Global Payments | Chargeback Specialist | distrito federal
hace 8 horas
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Summary of This RoleProvide accurate and timely technical information, advice, and assistance regarding the organization's product and services. Respond to inquiries from clients; understand their technical questions, assess their needs, and suggest or promote solutions that may include alternative products or services. Undertake research and develop proposals for new solutions to solve technical problems and follow up on the status of outstanding issues. Use databases or other computerized systems to maintain up-to-date documentation.
What Part Will You Play?- Continues education of the industry, system, module and product, and uses that information to inform the client.
- Reacts to moderately complex client inquiries and conducts research to solve issues within established guidelines. Continues knowledge transfer for resolving client (and multi-client) issues in accordance with the Issue Resolution Methodology. Includes clarifying impact with clients, validating through internal research, facilitating technical interactions, tracking issue status, validating corrective actions and proposing communication of the resolution to the client. Assigned as contact with the client to either resolve client’s issue or propose definition of client’s problem for subsequent action.
- Participates in calls with technical, account management, vendors and/or the client when necessary, and updates issue tracking systems, while keeping the client informed.
- Begins to analyze and evaluate client initiated changes, including options maintenance requests, through client consultation about best practices and internal research. Performs maintenance on accounts. Verifies system changes made and ensures the outcome is accurate.
- Builds client relationships through accurate and timely communication. Establishes credibility through knowledge of systems and product functionality. Understands clients' business needs and objectives and identifies opportunities to promote new products and services.
- Interprets basic technical client issues and project requests. Assists in determining root cause analysis and identifying technical changes needed. Translates for internal teams and stakeholders. Advocates for the client within Global Payments while striving to meet the needs of both parties.
- Develops functional requirements and specifications to support client customization or system changes.
Minimum Qualifications
- Bachelor's Degree
- Relevant Experience or Degree in: Bachelor's degree or the equivalent of training and experience
- Typically Minimum 2 Years Relevant Experience
- Includes consulting with clients to meet business needs
Preferred Qualifications
- Typically Minimum 4 Years Relevant Experience
- In the credit card industry
- Skills / Knowledge - Developing professional expertise, applies company policies and procedures to resolve a variety of issues.
- Job Complexity - Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships.
- Supervision - Normally receives general instructions on routine work, detailed instructions on new projects or assignments.
- Problem Solving - Ability to solve problems using experience and good judgment.
- Effective Communication - Demonstrated effective written and oral communication skills.
- Technical Aptitude - Ability to understand and communicate technical changes in easy to understand business terms.
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law.
#J-18808-Ljbffr-
Chargeback Specialist III
hace 3 semanas
distrito federal, México Global Payments A tiempo completoChargeback Specialist III Location: Cuajimalpa, Mexico City, Mexico Time Type: Full time Posted on: Posted Yesterday Job Requisition ID: R0054980 Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid, and merchant services. Our worldwide team helps...
-
Chargeback Specialist I
hace 3 semanas
distrito federal, México Global Payments A tiempo completoChargeback Specialist I & II Apply locations: Cuajimalpa, Mexico City, Mexico Time type: Full time Posted on: Posted Yesterday Job requisition ID: R0054893 Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid, and merchant services. Our worldwide...
-
Chargeback Specialist I
hace 2 semanas
distrito federal, México Global Payments A tiempo completoEvery day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....
-
Retention Specialist
hace 2 semanas
distrito federal, México Global Payments A tiempo completoEvery day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....
-
Chargeback Associate
hace 1 mes
distrito federal, México Tbwa ChiatDay Inc A tiempo completoClara is the leading spend management platform for companies in Latin America. Our end-to-end solution includes our locally-issued corporate cards, a Bill Pay product, financing solutions, and our highly-rated software platform; already being used by thousands of the most successful companies across the region. Clara is backed by top global and regional...
-
Sr .Net Developer
hace 2 semanas
distrito federal, México Global Payments A tiempo completoEvery day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid, and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions, and over 600 million cardholders grow with confidence and achieve amazing...
