Customer Service Manager
hace 4 semanas
**We are seeking to recruit an experienced customer service manager having previously worked for loan-lenders, credit providers or debt collection agencies in Mexico.****Key Deliverables**- Working closely with HQ in establishing annual targets and ensuring the delivery of KPIs.- Team management of telephone/online based customer advisors, ensuring the smooth running of day-to-day operations.- Provide guidance to the potential customers - introducing the loan services we have on offer.- Recruiting and training new agents.**Essential Requirements**- A minimum of 2 years’ experience working as a manager/leader for a Short-term loan or SOFOM business in Mexico.- Comprehensive understanding of short-term loan solutions- Start-up or scale-up experience.- **Fluent and clear spoken English.****Job Types**: Full-time, Permanent**Salary**: $25,000.00 - $40,000.00 per monthAbility to commute/relocate:- Ciudad de México: Reliably commute or planning to relocate before starting work (required)Application Question(s):- How soon could you start a new role once offered?**Experience**:- SOFOM: 2 years (required)**Language**:- Fluent English (required)Work Location: In person
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Customer Service Manager
hace 6 días
Ciudad de México, Ciudad de México Innomotics A tiempo completoWe are looking for a Customer Services Manager to join our team at Innomotics. The Industry-Leader of Motors and Drives Innomotics is an industry-leading supplier of motors and large drive systems. With a trusted legacy of more than 150 years of engineering expertise, our products power all the world's most essential industries. Today, we are bringing the...
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Customer Service Manager
hace 2 semanas
Ciudad de México Du Xiaoman Technology A tiempo completoResponsibilities Recruit, hire, train, and lead the local customer support team. Create customer-facing scripts, communication templates, support playbooks, and Standard Operating Procedures (SOPs) in compliance with local regulations. Oversee the team's handling of all inbound inquiries regarding loan status, repayments, technical issues, and payment...
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Customer Reliability Service Manager
hace 1 semana
México Plaxonic Technologies A tiempo completo**Role:- **_**Customer Reliability Service Manager **_**Location:- Queretaro Mexico****Duration:- Long term contract**Job Description & Skill Requirement:Act as primary interface to the customer for all aspects related to the consumed services.- Understand customer business model and trends, periodicity to anticipate capacity need.- Follow-up customer...
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Customer Reliability Service Manager
hace 1 semana
México Plaxonic Technologies A tiempo completo**Role: - **_**Customer Reliability Service Manager **_ **Location: - Queretaro Mexico** **Duration: - Long term contract** Job Description & Skill Requirement: Act as primary interface to the customer for all aspects related to the consumed services. - Understand customer business model and trends, periodicity to anticipate capacity need. - Follow-up...
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Customer Service Manager
hace 1 semana
Ciudad de México, Ciudad de México Du Xiaoman Technology A tiempo completoResponsibilitiesRecruit, hire, train, and lead the local customer support team. Create customer-facing scripts, communication templates, support playbooks, and Standard Operating Procedures (SOPs) in compliance with local regulations.Oversee the team's handling of all inbound inquiries regarding loan status, repayments, technical issues, and payment...
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Customer Service Manager
hace 18 horas
Ciudad de México Reach International Consulting A tiempo completo**We are seeking to recruit an experienced customer service manager having previously worked for loan-lenders, credit providers or debt collection agencies in Mexico.** **Key Deliverables** - Working closely with HQ in establishing annual targets and ensuring the delivery of KPIs. - Team management of telephone/online based customer advisors, ensuring the...
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Customer Service Senior Manager
hace 3 semanas
Ciudad de México CIBT A tiempo completo**Position Overview**:Customer Service Senior Manager leads daily operations to drive efficiency, service excellence, and team productivity. Ensures quality standards, resolves escalations, analyzes performance trends, and implements process improvements. Oversees scheduling, fosters staff development, and maintains clear, consistent communication across the...
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Customer Service Manager
hace 4 semanas
México Tele-Help A tiempo completoTele-Help is Mexico & Las Vegas-based business process organization (BPO); we focus on providing skilled staff to our partners in the United States and Europe. The Founder recognized an unmet need for remote Spanish-speaking employees in the U.S and the underutilized parallelism between Mexico and the U.S. Leveraging the understanding of the U.S, standard...
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Customer Service Manager Mx
hace 1 semana
México Concord Servicing A tiempo completoAs a **Credit Reporting Associate (Operational Compliance)**at Concord Servicing, you will investigate and resolve credit report disputes submitted by consumers, ensure compliance with the Fair Credit Reporting Act (FCRA) by thoroughly reviewing credit information, verifying accuracy, and addressing any discrepancies or potential errors related to a person's...
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Customer Service Manager
hace 2 días
Ciudad de México AIG SEGUROS MEXICO S.A. DE C.V. A tiempo completo**Customer Service Manager**: **Who we**are**: American International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their...