Real Time Analyst
hace 1 semana
At Plata , we’re building the financial platform that’s redefining how people in Mexico interact with their money. Founded in 2022 by leaders behind some of the world’s most successful digital banks, Plata combines technology, simplicity, and trust to create a better financial experience for everyone. With a team of 700+ people from 20+ nationalities , we’re growing fast and looking for talented people who want to make an immediate impact. Your impact as a Real Time Analyst This is not just a monitoring role . We’re looking for a proactive, analytical RTA who thrives in real-time decision-making and plays a strategic role in keeping our Customer Care operation running smoothly. What you’ll do Assign interactions in real time (calls, chats, emails) to ensure optimal coverage and minimize idle time. Monitor SLA, AHT, response times, and workload across queues, agents, and teams. Analyze incoming contact patterns (hourly/daily peaks) and adjust routing and capacity accordingly. Create and share performance reports related to Customer Care KPIs (occupancy, service levels, response times). Provide real-time operational support for incidents and tickets in coordination with Workforce and CORE teams. Communicate clearly and proactively with Operations when volume changes, spikes, or incidents occur to ensure service continuity. What we’re looking for 3+ years of experience in a contact center environment , using tools such as CRM, Avaya, IEX, NICE, InContact, or similar. 2+ years in Workforce Management roles , such as Real Time Analyst or Intraday Analyst. Advanced Excel skills (must-have). Experience working in remote or hybrid environments . Strong communication and stakeholder management skills. Advanced English proficiency – required (you’ll collaborate with cross-functional and international teams). Analytical mindset, ownership, and ability to make decisions with limited information. What we offer Competitive base salary Real growth opportunities in a fast-scaling fintech Hands-on involvement in process design and continuous improvement Major Medical Insurance Life Insurance Legal benefits Collaborative, dynamic, and high-impact environment If you enjoy being in the middle of the action, making real-time decisions, and turning data into impact — this role is definitely for you.
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Senior Real-time Payments Platform Lead
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distrito federal, México Mastercard A tiempo completoA leading payment technology company is seeking a Senior Analyst for Real-time Payments Platform Engineering & Operations in Mexico City. Responsible for overseeing the lifecycle management and operational performance of mission-critical payment technology environments. Ideal candidates have a blend of technical expertise and strong leadership skills,...
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Real Time
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distrito federal, México Convergys A tiempo completoReal Time - Bilingual page is loaded## Real Time - Bilinguallocations: MEX Mexico City Downtown Insurgentestime type: Full timeposted on: Posted 30+ Days Agojob requisition id: R Job Title:Real Time - BilingualJob DescriptionThe Associate, Real Time Management is responsible for managing the intraday performance of one program or line of business within a...
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Strategy Manager: Real-Time Cultural Insights
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distrito federal, México Monks Associates Inc A tiempo completoA leading digital marketing firm in Mexico City is seeking a Strategy Manager to lead the analysis and activation of cultural insights for real-time brand strategies. The role requires over 10 years of experience in cultural research and strategic planning, along with exceptional storytelling skills. You will oversee the team that transforms cultural signals...
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Research Analyst
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distrito federal, México Wood Mackenzie A tiempo completoResearch Analyst – Wood Mackenzie Wood Mackenzie is the global data and analytics business for the renewables, energy, and natural resources industries. With over 50 years of experience and a network of more than 2,400 experts across 30 locations, we empower customers to make confident decisions through real‑time analytics, consultancy, and thought...
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Senior .NET Full-Stack Engineer for Real-Time Sports
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distrito federal, México Applaudo A tiempo completoA tech company based in Mexico is looking for a Senior Full Stack Engineer to enhance their high-visibility sports and real-time event management platforms. The ideal candidate will possess strong expertise in ASP.NET Core and C#, as well as a deep understanding of SQL Server and data APIs. Responsibilities include designing and maintaining web applications,...
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Spend Data Analyst
hace 5 días
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Senior Data Analyst
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Product Analytics
hace 3 semanas
distrito federal, México PRGX A tiempo completoA leading analytics and software company in Ciudad de México is seeking a Product Analyst. The role involves analyzing data to improve products and creating reports for cross-functional teams. Candidates should have a bachelor's degree in a quantitative field and over 2 years of relevant experience. Strong English communication skills are required. The...
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Oil Production Forecasting Analyst
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distrito federal, México Wood Mackenzie A tiempo completoA global data and analytics firm is seeking a talented Research Analyst to join their Oil Production Forecasting team in Mexico City. The role involves maintaining oil supply forecasts, processing data for market insights, and contributing to client-facing reports. The ideal candidate has a strong analytical background, a degree in a relevant field, and...
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Lead Hotel
hace 1 semana
distrito federal, México Turner & Townsend A tiempo completoA leading global professional services firm based in Ciudad de México is seeking a Construction Manager with extensive experience in hotel development and real estate construction. The successful candidate will lead complex projects, ensuring they are completed on time and within budget while maintaining high quality standards. Ideal applicants should...
