Tech Support Specialist

Division OverviewIT division comprises multiple teams tasked with delivering higher quality products and services to internal and external users. The Core Product and Core Development teams are responsible for maintaining and evolving the ControllerView data management and reporting platform. The Innovations team develops cutting-edge technology add-ons. The Cloud DevOps team develops and supports the Adenza award-winning RegCloud SaaS offering. Finally, the combined Corporate IT and Security teams ensure the availability of secure, dependable, and stable internal infrastructure.Team and Role OverviewThe Tech Support Specialist must be able to communicate well with user groups who have varying technical abilities. Be patient and able to gather information, follow processes and procedures, and work with a global team to support our users. Quality is key with an ability to understand what users are really asking for and execute with the proper approvals or processes. Must have a desire to learn and do things right away. Ability to follow documentation and a willingness to contribute to a team to help move everyone forward.**Responsibilities**:Provide day to day end-user technical support for Calypso’s employeesUnderstanding of corporate networks, LAN/WAN infrastructure (Networking, wireless, VPN, security, etc)Responsible for day-to-day uses of various cloud technologies to support and provision/de-provision users (O365, Hosted VOIP, Box, etc)Responsible for end-user support and management as related to the corporate environment (Windows and Mac toolsets, etc)Work with team on special projects to improve and upgrade infrastructure - Windows 10 upgrades, corporate standards, inventory, documentation, clean-up, etcAbility to use ticketing systems (Jira) to track and manage End User requests.Ability to track user hardware/laptop/software inventory.Ability to keep track of multiple tasks and follow up on users’ requests and support needs.Work with vendors to troubleshoot end-user issues.Understanding of when to escalate or ask for proper authorization and approval for requests.Other duties as assigned by management.Skills And Requirements2+ years of experience as a Tech Support/Desktop Support role leveraging excellent communications and customer service skills to support an organizationOS knowledge - strong knowledge of Windows 7/8/10 and Mac OSX. Knowledge of Microsoft Windows Server 2008/2012r2, Linux: Red Hat/Centos, VMWare ESXi 5/6 all a plusHardware knowledge - strong knowledge in i386 laptop hardware mfg such as Lenovo and Apple MacBook hardware. Some knowledge in other corporate infrastructure such as basic server hardware, network switches, wireless infrastructure, corporate infrastructure, etcSecurity/Networking knowledge - Knowledge of networking technologies (IP, DNS, DHCP, VOIP, Video Conferencing, AV platforms, etc)System/Application knowledge - Knowledge/experience in Office365, SharePoint Online, Box, Active Directory, Exchange, PowerShell, Windows systems/Microsoft knowledge, Single Sign-On, Unified Communications, VMWare vCenter/vSphere or other virtualization capabilities, and other technologies as appropriate.More About Us**Our Office**:We’re located in a luxurious building Regus place at Napoles on the 7th floor. Located at Insurgentes Avenue, the locale offers a wide variety of facilities and services, as well as the best transportation system in the entire city. Exclusive restaurants and shops of the best brands are within a few minutes walk. Adenza has 2 offices all furnished and equipped, the floor has bathrooms, meeting rooms, a coffee area optimizing and facilitating the day-to-day of the business.**Why Apply**:Adenza’s mission to pioneer innovative technology offering efficient, accessible, and transparent, fully integrated solutions is only achievable due to our outstanding workforce. The fusion of deep technical knowledge with the element of human passion, understanding, and energy is what makes Adenza’s employees exceptional. At Adenza, we offer great opportunities to collaborate on challenging and relevant issues in financial services and technology. As we continue our exciting growth trajectory, we recognize how important investing in the best talent across the globe is. Are you self-driven, innovative, execution-focused, and customer-centric? If yes, we want to invest in you.Adenza is an equal opportunity employer (EOE). We are dedicated to building and supporting a culture of diverse perspectives and talents as well as inclusivity to support individual growth and superior business results.LI-YV1About AdenzaAdenza provides customers with end-to-end trading, treasury, risk management, and regulatory compliance platforms which can be delivered on-premise or on-cloud. We enable the world’s largest financial institutions to consolidate and streamline their operations with front-to-back solutions integrated with data management and report