Customer Success Manager CDMX
hace 9 horas
About The Role As a Customer Success Manager (CSM), you will be responsible for driving customer success by managing all aspects of merchant operations health within existing Restaurants Accounts and enabling upselling opportunities to drive growth. You will work closely with internal and external clients (Uber Account Manager and Restaurants), to understand their needs, help them achieve their goals, and maximize the value they get from our offerings. Your role is pivotal in building long‑term relationships with customers and ultimately ensuring their success with our solutions. Responsibilities Ensure follow‑up on action plans to improve operational metrics, while analyzing and identifying growth opportunities — not only within the commercial strategy but also across merchant operations. Proactively identify potential issues and work to resolve them. Advocate for the customer's needs cross‑functionally within the organization and report feedback on internal product launches to the relevant teams. Provide regular reports on customer health. Offer feedback on product improvements based on customer needs and pain points. Build and maintain strong relationships with key customer stakeholders. Support the Account Manager (AM) in following up on operational, integration, and account support opportunities, taking the lead on each project. Work with customers to understand their business objectives and tailor new product recommendations supported by data analysis to help them achieve these goals. Regularly share an assessment of the merchant's adoption gaps and monitor overall operational health. Identify onboarding opportunities and collaborate with Merchant to activate all serviceable locations. Basic Qualifications Bachelor's degree in a business‑related field such as Administration, Marketing, International Business, Industrial Engineering or similar. At least 5+ years of relevant commercial and operational experience. Good negotiation skills and strong stakeholder management. Excellent written and verbal communication skills. Growth‑focused mindset — knowing how to meticulously unpack the key levers for growing a business through keen analysis and experimentation. Ability to take initiative in a constantly‑changing work environment and a willingness to adopt a generalist mindset. English proficiency required. Preferred Qualifications Ability to build trust, understand client needs, maintain long‑term relationships, and proactively identify opportunities or risks. Skill in interpreting data, identifying trends, and translating insights into recommendations that drive business outcomes. Clear, persuasive communication — both written and verbal — and the ability to work effectively with internal teams (sales, product, marketing, operations) to deliver on client goals. Job Details Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Other Industries: Internet Marketplace Platforms Get notified about new Customer Success Manager jobs in Mexico City, Mexico . #J-18808-Ljbffr
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Customer Success Manager Restaurants CDMX
hace 9 horas
distrito federal, México Uber A tiempo completoCustomer Success Manager Restaurants CDMX Join Uber as a Customer Success Manager Restaurants CDMX . This role focuses on driving customer success by managing merchant operations health within existing Restaurants Accounts and enabling upselling opportunities to drive growth. Responsibilities Ensure follow‑up on action plans to improve operational metrics,...
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Customer Success Manager
hace 3 semanas
distrito federal, México Uber A tiempo completoJoin to apply for the Customer Success Manager role at Uber . About The Role As a Customer Success Manager (CSM), you will be responsible for driving customer success by managing all aspects of merchant operations health within existing Restaurants Accounts and enabling upselling opportunities to grow. You will work closely with internal and external clients...
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Manager Customer Success
hace 9 horas
distrito federal, México Mastercard A tiempo completoOur Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...
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Customer Success Manager
hace 2 semanas
distrito federal, México Uber A tiempo completoAbout The Role As a Customer Success Manager (CSM), you will be responsible for driving customer success by managing all aspects of merchant operations health within existing Restaurants Accounts and enabling upselling opportunities to drive growth. You will work closely with internal and external clients (Uber Account Manager and Restaurants), to understand...
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Customer Success Manager
hace 4 semanas
distrito federal, México Thomson Reuters México A tiempo completoAbout the Role As a Customer Success Manager at Reuters Imagen, you will be the strategic champion for clients across the Americas and select global accounts, driving adoption, value realization, and long‑term retention. You will work proactively to ensure customers maximize the business value of the Imagen platform, identify expansion opportunities, and...
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Senior Customer Success Manager, Marketing Cloud
hace 9 horas
distrito federal, México Salesforce, Inc. A tiempo completoA leading tech company in Mexico City seeks an experienced Customer Success Manager to act as the Marketing Cloud Subject Matter Expert. Responsibilities include stakeholder relationship management and proactive customer support. Ideal candidates will have over 5 years of experience in technical customer success and exceptional communication skills. This...
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Regional Customer Success Manager
hace 9 horas
distrito federal, México Mastercard A tiempo completoA leading global financial services company is seeking a Manager for Customer Success in Mexico City. The role involves developing strong customer partnerships, ensuring effective use of network products, and achieving customer satisfaction through tailored strategies. The ideal candidate should possess insights from market analysis and experience in...
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Technical Customer Success Manager
hace 9 horas
distrito federal, México Snatch UP Jobs A tiempo completoAre you a passionate problem-solver who gets fired up about empowering customers through data? Do you have a strategic mind, a knack for building lasting relationships, and a deep understanding of the dynamic Retail industry? If so, we invite you to join our team and become the driving force behind customer success in LATAM! Technical Customer Success...
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Customer Success Manager — Merchant Growth
hace 3 semanas
distrito federal, México Uber A tiempo completoA leading ride-hailing company is seeking a Customer Success Manager in Mexico City to drive customer success by managing merchant operations health. The role involves building strong relationships with restaurant accounts, ensuring their success with our solutions, and identifying growth opportunities. The ideal candidate will have at least 5 years of...
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Graduate Customer Success Manager
hace 3 semanas
distrito federal, México Canonical A tiempo completoJoin to apply for the Graduate Customer Success Manager role at Canonical . 3 days ago Be among the first 25 applicants. The role of a Customer Success Manager at Canonical Customer success is a strategic department at Canonical, aimed at reducing risk and churn, facilitating product adoption, and supporting expansion within existing accounts. Customer...
