Customer Care Representative
hace 1 semana
Are you passionate about delivering exceptional service and making a positive impact on people's lives? Do you thrive in a fast-paced environment where your communication skills shine? If you're an English-speaking individual who loves solving problems and helping others, we want YOU to join our customer care team**Key Role and Responsibilities**- Deliver exceptional customer service by responding to inbound calls, answering inquiries, helping with billing concerns, and properly educating customers about their products and services; setting up accounts for new customers; quickly identifying the need in regards with Phone and Internet services for new and existing customers; selling and upselling to customers; updating account information and performing account maintenance when needed.- Enhance customer relationship through identification of customer's needs and opportunities.- Advising customers of forthcoming product developments and discussing special promotions.- Responsible for adhering to quality standards set by the Client and Afni.- Achieves and exceeds operation goals such as Sales (Close Rates and Contract Renewal), VXS, Handle Time, Productivity and Attendance.**As a Bilingual Customer Care Representative, you get**:- Fully Onsite, paid training and ongoing professional development.- Competitive Salary with Additional Benefits and Commissions/Bonus opportunities.- Full time Hours. 45-Hour work week/ with 2 days Off.- Unpaid time Off after 46 days of employment (You don´t need to wait too long to enjoy some time Off) *- Life Insurance (12 Months of Salary).- 15 Days of Year-end payment (Aguinaldo).- Referral Program. We have one of the most lucrative Referral Programs around ($10,000.00 MXN per Referral Hired**)- Subject to availability**Terms and Conditions apply**Requirements**:**Key Qualifications**- Must Be Proficient in English, with strong communication skills to effectively engage and assist our customers- Sales-Focused mindset: Proven ability to sell/upsell products and services while delivering excellent customer service.- Customer service experience: Minimum 6 months in a customer service or sales role. (Proven experience)- Availability to comply with 100% paid training, with consistent 9 Hours shift scheduled from Monday-Sunday, including weekends and holidays, 2 days off guaranteed (It may vary)- Have a GED or High School diploma, be at least 18 years old, have proven experience in Customer Service/Sales and be legally permitted to work in Mexico.
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Customer Care Representative
hace 4 semanas
Monterrey, México Hempel A tiempo completoCustomer Care Representative - Monterrey, MexicoDo You Also Believe People Are a Company's Greatest Asset?Do You Dream of Working in a Culture of Inclusion, Transparency, and Support?Hempel is looking for a committed Customer Service Representative to join our Marine segment team!As part of a global leader in protective coatings, you will play a key role in...
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Customer Care Representative
hace 2 días
Monterrey, México Hempel A tiempo completoCustomer Care Representative - Monterrey, MexicoDo You Also Believe People Are a Company’s Greatest Asset? Do You Dream of Working in a Culture of Inclusion, Transparency, and Support?Hempel is looking for a committed Customer Service Representative to join our Marine segment team! As part of a global leader in protective coatings, you will play a key role...
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Customer Care Representative
hace 2 días
Monterrey, Nuevo León, México Hempel AS A tiempo completoJob title:Customer Care RepresentativeLocation:Monterrey, MexicoSchedule:Onsite/Hybrid (after training you will have the opportunity to work from home 2 days a week)Reports to:Customer Care ManagerIMPORTANT - Only applications submitted in English will be considered, as this role requires proficiency in English.IMPORTANTE - Solo se considerarán las...
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Customer Care Representative
hace 1 semana
Monterrey, México Afni, Inc. A tiempo completoAre you passionate about delivering exceptional service and making a positive impact on people's lives? Do you thrive in a fast-paced environment where your communication skills shine? If you're an English-speaking individual who loves solving problems and helping others, we want YOU to join our customer care team! **Key Role and Responsibilities** -...
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Customer Care Representative
hace 3 semanas
Monterrey, México Afni, Inc. A tiempo completo**Join a team where your career gets better every day! Have fun in your new role creating exceptional experiences for customers, keeping them happy and connected.****What will I do as a**Customer Service** Representative?**As a Customer Service Representative, you have the opportunity to make someone's day and that's what you'll do when you work for us! You...
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Customer Care Representative
hace 3 semanas
Monterrey, México Afni, Inc. A tiempo completo**Join a team where your career gets better every day! Have fun in your new role creating exceptional experiences for customers, keeping them happy and connected.****What will I do as a**Customer Service** Representative?**As a Customer Service Representative, you have the opportunity to make someone's day and that's what you'll do when you work for us! You...
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Customer Care Representative
hace 2 semanas
Monterrey, México Afni, Inc. A tiempo completo**Join a team where your career gets better every day! Have fun in your new role creating exceptional experiences for customers, keeping them happy and connected.****What will I do as a**Customer Service** Representative?**As a Customer Service Representative, you have the opportunity to make someone's day and that's what you'll do when you work for us! You...
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Customer Care Representative
hace 2 días
Monterrey, N. L., México HEMPEL A tiempo completoJob title: Customer Care RepresentativeLocation: Monterrey, MexicoSchedule: Onsite/Hybrid (after training you will have the opportunity to work from home 2 days a week)Reports to: Customer Care ManagerIMPORTANT - Only applications submitted in English will be considered, as this role requires proficiency in English.IMPORTANTE - Solo se considerarán las...
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Customer Care Representative
hace 3 semanas
Monterrey, México Afni, Inc. A tiempo completo**Join a team where your career gets better every day! Have fun in your new role creating exceptional experiences for customers, keeping them happy and connected.****What will I do as a**Customer Service** Representative?**As a Customer Service Representative, you have the opportunity to make someone's day and that's what you'll do when you work for us! You...
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Customer Care Representative
hace 4 semanas
Monterrey, México Afni, Inc. A tiempo completoThe Customer Service Representative is responsible for identifying, researching, analyzing, and responding to telephone inquiries regarding client's billing questions, sales/upgrades, basic tier 1 tech support, promotions, activation of devices,disconnects and retention, just to name a few.The position requires empathy and the ability to handle stressful and...
