Customer Service Manager
hace 22 horas
Responsibilities Recruit, hire, train, and lead the local customer support team. Create customer-facing scripts, communication templates, support playbooks, and Standard Operating Procedures (SOPs) in compliance with local regulations. Oversee the team's handling of all inbound inquiries regarding loan status, repayments, technical issues, and payment processing failures. Manage non-standard payment inquiries, including repayment difficulties, extension requests, and disputes, working closely with the Collections team. Set and monitor clear team KPIs, implement a QA framework to monitor interactions and ensure service quality. Analyze customer feedback, complaints, and contact drivers to identify systemic issues and risks. Provide structured feedback to the Product, Risk, and Collections teams to drive business improvements. Act as the primary owner for all escalated customer complaints. Qualifications: 4+ years of experience in customer service management, ideally in the financial services or microfinance industry. Experience leading a team, preferably in a fast-paced environment. Excellent leadership, communication, and interpersonal skills. Strong problem-solving and conflict resolution abilities. Proficiency with customer service management software and CRM systems. Ability to analyze data and derive actionable insights from customer feedback and service metrics. Bachelor's degree in Business, Finance, Communications, or a related field. (Relevant work experience may substitute for formal education).
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Latam Customer Service Manager
hace 2 días
Ciudad de México Advanced Sterilization Products A tiempo completoThe LATAM Customer Service Manager is responsible for overseeing Customer Service/Order Management team for Latin American Countries. As well, the Customer Service Manager is an enabler, for both performance and development, for the members of CS team. This position has a high interaction with Sales Operations, Commercial, Planning, Logistics, Finance,...
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Latam Customer Service Manager
hace 4 semanas
Ciudad de México Advanced Sterilization Products A tiempo completoThe LATAM Customer Service Manager is responsible for overseeing Customer Service/Order Management team for Latin American Countries. As well, the Customer Service Manager is an enabler, for both performance and development, for the members of CS team.This position has a high interaction with Sales Operations, Commercial, Planning, Logistics, Finance, Legal,...
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Customer Service Manager
hace 2 semanas
Ciudad de México Reach International Consulting A tiempo completo**We are seeking to recruit an experienced customer service manager having previously worked for loan-lenders, credit providers or debt collection agencies in Mexico.****Key Deliverables**- Working closely with HQ in establishing annual targets and ensuring the delivery of KPIs.- Team management of telephone/online based customer advisors, ensuring the...
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Customer Service Senior Manager
hace 2 semanas
Ciudad de México CIBT A tiempo completo**Position Overview**:Customer Service Senior Manager leads daily operations to drive efficiency, service excellence, and team productivity. Ensures quality standards, resolves escalations, analyzes performance trends, and implements process improvements. Oversees scheduling, fosters staff development, and maintains clear, consistent communication across the...
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Customer Service Senior Manager
hace 2 semanas
Ciudad de México CIBT A tiempo completo**Position Overview**: Customer Service Senior Manager leads daily operations to drive efficiency, service excellence, and team productivity. Ensures quality standards, resolves escalations, analyzes performance trends, and implements process improvements. Oversees scheduling, fosters staff development, and maintains clear, consistent communication across...
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Customer Service Manager
hace 2 semanas
México Tele-Help A tiempo completoTele-Help is Mexico & Las Vegas-based business process organization (BPO); we focus on providing skilled staff to our partners in the United States and Europe. The Founder recognized an unmet need for remote Spanish-speaking employees in the U.S and the underutilized parallelism between Mexico and the U.S. Leveraging the understanding of the U.S, standard...
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Customer Service Lead
hace 1 semana
Ciudad de México albo A tiempo completoThe role. The Customer Service Lead in albo is in charge of 1) consistently delivering and improving the company’s service proposition (ultimately customer’s experience), 2) directly managing a customer service specialists team, and 3) delivering the best service consistently. Reports to: Customer Service Manager. Direct reports: Customer Service...
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Customer Service Manager Mx
hace 3 semanas
México Concord Servicing A tiempo completoAs a **Credit Reporting Associate (Operational Compliance)**at Concord Servicing, you will investigate and resolve credit report disputes submitted by consumers, ensure compliance with the Fair Credit Reporting Act (FCRA) by thoroughly reviewing credit information, verifying accuracy, and addressing any discrepancies or potential errors related to a person's...
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Customer Service Representative
hace 2 semanas
Ciudad de México Latino Legends A tiempo completoCustomer Service Representative (Remote - LATAM) Reports to: Customer Service Manager Job Type: Full-Time Salary: $1,500 – $1,700 USD/month About the Role: Latino Legends is proud to partner with a fast-growing company in the fitness and wellness industry in its search for a Customer Service Representative based in Latin America. This fully remote role is...
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Customer Service Manager
hace 3 semanas
México AMResorts A tiempo completo**CUSTOMER SERVICE MANAGER**Work to turn vacation dreams into life-long memories by becoming a part of the Apple Leisure Group (ALG) in Amstar team! We strive to be the first choice in vacation travel, enriching lives and uniting the world.Grow your career as a Customer Service Manager with Apple Leisure Group. In this role, you will administer customer...
