Jr Customer Success Manager
hace 1 día
We are seeking a motivated and passionate person to join us as a Jr **Customer Success Manager.** We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you**Jr Customer Success Manager in this role get to**:- Develop strong customer relationships and serve in the role of trusted partner.- Proactively drive adoption across multiple product technology stack to ensure customers are maximizing ROI.- Manage adoption campaigns through regular updates of campaign objective in our CRM.- Ensure customer satisfaction: facilitate quarterly business reviews, execute on mutual success plans, address technical demands, engage appropriate resources to ensure issues are being handled and escalated in a timely matter.- Mitigate churn risk and maintain/grow monthly recurring revenue- Project Management - quarterback internal and external initiatives.- Act as a liaison to sales by building internal relationships to help identify opportunities and expand- Partner cross-functionally with support, professional services, sales and marketing segments to create customer success that drives positive customer satisfaction and account growth.- Execute and build out an Adoption strategy through consistent weekly, bi-weekly or quarterly business reviews to have a proactive approach with the account base.- Document necessary updates in CRM to ensure accurate account assignment, communication delivery and service enablement.- Continually develop expertise in areas such as networking, product features and training plans to share best practices with customers and create a continuous learning experience for our customers.- Team closely with your sales rep counterpart in assigned accounts.**Qualifications**:- +1 yrs experience in an Account Management, Sales Project Manager or Customer Success Role- 1+ yr in high-tech industry telecommunications industry- +2 yrs experience in a B2B environment- Proven track record of balancing, prioritizing and completing multiple tasks for customers, delivering them on-time with quality- Strong analytical and problem-solving skills- Excellent presentation skills, from mid-level to exec level audiences- Excellent communication skills - fluency in English - and understanding of situational uses of different communication skills- Ability to lead cross-functional teams within to resolve issues- Solution-oriented mindset to understand and solve complex customer issues.- Experience with VoIP technology, Contact Center technology and terminology including SIP, RTP, QoS, COS, and codecs- Knowledgeable in advanced network troubleshooting and terminology including LAN/WAN, Routers, Firewalls, Switches, PBX deployment, TCP/IP (IPv4) preferrable- 20-30 accounts. 4-5M business (200-300K accounts)- Lower tier accounts, similar type of work than Sr Named ICSM- CSM experience or Account Management (managed accounts for some time). Customer service leader. May have had CSM onboarding experience but didn’t get to more high-level interactions.- Have they dealt with escalations, tougher client interactions.- Tech exposure in the areas in the JD, understanding what this means. Enough to know who in the organization will be actually troubleshooting or deploying a fix/solution, etc.- Not a technical person. Worked in a tech, e.g. SaaS environment, smaller companies. Tech exposure, curiosity
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Jr Customer Success Manager
hace 3 días
Monterrey, México Sutherland A tiempo completoWe are seeking a motivated and passionate person to join us as a Jr **Customer Success Manager.** We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! **Jr Customer Success Manager in this role get to**: -...
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Customer Success Manager
hace 1 día
Monterrey, México DIREX A tiempo completo**Vacante para la empresa DIREX en Monterrey, Nuevo León**: mpresa en Monterrey NL Solicita: Customer Success Manager Detalles Generales: Sueldo 65,000 mensuales Control total de Area de Customer Success Incrementar el valor de la cartera de clientes Renovar Cuentas Supervisar la salud de las cuentas Comunicación entre los...
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Customer Success Manager
hace 2 semanas
Monterrey, México Sutherland A tiempo completoWe are seeking a motivated and passionate person to join us as a **Customer Success Manager**. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!**Responsibilities**:- Develop strong customer relationships and...
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Customer Success Manager
hace 2 semanas
Monterrey, México Axented A tiempo completoYou are passionate about data. As Customer Success Manager, you will be responsible for the Customer Success area, leading the efforts to provide the best customer service, improving the conversion times from prospects to customers on our platform. You will work with the Growth and Product teams to improve and increase the placement of mortgage loans. We...
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Customer Success Manager
hace 2 semanas
Monterrey, México Axented A tiempo completoYou are passionate about data. As Customer Success Manager, you will be responsible for the Customer Success area, leading the efforts to provide the best customer service, improving the conversion times from prospects to customers on our platform. You will work with the Growth and Product teams to improve and increase the placement of mortgage loans. We...
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Monterrey Freight Customer Success Manager
hace 1 semana
Monterrey, México Cargado, Inc. A tiempo completoA leading logistics technology firm in Monterrey, NL is seeking a Customer Success Manager to manage its current customer base. The ideal candidate will have over 5 years of experience in a consultative, customer-facing role and demonstrate success in driving customer satisfaction. Responsibilities include leading onboarding sessions, fostering strong...
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Monterrey Freight Customer Success Manager
hace 1 semana
Monterrey, México Cargado, Inc. A tiempo completoA leading logistics technology firm in Monterrey, NL is seeking a Customer Success Manager to manage its current customer base. The ideal candidate will have over 5 years of experience in a consultative, customer-facing role and demonstrate success in driving customer satisfaction. Responsibilities include leading onboarding sessions, fostering strong...
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Remote Enterprise Customer Success Manager
hace 2 semanas
Monterrey, México Canonical A tiempo completoAn innovative tech firm is seeking a dynamic Enterprise Customer Success Manager to enhance customer experiences and drive product adoption.In this role, you will onboard new clients, manage complex projects, and collaborate with cross-functional teams to ensure customer satisfaction.With a focus on cloud technologies and open-source solutions, you will play...
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Customer Success
hace 2 semanas
Monterrey, México Bond A tiempo completo**Bond** es una empresa que conecta oportunidades con talento joven, estamos buscando a un **Customer Success **para una de nuestras empresas aliadas, **Nufi.****RESPONSABILIDADES**- OnBoarding de los clientes y orientarlos a través del funcionamiento de nuestra plataforma para que los clientes puedan sacar el mayor valor de nuestra solución.- Analizar el...
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Customer Success Account Manager
hace 3 semanas
Monterrey, México Microsoft A tiempo completoBuilds and executes shared plans with customers. Manages customer executive relationships through business reviews, strategic escalations, and administration of customer contracts. Enable customers to use their benefits effectively. Provides direction for other members of the Account Team to develop a deep understanding of their customer’s business and...
