Customer Service Manager
hace 24 minutos
Responsibilities Recruit, hire, train, and lead the local customer support team. Create customer-facing scripts, communication templates, support playbooks, and Standard Operating Procedures (SOPs) in compliance with local regulations. Oversee the team's handling of all inbound inquiries regarding loan status, repayments, technical issues, and payment processing failures. Manage non-standard payment inquiries, including repayment difficulties, extension requests, and disputes, working closely with the Collections team. Set and monitor clear team KPIs, implement a QA framework to monitor interactions and ensure service quality. Analyze customer feedback, complaints, and contact drivers to identify systemic issues and risks. Provide structured feedback to the Product, Risk, and Collections teams to drive business improvements. Act as the primary owner for all escalated customer complaints. Qualifications: 4+ years of experience in customer service management, ideally in the financial services or microfinance industry. Experience leading a team, preferably in a fast-paced environment. Excellent leadership, communication, and interpersonal skills. Strong problem-solving and conflict resolution abilities. Proficiency with customer service management software and CRM systems. Ability to analyze data and derive actionable insights from customer feedback and service metrics. Bachelor's degree in Business, Finance, Communications, or a related field. (Relevant work experience may substitute for formal education).
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Customer Service Manager
hace 2 horas
Ciudad de México, Ciudad de México TLNT Group A tiempo completoCustomer Service Manager At TLNT, we believe that recruitment is more than just filling roles — it's about connecting humans with humans. We're a people-first organization partnering with top U.S. companies to help them grow by attracting exceptional talent, and we know that the right content can open the right doors.About our partner: Join an...
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Customer Service Manager
hace 1 día
Ciudad de México, Ciudad de México Innomotics A tiempo completoWe are looking for a Customer Services Manager to join our team at Innomotics. The Industry-Leader of Motors and Drives Innomotics is an industry-leading supplier of motors and large drive systems. With a trusted legacy of more than 150 years of engineering expertise, our products power all the world's most essential industries. Today, we are bringing the...
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Customer Reliability Service Manager
hace 2 semanas
México Plaxonic Technologies A tiempo completo**Role:- **_**Customer Reliability Service Manager **_**Location:- Queretaro Mexico****Duration:- Long term contract**Job Description & Skill Requirement:Act as primary interface to the customer for all aspects related to the consumed services.- Understand customer business model and trends, periodicity to anticipate capacity need.- Follow-up customer...
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Customer Service Manager
hace 4 horas
Ciudad de México, Ciudad de México Du Xiaoman Technology A tiempo completoResponsibilitiesRecruit, hire, train, and lead the local customer support team. Create customer-facing scripts, communication templates, support playbooks, and Standard Operating Procedures (SOPs) in compliance with local regulations.Oversee the team's handling of all inbound inquiries regarding loan status, repayments, technical issues, and payment...
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Customer Service Manager
hace 1 semana
Ciudad de México Reach International Consulting A tiempo completo**We are seeking to recruit an experienced customer service manager having previously worked for loan-lenders, credit providers or debt collection agencies in Mexico.** **Key Deliverables** - Working closely with HQ in establishing annual targets and ensuring the delivery of KPIs. - Team management of telephone/online based customer advisors, ensuring the...
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Customer Service Manager
hace 2 semanas
Ciudad de México AIG SEGUROS MEXICO S.A. DE C.V. A tiempo completo**Customer Service Manager**: **Who we**are**: American International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their...
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Call Centre
hace 1 semana
Ciudad de México AMERICAN ANSWERING SERVICE A tiempo completoCompany Description American Answering Service provides reliable, bilingual call-handling solutions for businesses across the United States. We specialize in delivering professional, accurate, and customer-focused support, ensuring every caller receives a positive and efficient experience. This is a full-time (40 hrs/week) remote role for an Inbound Customer...
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Customer Service Manager
hace 2 semanas
Ciudad de México IBAC Consultoría en Recursos Humanos A tiempo completo**Customer Service Manager - ¡Tu próximo reto profesional te espera!**¿Tienes experiência en atención a clientes y te apasiona gestionar cuentas clave? Esta posición es para ti. Trabaja en un ambiente dinámico y desarrolla tu potencial.**Requisitos**:- Licenciatura en áreas económico-administrativas.- Experiência en gestión de cuentas clave y...
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Customer Service Rep
hace 3 semanas
Ciudad de México ICON A tiempo completo**Customer Service Rep****Location: Mexico (Home-based or Office based)****Working Hours**:Mon - Fri 9am - 17:30pm and covering night some shifts during vacation periods from 11:30am - 20:00pm.**Summary**Provides front line support to ICON Firecrest customers by providing product and service information; resolving product and service problems.Provide support...
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Customer Service Manager
hace 2 semanas
Ciudad Juarez, México Tele-Help A tiempo completoTele-Help is Mexico & Las Vegas-based business process organization (BPO); we focus on providing skilled staff to our partners in the United States and Europe. The Founder recognized an unmet need for remote Spanish-speaking employees in the U.S and the underutilized parallelism between Mexico and the U.S. Leveraging the understanding of the U.S, standard...