-
Database Developer
hace 3 semanas
distrito federal, México Global Payments A tiempo completoEvery day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....
-
.Net Software Engineer V
hace 2 semanas
distrito federal, México Global Payments A tiempo completoEvery day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....
-
Lead Software Developer
hace 3 semanas
distrito federal, México Global Payments A tiempo completoEvery day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing...
-
Claim specialist. Sector bancario
hace 4 semanas
distrito federal, México GLOBAL PAYMENTS TECHNOLOGY MEXICO A tiempo completoGlobal Payments Technology México . Somos fusión de uno de los bancos más reconocidos a nivel mundial y líderes en tecnologías de pagos en México y el mundo. La misión de la compañía es innovar y crecer las formas de cobros/pagos para el sector PYME. Estamos buscando integrar al equipo a: Claims Specialist. Especialista de aclaraciones ACTIVIDADES ...
-
Manager, .Net Software Development
hace 3 semanas
distrito federal, México Global Payments A tiempo completoEvery day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....
-
Lead Integration Engineer
hace 3 semanas
distrito federal, México Global Payments A tiempo completoEvery day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....
-
Lead Integration Engineer
hace 2 semanas
distrito federal, México Global Payments A tiempo completoLead Integration Engineer Apply locations Cuajimalpa, Mexico City, Mexico time type Full time posted on Posted 3 Days Ago job requisition id R0055927 Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team...
-
distrito federal, México HSBC Mexico A tiempo completoConsultant Specialist/Full Stack Engineer Minimum 7-10 years’ experience in Java development. Hands-on experience in Java programming as an individual contributor. Must be able to debug existing code, extend functionality, and fix issues if any. Required skills: Core Java, Spring Boot, Microservices, UNIX shell scripting, REST API, Kafka, Docker, Oracle...
-
Java Software Engineer II
hace 2 semanas
distrito federal, México Global Payments A tiempo completoJava Software Engineer II Apply Locations: Cuajimalpa, Mexico City, Mexico Time Type: Full time Posted On: Posted Yesterday Job Requisition ID: R0056082 Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team...
-
distrito federal, México Carrier Global Corporation A tiempo completoCountry: Mexico Location: LOC5019: Carrier - UTEC, Carretera. Villa de García Km 3.0, Santa Catarina, 66350 Mexico Role: RTR Associate Location: Santa Catarina Full/ Part-time: Full time Our Company: Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with...
-
JPMorgan Chase
hace 2 días
distrito federal, México JPMorgan Chase & Co. A tiempo completoAs a Vice President in Global Payments Advisory , you will be integral part of a client-facing team that sits at the nexus of payments trends, cash management, liquidity and working capital advisory. The team acts as a trusted partner to clients across multiple industries and partners with coverage bankers, sales managers and product specialists to develop...
-
distrito federal, México NDT Global GmbH. A tiempo completoJob Description Posted Friday, September 27, 2024 at 4:00 AM NDT Global is the leading provider of ultra-high-tech diagnostic inspection solutions, advanced data analysis and integrity assessment services for ensuring the safety and longevity of energy-sector infrastructure assets. Recognized as the forerunner in ultrasonic inspection technologies comprising...
-
distrito federal, México S&P Global, Inc. A tiempo completoAbout the Role: Grade Level (for internal use): 10 The Team: S&P Global Mobility (SPGM), a division of S&P Global, provides automotive related business information and analytical products and services. SPGM provides invaluable insights derived from unmatched automotive data, enabling our customers to anticipate change and make decisions with conviction....
-
Schneider Electric
hace 8 horas
distrito federal, México Schneider Electric - Global A tiempo completoLES4 – Master Data Base Specialist Mission • Ensure and contribute to the leadership of the logistics function by designing projects, tools & processes to standardize and simplify the SC&L operations. Ensure local master data quality. Key Responsibilities Administer through a workflow and update the product master database, in concordance with the...
