Tech Support Specialist ‍ Uk Ticket Platform

hace 3 semanas

Ciudad de México Prometeo Talent A tiempo completo

**Introduction**Welcome to an **exciting opportunity at Prometeo Talent** We're pleased to introduce a role as a **Tech Support Specialist **with a dynamic company specializing in a ticketing platform tailored for performing arts and dance events in the United Kingdom. Join us in making a difference in the world of live entertainment.**The **Role**As a Tech Support Specialist, you'll play a pivotal role in ensuring the seamless operation of our ticketing platform. Your responsibilities will span from rolling out new features and integrations to providing top-notch customer support, especially during high-demand periods such as Christmas events and early preparations for the following year.**Responsibilities**:- **Rollout and Integration**: Lead the rollout of new features and integrations, ensuring a smooth transition for users.- **Refunds and Event Creation**:Handle refund requests and assist in creating events on the platform.- **CRM Expertise**: Utilize your previous experience with CRM systems, particularly HubSpot and Air Cool, and assist in managing customer data effectively.- **Payment Processing**: Manage payment processes, including interactions with Zero and Stripe platforms.**Requirements**:.- **Tech Support Experience**: Minimum of two years of experience in tech support and senior-level customer service.- **CRM Proficiency**: Proficiency in working with CRMs, especially HubSpot and Air Cool, is highly beneficial.- **Nice-to-Have**: Familiarity with integrations involving Mailchimp, QuickBooks, and other platforms is a plus.**Benefits**:- **Payment**: Enjoy a competitive monthly payment cycle via Stripe.- **Holidays**: Observe UK holidays and celebrate with the team.

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