Thousandeyes - Adoption Engineer Iv

**Who We Are**In August 2020, Cisco Systems completed the acquisition of ThousandEyes, which now forms the ThousandEyes Business Unit within Cisco’s Network Services Business Group, and is a foundational component of Cisco’s growing Observability business.**What You’ll Do**We are looking for an exceptional Adoption Engineer to join our team of super heroes. You will have the opportunity to be the customer interface of an exciting new technology. The Adoption Engineer is a member of the ThousandEyes Systems Engineering team tasked with optimizing adoption and utilization through best practice recommendations. The Adoption Engineer, working in tandem with the Customer Success Specialist, will serve as a post sale technical consultant throughout the customer lifecycle. This role is accountable for ensuring the success of ThousandEyes customers, the execution of adoption-driven playbooks, product trainings, and customer roadmaps.- 3+ years of Technical Support, Solutions Engineering, Professional Services or similar technical customer facing roles- Strong desire to learn and ability to work independently in a fast paced environment-- Experience with scripting languages (e.g., Python, Perl, JavaScript)- Excellent communication, presentation, and problem-solving skills- English and Spanish are required- Portuguese and additional languages are highly desirable- Bachelor’s degree or equivalent in Computer Science or related field**Responsibilities include**:- Proactively reach out to customers to build and maintain a trusted advisor relationship and create technical champions- Collaborate with the Customer Success Specialist and Sales team on account strategy- Identify customer strategic initiatives and potential use cases- Engage with customers to drive adoption through best practice recommendations and increase the value ThousandEyes delivers to their business- Actively identify new and expansion opportunities- Share customer feedback and enhancement requests with the Product team- Deliver product updates sessions highlighting new capabilities that have been releasedCisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.**Why Cisco**WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference, powering an inclusive future for all.We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do -you can’t put us in a box But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take differences to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us.**We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.****Cisco Covid-19 Vaccination Requirements