Client Success Manager

hace 3 semanas


Monterrey, México TML A tiempo completo

TML, una compañia de mercadotecnia basada en San Antonio, Texas, busca expandir nuestra oficina localizada en el centro de Monterrey, con un Client Success Manager encargado de brindar apoyo a nuestros asombrosos clientes en todo Estados Unidos.We are looking for an individual interested in growing with the company, and helping us achieve great levels of performance for us and our clients. Which includes a wide range of industries all over the US, from medical and automotive to restaurants, hotels and political campaigns to name a few.**Customer Success Manager Responsibilities**As a Customer Success Manager, your responsibility is keeping track of client accounts inquiries and performance, so that adjustments, replacements and new strategies can be implemented by our fulfillment teams can take place as early as possible when results decrease.As a Client Success Manager, you are responsible for following up with our clients, and ensuring our team fulfills their accounts as well as keeping them excited to work with us. As well as requesting necessary accesses and data from our clients and following up with them as needed.Client Success Representatives work closely with other Client Success Managers and with Creative Director, Sales Director, and other Executives to ensure all accounts meet their client's expectations and we continue to keep our clients satisfied and excited about working with us.If maintaining a friendly and energetic personal relationship with clients and over the top customer service is something you enjoy, then we are looking for you**Requirements**:- Experience working with B2B relationships- Experience working with B2C relationships- Similar experience of 1-3 years- Video calls with clients are a daily occurrence, dress presentable.- Experience in dealing with stakeholders- **Advanced spoken English is required**:- **Impeccable English writing is a must**Tipo de puesto: Tiempo completoSueldo: A partir de $16,000.00 al mesTipo de jornada:- Turno de 8 horas



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