Real Time

hace 16 horas

distrito federal, México Convergys A tiempo completo

Real Time - Bilingual page is loaded## Real Time - Bilinguallocations: MEX Mexico City Downtown Insurgentestime type: Full timeposted on: Posted 30+ Days Agojob requisition id: R Job Title:Real Time - BilingualJob DescriptionThe Associate, Real Time Management is responsible for managing the intraday performance of one program or line of business within a Call Center environment. This position will utilize monitoring systems to ensure appropriate staffing levels and agent availability to meet client expectations and Concentrix scheduling standards.**Job Description**## Responsibilities* ### Distributes accurate and timely agent schedules* ### Inputs intraday corrections and exceptions into systems for agent time off and absences* ### Monitors inbound volume for unusual activity to ensure staffing needs are met* ### Recognize abnormal scheduling issues and escalate as necessary* ### Initiates and coordinates trouble tickets and escalate issues as required* ### Prepares standard and ad hoc reports for agent availability effectiveness* ### Monitors and resolves agent availability concerns via face-to-face communications, phones, and messaging applications with agent(s) and command center### **Candidate Profile*** ### Proficient in Excel as most* ### Visual Basic Knowledge (Macros) (Desirable)* ### Previous experience in related fields.* ### Ability to multi-task and meet timelines on deliverables* ### Effective communication skills, both written and verbal in English* ### Detail oriented* ### Results oriented* ### Quick learner and self-started* ### Associate degree in related field not required but is a plusLocation:MEX Mexico City Downtown InsurgentesLanguage Requirements:Time Type:Full time**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the**# **Mission:**### Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.# **Company Overview:**### We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer. #J-18808-Ljbffr

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