Fraud Representative
hace 14 horas
**About PayJoy**PayJoy is a mission-first financial service provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. We lend through our patented technology that turns a smartphone into digital collateral, and our cutting-edge machine learning, data science, and anti-fraud AI allow us to offer the lowest cost and qualify the most customers in the industry. As of 2024 we have brought billions of dollars in credit to 12 million customers, doubling in the last two years while remaining strongly profitable and sustainable for the long term.**This role**The Fraud Operations Representative is responsible for conducting reviews and investigations of partners, stores, clerks and customers to analyze fraud patterns, and implementing tactics to mitigate fraud risks, thereby protecting our customers and the company's financial assets.**Responsibilities**:- Monitor and analyze transactions for potential fraudulent activity, ensuring comply with the fraud prevention strategies and procedures.- Investigate and resolve reported fraud cases, ensuring timely and accurate documentation.- Develop and implement fraud prevention strategies and procedures.- Collaborate with the customer service and operations teams to address and mitigate fraud risks.- Conduct regular fraud risk assessments and provide recommendations for improvement.- Prepare and present detailed reports on fraud trends and prevention measures when requested.- Collaborate with Product, Sales, Customer Support, etcTeams to address and mitigate fraud risks.- Assist in training and educating team members on fraud prevention and detection.**Qualifications**:- Completed Technical or partially university studies in related areas such as Business Administration, Communications or similar.- Minimum of 2 years of experience in fraud prevention, anti-fraud processes, fraud examination preferably within the financial services industry.- Knowledge of regulatory requirements and compliance standards in the country.- Basic analytical, problem-solving skills and sense of autonomy to carry out delegated tasks, taking full ownership of their own projects.- Proficiency in using fraud detection software and tools.- Strong learning aptitude.PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.**PayJoy Principles**Finance for the next billion- Ownership- Break Through Walls- Live Communication- Transparency & Directness- Focus on Scale- Work-Life Balance- Embrace Diversity- Speed- Active Listening
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Fraud Operations Representative
hace 1 semana
City, Hgo., México PayJoy A tiempo completoAbout PayJoyPayJoy is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy's point-of-sale financing and credit cards, customers gain access to a...
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Fraud Operations Representative
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City, México PayJoy A tiempo completo**Acerca de PayJoy** PayJoy es un proveedor de servicios financieros con una misión clara: ayudar a clientes desatendidos en mercados emergentes a lograr estabilidad y éxito financiero. Otorgamos créditos a través de nuestra tecnología patentada que convierte un smartphone en una garantía digital, y gracias a nuestra avanzada inteligencia artificial,...
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Fraud Operations Representative
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Mexico City PayJoy A tiempo completoAbout PayJoy PayJoy is a mission-first credit provider dedicated to helping under‑served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on‑ramp for new customers to enter the credit system. Through PayJoy’s point‑of‑sale financing and credit cards, customers gain...
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Fraud Operations Representative
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Mexico City PayJoy A tiempo completoAbout PayJoy PayJoy is a mission-first credit provider dedicated to helping under‑served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on‑ramp for new customers to enter the credit system. Through PayJoy’s point‑of‑sale financing and credit cards, customers gain...
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