Consultant - Technical Service Coordination

hace 6 días


distrito federal, México SAP A tiempo completo

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Candidate can be located in Mexico City or Monterrey. HYBRID ROLE

Summary:

SAP is looking for an analytical, solution-oriented Consultant experienced in service coordination and project management. You will collaborate with other ECS internal stakeholders/units such as Technical Areas, Cross-Delivery, Managed Service Providers, and guide other roles on our portfolio, processes, and technical details for troubleshooting, action planning, and resolution of related topics.

The Role:

Service Coordination:

  • Coordinate technical service delivery & experts from Technology Services team and attached supplier network and drive those topics to resolution to the satisfaction of the customer.
  • Drive service-related discussions with the customer and internal stakeholders and act as the orchestrator of experts.
  • Provide training and guidance to ECS internal stakeholders on technical CAS portfolio items.
  • Provide reporting on our service deliverables KPIs.
  • Perform RAG meetings with our suppliers.

Improvements & Project Management:

  • Identify bottlenecks, inefficiencies, and areas for improvement in existing processes and collaborate with cross-functional teams to implement process and/or tool improvements.
  • Define process & service objectives, performance metrics, and improvement targets and monitor and analyze relevant KPIs using data-driven approaches.
  • Model the process and develop Standard Operating Procedures, Work Instructions, Knowledge Base Articles, Wiki pages, and BLOG entries.
  • Align with various tool system/application owners to represent Technology Service team delivery requirements.

What you bring:

  • Very good analytical and solution-oriented thinking as well as presentation and networking skills.
  • Ability to build, grow, and maintain relationships with internal stakeholders, suppliers, and customers.
  • Ability to effectively communicate complex concepts to both technical and non-technical stakeholders.
  • Knowledge in ITIL and Project Management methodology.
  • Knowledge of SAP basis technologies is a plus.
  • Experience working effectively in international and virtual teams.
  • Fluent in English.

We win with inclusion:

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.

Requisition ID: 405000 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

#J-18808-Ljbffr

  • distrito federal, México SAP SE A tiempo completo

    Consultant - Technical Service Coordination At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven...


  • distrito federal, México SAP A tiempo completo

    Consultant - Technical Service Coordination At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our...


  • distrito federal, México SAP SE A tiempo completo

    Consultant - Technical Service Coordination At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven...


  • distrito federal, México VISA A tiempo completo

    Job Description And Responsibilities Consultant, Technical Solutions, is a vital role within our company, acting as the main technical liaison for Cybersource’s clients, whether merchants, acquirers, or payment facilitators. Cybersource is part of Visa Acceptance Solutions, and you as Consultant, Technical Solutions, will be responsible for owning the...


  • distrito federal, México ServiceNow A tiempo completo

    Sr. Technical Consultant, Customer Workflow Full-time Employee Type: Regular Region: LATAM - Latin America Work Persona: Flexible ServiceNow is currently seeking Senior Consultants to be responsible for the successful delivery of ServiceNow’s Customer Service Management (CSM) solutions and services, in a client consulting environment. The Consultant will...


  • distrito federal, México Servicenow A tiempo completo

    Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...


  • distrito federal, México SimCorp A tiempo completo

    Senior Service Delivery Technical Consultant Who we are For over 50 years, we have worked closely with investment and asset managers to become the world’s leading provider of integrated investment management solutions. We are 2,800+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds. SimCorp is an...


  • distrito federal, México Hewlett Packard Enterprise A tiempo completo

    Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives...


  • distrito federal, México Hewlett Packard Enterprise Development LP A tiempo completo

    Technical Solutions Consultant - VMware Apply to locations: Mexico City, Distrito Federal, Mexico Time type: Full time Posted on: Posted 2 Days Ago Job requisition id: 1181858 This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office. Who We Are: Hewlett Packard Enterprise is the...


  • distrito federal, México Salesforce, Inc. A tiempo completo

    OVERVIEW OF THE ROLE GDC - MuleSoft’s Professional Services team works across every technology and system to deliver solutions to customers in every industry. As a Technical Consultant on our Global Services team, you will work hands-on with our customers and partners to solve business challenges using MuleSoft’s Anypoint Platform. You will provide...

  • SAP Security

    hace 4 semanas


    distrito federal, México Thomson Reuters A tiempo completo

    SAP Security - Service Management, Consultant Do you have experience in IT Services? Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you! Join our team! You will be part of a team that manages ongoing incident detection and resolution,...


  • distrito federal, México Multos International A tiempo completo

    Region: Mexico and Central America General Description: As a Technical Consultant in the Multos International team, you will work with Multos International sales and technical experts to deliver cutting-edge smartcard payment solutions based on the MULTOS operating system to leading financial institutions and their card and personalization partners in...


  • distrito federal, México Servicenow A tiempo completo

    Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...

  • Product Consultant

    hace 2 semanas


    distrito federal, México 6Sense A tiempo completo

    The Product Consultant will bring a strong project management and consulting background to manage multiple, short-term, highly engaged client projects. The Product Consultant will advise clients on best practices and have a significant impact in scaling our ability to serve large volumes of customers through contributions to our knowledge capital and product...


  • distrito federal, México SAP A tiempo completo

    We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit...


  • distrito federal, México SAP A tiempo completo

    At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...


  • distrito federal, México SAP SE A tiempo completo

    At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...


  • distrito federal, México 6Sense A tiempo completo

    The Product Consultant will bring a strong project management and consulting background to manage multiple, short term, highly engaged client projects. The Product Consultant will advise clients on best practices and have a significant impact in scaling our ability to serve large volumes of customers through contributions to our knowledge capital and product...


  • distrito federal, México SAP SE A tiempo completo

    At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...


  • distrito federal, México ACCELALPHA INC A tiempo completo

    About the Company Accelalpha is a rapidly growing consultancy delivering Oracle Cloud Solutions to global clients. Despite the challenges faced over the last few years, Accelalpha continued to grow rapidly providing stability for our employees and customers. Accelalpha is proudly a Certified as a Great Place to Work and a Fortune 100 best workplace, and...