Bilingual Customer Service Representative
hace 2 días
We are looking for a **Bilingual Customer Service Representative**, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints.The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.**Responsibilities****Customer Service Responsibilities list**:- Manage large amounts of incoming phone calls- Identify and assess customers’ needs to achieve satisfaction- Build sustainable relationships and trust with customer accounts through open and interactive communication- Provide accurate, valid and complete information by using the right methods/tools- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution- Keep records of customer interactions, process customer accounts and file documents- Follow communication procedures, guidelines and policies**Requirements and skills**- Proven customer support experience or experience as a Client Service Representative- Strong phone contact handling skills and active listening- Familiarity with CRM systems and practices- Customer orientation and ability to adapt/respond to different types of characters- Excellent communication and presentation skills- Ability to multi-task, prioritize, and manage time effectively- High school diploma**Salary & Benefits**:- Base salary up to $16,800- Up to $3,000 Performance Bonus- $2,000 Training Bonus- 2 Days off- Food coupons- Life medical insurance- Permanent placement position / Direct hireTipo de puesto: Tiempo completoSalario: $14,500.00 - $19,800.00 al mesHorario:- Turno de 8 horasPrestaciones:- Descuentos y precios preferenciales- Estacionamiento de la empresa- Programa de referidos- Seguro de vida- Vales de despensaTipos de compensaciones:- Bono de asistencia- Bono de puntualidadPuede trasladarse/mudarse:- Monterrey, N. L.: Trasladarse al trabajo sin problemas o planear mudarse antes de comenzar a trabajar (Obligatorio)Experiência:- Customer Service: 1 año (Obligatorio)- Call Center: 1 año (Deseable)Idioma:- Inglés (Deseable)Lugar de trabajo: Una ubicación
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Bilingual Customer Service Representative
hace 5 días
Monterrey, México TATA Consultancy Services A tiempo completo**TATA Consultancy Services (TCS)**. a world leader in IT services with a presence in more than 40 countries and collaboration with renowned companies, seeks: **Bilingual customer service representative!** **Responsibilities**: - Receive inbound bilingual phone calls (Spanish/English) from US customers around basic customer service queries - Document and...
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Bilingual Customer Service Representative
hace 4 días
Monterrey, México HRO A tiempo completoWe are looking for a **Bilingual Customer Service Representative**, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately...
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Bilingual Customer Service Representative
hace 3 semanas
Monterrey, México Cover Desk A tiempo completo**ABOUT COVER DESK**:- Cover Desk celebrates six years in the industry of helping virtual assistants’ pair with independent insurance agencies to help them grow, thrive, and support their agency. We offer insurance agencies access to highly educated and talented virtual assistants in Tijuana, Mexico._**JOB SCOPE**:- As a virtual assistant to Cover Desk...
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Bilingual Customer Service Representative
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Monterrey, México JINZAI A tiempo completo**Vacante para la empresa JINZAI en Monterrey, Nuevo León**:**BILINGUAL CUSTOMER SERVICE REPRESENTATIVE.****Empresa importante localizada en Hermosillo****Solicita Ejecutivos Telefonicos Bilingues****Campaña atencion a clientes.****FLEETCORE****Funcion principal darle atencion al cliente sobre las tarjetas, darles el balance, y tomarles el...
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Bilingual Customer Service Representative
hace 4 semanas
Monterrey, México HRO A tiempo completoWe are looking for a **Bilingual Customer Service Representative**, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.**Responsibilities**- Manage large amounts of incoming phone calls- Identify and assess customers’...
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Bilingual Customer Service Representative
hace 3 semanas
Monterrey, México CS Enterprises at ConnectNet A tiempo completo**Vacante para la empresa CS Enterprises at ConnectNet en Monterrey, Nuevo León**:**Bilingual Customer Service Agent - No Prior Experience Required**Job Summary: As a Bilingual Customer Service Agent, you will be the vital link between the company and Spanish and English-speaking customers, providing effective solutions and an exceptional experience.**_Key...
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Bilingual Customer Service Representative
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Monterrey, México Tata Consultancy Services A tiempo completo**Tata Consultancy Services **(TCS).Líder mundial en servicios TI con presencia en más de 40 países y colaboración con empresas de renombre, busca:¡**Bilingual customer service representative**!**Ofrecemos**:Prestaciones de ley10 días de vacaciones el primer añoPosición **híbrida **depués de la capacitaciónSeguro de gastos médicos...
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Bilingual Customer Service Representative
hace 7 días
Monterrey, México Cover Desk A tiempo completo**ABOUT COVER DESK**: - Cover Desk celebrates six years in the industry of helping virtual assistants’ pair with independent insurance agencies to help them grow, thrive, and support their agency. We offer insurance agencies access to highly educated and talented virtual assistants in Monterrey, Mexico._ **JOB SCOPE**: - As a virtual assistant to Cover...
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Bilingual Customer Service Representative
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Monterrey, México Cover Desk A tiempo completo**ABOUT COVER DESK**: - Cover Desk celebrates six years in the industry of helping virtual assistants’ pair with independent insurance agencies to help them grow, thrive, and support their agency. We offer insurance agencies access to highly educated and talented virtual assistants in Monterrey, Mexico._ **JOB SCOPE**: - As a virtual assistant to Cover...
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Bilingual Customer Service Representative
hace 2 semanas
Monterrey, México Cover Desk A tiempo completo**ABOUT COVER DESK**:- Cover Desk celebrates six years in the industry of helping virtual assistants’ pair with independent insurance agencies to help them grow, thrive, and support their agency. We offer insurance agencies access to highly educated and talented virtual assistants in Monterrey, Mexico._**JOB SCOPE**:- As a virtual assistant to Cover Desk...
