or Youtube, and to get to know some of your future colleagues and why they appreciate working at Grundfos, check out Meet our people**We look forward to hearing from you.****About Grundfos**Grundfos is one of the world’s leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.**An inclusive team**If you like the look of this job and know you can bring