Information Technology Program Manager

At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. We are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, manufacturing, and supply chain solutions. With over 50 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.**JOB SUMMARY**Program Manager will facilitate and lead strategic initiatives for a defined customer (internal or external) or user. Provide management and guidance to multi-functional project teams. Manage and enhance customer relationships. Provide full accountability for project budgets, schedules, project management, and performance requirements for enterprise level projects.**ESSENTIAL DUTIES AND RESPONSIBILITIES**Technical Requirements:- Responsible for ensuring all of the project requirements and/or objectives are correctly gathered, understood and properly translated for execution.- Build team(s) to address the project goals and objectives for multiple and/or enterprise level projects.- Collaborate with customer (internal or external) from requirements gathering through product acceptance.- Align the program team to customer needs by establishing milestones, goals, and objectives based on input from all functional areas and stakeholders within the enterprise project.- Review project schedules with functional project managers and project coordinators allocated to projects.- Provide guidance and motivation to project teams to successfully achieve project goal and corporate initiatives- Communicate project objectives in terms of overall strategic business objectives.- Serve as interface with customers, vendors, stakeholders and project sponsor(s)- Devise creative solutions to critical customer and user needs.- Manage development of project plans with focus on achievement of project goals and corporate initiatives, including project specific Key Performance Indicators (KPI’s) or metrics.- Responsible for recognizing project's Key Performance Indicators (KPI) and manage the work within scope, quality, time and cost constraints- Obtain and summarize current project information and milestone status versus project performance baseline- Drive project/program tasks to completion in accordance with the project schedule- Coordinate the efforts of the team to develop an integrated project plan and risk analysis with action plans to mitigate the risks- Management of Resource capacity and time tracking allocated to enterprise level project.- Financial Management and analysis of costs for enterprise level projects and programs including Capital Expenditures Requests (CER’s) travel, training, resources allocation and other project related costs.- Responsible for forecasting project budget and HR needs for current and future site needs- Accountable for overall project success - including cost, schedule, quality, and scope management.- Balance the cost, schedule and time frames against the enterprise level project requirements- Report project status, issues and implemented solutions as well as evaluations and assessments of the results- Provide leaders with updates, including greatest opportunities for improvement- Recognize potential problem areas against the plan and identify and implement alternative solutions- Identify best cost solutions to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value added processes, or complete re-engineering of processes and systems).- Provide key stakeholders with regular project performance status, variances to plan, and identification of corrective actions (if required).- Participate in the exchange of ideas and information within the department and with other Jabil facilities to ensure best practices are shared throughout the company- Drive continuous improvement through trend reporting analysis and metrics management- Demonstrate a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively, making customer issues a priority- Coach others through difficult decision making situations- Design and facilitate training related to implementation of enterprise initiatives- Engage and collaborate with customers within Jabil to obtain greater understanding of and evaluate- Drive relevant, concise and effective communication through a variety of mediums- Design clear and consistent messages for a variety of diverse audiences, ensuring relevance and effectiveness of delivery- Working closely with communications, stakeholders, and management to stay informed of important company information to evaluate and measure program e