Engagement Centre Agent
hace 7 días
**AT BAT MEXICO WE ARE LOOKING FOR AN ENGAGEMENT CENTRE AGENT****ROLE SUMMARY****As British American Tobacco is constantly evolving, there is potential to grow with us in the engagement centre or to other areas of the company.****ACCOUNTABILITIES**- **Handle support/service escalations to/from clients**:- ** Transfer calls to the Tier 2 department**:- ** Will track and report system issues as needed**:- ** Stay current with system information, changes and updates**:- ** Comply with service level agreements**:- ** Support and help on Process documentation**:- ** Comply with the assigned schedule to cover the hours of operation**:- ** Comply with the account KPIs**:- ** Support with any other new process at the time the client requires it, if it has been officially included in our range of services****EXPERIENCE, SKILLS, KNOWLEDGE****ESSENTIAL****Considering that the position will cover multimedia / multichannel support, like customer service, customer contact and technical support, the following experience and skills are required**:**Experience Required**- At least 2 years of contact centre experience- Inbound and Outbound customer service experience- Experience working under pressure- C1 English Level**BENEFICIAL**- Salesforce Knowledge- SAP Knowledge- Sales knowledge
-
Engagement Centre Agent
hace 1 día
Monterrey, México British American Tobacco A tiempo completoBAT MONTERREY IS LOOKING FOR A ENGAGEMENT CENTRE AGENT**JOB TITLE: Contact Centre Agent****EXTERNAL JOB TITLE: Contact Centre Agent****FUNCTION: Marketing****SUB FUNCTION: Digital Business Services****CITY & COUNTRY: Monterrey, Mexico****ROLE SUMMARY**We are looking for talented individuals to shape and contribute to the success of our new Contact Centre. As...
-
Engagement Centre Agent
hace 1 día
Monterrey, México British American Tobacco A tiempo completoBAT MONTERREY IS LOOKING FOR A ENGAGEMENT CENTRE AGENT **JOB TITLE: Contact Centre Agent** **EXTERNAL JOB TITLE: Contact Centre Agent** **FUNCTION: Marketing** **SUB FUNCTION: Digital Business Services** **CITY & COUNTRY: Monterrey, Mexico** **ROLE SUMMARY** We are looking for talented individuals to shape and contribute to the success of our new Contact...
-
Engagement Centre Jr Agent
hace 4 semanas
Monterrey, México British American Tobacco A tiempo completo**BAT is evolving at pace into a global multi-category business. With products like VELO, VUSE and GLO we are on a mission to decrease the health impact of our industry****To achieve our ambition, we are looking for colleagues who are ready to Be The Change. Come, join us on this journey!****British American Tobacco** **Mexico **has an exciting opportunity...
-
Engagement Centre Jr Agent
hace 3 semanas
Monterrey, México British American Tobacco A tiempo completo**BAT is evolving at pace into a global multi-category business.With products like VELO, VUSE and GLO we are on a mission to decrease the health impact of our industry****To achieve our ambition, we are looking for colleagues who are ready to Be The Change.Come, join us on this journey!****British American Tobacco** **Mexico **has an exciting opportunity for...
-
Engagement Centre Customer Wfm/bi
hace 2 semanas
Monterrey, México British American Tobacco A tiempo completo**ROLE PROFILE****JOB TITLE: Workforce Management Analyst****EXTERNAL JOB TITLE: Workforce Management Analyst OR WFM Analyst*****CITY & COUNTRY: Monterrey, Mexico****ROLE SUMMARY****The engagement centre is fully dedicated to provide world class customer service to our consumers and distributors in the US. We provide multi-channel support and have the best...
-
Engagement Centre Supervisor
hace 2 semanas
Monterrey, México British American Tobacco A tiempo completo**ROLE PROFILE****JOB TITLE: Engagement Centre Supervisor*****CITY & COUNTRY: Monterrey, Mexico****ROLE SUMMARY****The Engagement Centre is fully dedicated to deliver a world class customer service to our consumers and distributors in the US. We provide multi-channel support and have the best team of people ready to assist them.****The Supervisor’s primary...
-
Engagement Centre Supervisor
hace 7 días
Monterrey, México British American Tobacco A tiempo completo**BAT is evolving at pace - truly like no other organisation.** **To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!** BAT Mexico IS LOOKING FOR Engagement Centre Supervisor **SENIORITY LEVEL: Non-Management** **FUNCTION: Marketing** **SALARY RANGE:...
-
Engagement Centre Supervisor
hace 6 días
Monterrey, México British American Tobacco A tiempo completo**BAT is evolving at pace - truly like no other organisation.****To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!**BAT Mexico IS LOOKING FOR Engagement Centre Supervisor**SENIORITY LEVEL: Non-Management****FUNCTION: Marketing****SALARY RANGE: Excellent...
-
Engagement Centre Training Specialist
hace 2 semanas
Monterrey, México British American Tobacco A tiempo completo**ROLE PROFILE****JOB TITLE: Training Spcialist****CITY & COUNTRY: Monterrey, Mexico****ROLE SUMMARY****The engagement centre is fully dedicated to provide world class customer service to our consumers and distributors in the US. We provide multi-channel support and have the best team of people ready to assist them.****The Training Coordinator’s primary...
-
Engagement Centre Operations Manager
hace 3 semanas
Monterrey, México British American Tobacco A tiempo completo**BAT is evolving at pace - truly like no other organisation.****To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!****BAT MEXICO IS LOOKING FOR AN ENGAGEMENT CENTRE OPERATIONS MANAGER****ROLE POSITIONING AND OBJECTIVES**The role is responsible for...
