Customer Service Representative Senior

hace 6 días

Saltillo, México Johnson Controls International A tiempo completo

**What will you do?**Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time.**How will you do it?****Order Processing**- Order input in the system (different order types)- Incoming calls management- Send order confirmation to customer (confirm delivery date based on ATP, partial delivery allowed, etc.)**Backorder monitoring and order management**- Monitor the customer backorders in conjunction with Customer, Warehouse, Supply & Demand, Credit Control, Purchase and Forwarder.- Maintenance of planned shipping days (delays, customer requests, etc)- Handle customer order cancellations (DOA)- Monitor call-off orders**Handling non-conformities and complaints**- Issue internal complaints and RMA if required. (Salesforce / Lawson)- Send customer receipt confirmation of complaint.- Follow up and coordinate internally on solution and corrective actions- Inform the customer about corrective actions or escalate/involve account manager- Action on solution and corrective actions- SAP and Salesforce credit-note procedures (DOA)**Enquiry handling**- Handle customer questions on deliveries, delays, problems, etc.- Follow-up on pending basic quotes**Customer care**- Handle customer questions effectively and in a service-oriented manner- Follow up on actions requested in sales representatives call reports- Inform customers about changed delivery times and equivalent products**Filing & miscellaneous**- Case management in Salesforce- Keep customer details and price agreements up-to-date.**What are we looking for?**- Bachelor’s degree in business, international relations or related.- Minimum 1 year of experience working as CSR (from a manufacturing company is a plus)- Due to the global nature of the role, proficiency in English language is a must.- Customer-oriented with a focus on details- PC skills/ MS office- Problem-solving- Sense of urgencyJohnson Controls does not request pregnancy or HIV testing as a requirement for admission, permanence or promotion.

  • Customer Service Representative

    hace 3 semanas

    Saltillo, México Johnson Controls A tiempo completo

    **Job Details****What are you going to do?**Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time.**How will you do it?****Order Processing**- Order input in SAP / JDE (different order types)- Send order confirmation to customer...

  • Sales & Customer Service Representative

    hace 3 semanas

    Saltillo, México Grupo Zeu A tiempo completo

    A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.Tipo de puesto: Tiempo completoSalario: $12,000.00 - $15,000.00 al mesTipo de jornada:- Turno de 10 horasConsideraciones ante el...

  • Sales & Customer Service Representative

    hace 1 semana

    Saltillo, México Grupo Zeu A tiempo completo

    Descripción del puesto A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Detalles del trabajo Tipo de puesto: Tiempo completo Salario: $12,****** - $15,****** al mes Tipo de jornada: 10...

  • Customer Service Representative/logistics Coordinator

    hace 2 semanas

    Saltillo, México Sanhua International A tiempo completo

    Sanhua is looking for a customer service representative to join our team in our Houston office. This person will drive customer satisfaction by fielding inquiries, addressing pain points, and maintaining extensive product knowledge. A successful Customer Service Representative will utilize their high energy and strategy to provide excellent customer service....

  • Customer Service Representative

    hace 2 semanas

    Saltillo, México Johnson Controls A tiempo completo

    **Job Details****How you will do it?****Order Processing**:- Order input in SAP (different order types)- Send order confirmation to customer (confirm delivery date based on ATP, partial delivery allowed, etc)**Backorder monitoring and order management**:- Monitor the customer backorders in conjunction with Customer, Warehouse, Supply & Demand, Credit...

  • Customer Service Representative

    hace 2 semanas

    Saltillo, México Johnson Controls A tiempo completo

    **Job Details****What are you going to do?**Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time.**How you will do it?****Order Processing**:- Order input in SAP (different order types)- Send order confirmation to customer (confirm...

  • Customer Service Representative

    hace 6 días

    Saltillo, México We Hire IT A tiempo completo

    Tata Consultancy Services is a global leader in IT services Consulting & Business solutions with a large network of innovation & Delivery Centers. **Role**: Customer Service Representative Years of experience: 1+ Years Location: Monterrey English speaking level: advanced **Benefits & compensation** Salary of 18,000 Major Medica insurance Life...

  • Customer Service Representative

    hace 6 días

    Saltillo, México Johnson Controls A tiempo completo

    **What are you going to do?** Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time. **How will you do it?** **Order Processing** - Order input in SAP (different order types) - Send order confirmation to customer (confirm delivery...

  • Customer Service Representative Senior

    hace 1 semana

    Saltillo, México Johnson Controls International A tiempo completo

    **What will you do?** Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time. **How will you do it?** **Order Processing** - Order input in the system (different order types) - Incoming calls management - Send order confirmation to...

  • Customer Service Representative

    hace 4 semanas

    Saltillo, México Coonfidenciaal A tiempo completo

    **EMPESA IMPORTANTE DE LOGÍSTICA SOLICITA**:- **CUSTOMER SERVICE REPRESENTATIVE**_**Requisitos**- Ingles avanzado (deseable)- Experiência en operaciones de transporte y logística terrestre- Cartera de clientes y proveedores (deseable)- Conocimiento básico de documentación nacional / internacional**Funciones principales**- Atención a cliente-...