Consultant - Technical Service Coordination
hace 6 días
We help the world run better
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
Candidate can be located in Mexico City or Monterrey. HYBRID ROLE
Summary:
SAP is looking for an analytical, solution-oriented Consultant experienced in service coordination and project management. You will collaborate with other ECS internal stakeholders/units such as Technical Areas, Cross-Delivery, Managed Service Providers, and guide other roles on our portfolio, processes, and technical details for troubleshooting, action planning, and resolution of related topics.
The Role:
Service Coordination:
- Coordinate technical service delivery & experts from Technology Services team and attached supplier network and drive those topics to resolution to the satisfaction of the customer.
- Drive service-related discussions with the customer and internal stakeholders and act as the orchestrator of experts.
- Provide training and guidance to ECS internal stakeholders on technical CAS portfolio items.
- Provide reporting on our service deliverables KPIs.
- Perform RAG meetings with our suppliers.
Improvements & Project Management:
- Identify bottlenecks, inefficiencies, and areas for improvement in existing processes and collaborate with cross-functional teams to implement process and/or tool improvements.
- Define process & service objectives, performance metrics, and improvement targets and monitor and analyze relevant KPIs using data-driven approaches.
- Model the process and develop Standard Operating Procedures, Work Instructions, Knowledge Base Articles, Wiki pages, and BLOG entries.
- Align with various tool system/application owners to represent Technology Service team delivery requirements.
What you bring:
- Very good analytical and solution-oriented thinking as well as presentation and networking skills.
- Ability to build, grow, and maintain relationships with internal stakeholders, suppliers, and customers.
- Ability to effectively communicate complex concepts to both technical and non-technical stakeholders.
- Knowledge in ITIL and Project Management methodology.
- Knowledge of SAP basis technologies is a plus.
- Experience working effectively in international and virtual teams.
- Fluent in English.
We win with inclusion:
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.
Requisition ID: 405000 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
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