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Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.- Job Description- The F5 Security Operations Center is the epicenter of dynamic security events; clients under siege daily, with new attacks and attack vectors evolving continuously. As a SOC Analyst, you will work collaboratively with seasoned engineers & analysts to keep our customers safe and stop attackers cold, around the clock.- As part of a Global SOC team, you will be responsible for managing cloud-based security systems on behalf of F5 clients, providing real time protection, detection, mitigation and resolution of security events. The SOC WAF Analyst is a master of WAFs and, a skilled security defender.- **This opportunity is located in Guadalajara, Mexico_- When not unravelling security issues, you may spend time mentoring, developing tools and training to improve organization and troubleshooting processes and spread security knowledge throughout the business, or investigating new attacks and defenses.A contender for this role possesses a passion for information security, enjoys solving problems and sharing knowledge with others, excels under pressure, and is continuously looking for opportunities for personal and team improvement.- Attractions of the JobThe F5 Security Operations Center is a critical component of the F5aaS (as a Service) Security Portfolio. Our security analysts defend a wide spectrum of companies from online fraud, DDoS (Distributed Denial of Service), Application layer, and other security threats.- You will work side-by-side with some of the finest security analysts in the world, leveraging the best security products available, defending against attacks in real-time, analyzing industry trends, and innovating new protections against a variety of evolving threats and vulnerabilities.- As part of the F5 family you will join a diverse, global, employee oriented company- Responsibilities- Take proactive and reactive steps to mitigate Layer 4-7 security threats against F5 clients- Provide proactive and real-time guidance to customers on network configuration, security protocols, and defensive security response- Document activities taken in incident management systems, knowledge base, or ticketing systems, as required- Establish yourself as a trusted security advisor internally and externally- Assist F5 clients with onboarding and provisioning- Engage and support cross-functional teams- Investigate new attacks and vulnerabilities- Appropriately manage time and customer issues based on issue severity and business needs- Collaborate with Product Management and Development on requirements and product release activities- Identify, define, and implement process and procedure improvements- Ensures documented processes and procedures are relevant and up to date- Minimum Qualifications- 2+ years’ experience in the Information Security field or equivalent- Ability to excel in a dynamic, challenging, security oriented operations environment- Undaunted by, and quickly capable of, coming up to speed on new and developing technologies- Must be able to communicate technical and operational details fluently in English (written and oral)- Excellent customer service skills- Robust troubleshooting and problem-solving ability including, analytical thinking and a strong attention to detail- Desired:- Must be able to relay technical information to customers with different levels of technical competence- Experience supporting corporate customers in production environments, working with relevant technologies- Experience working with Customer Support and Service Management portals, including provisioning, reporting, and configuration- Skilled understanding of HTTP- Fundamental Linux skills- Ability to perform log file analysis- Knowledge of Layer 7 DDoS attack mitigation- Comfortable working with moderate supervision- Ability to develop creative, efficient solutions to complex problems- Ability to define, configure, and manage (in real-time, on production networks) security policies encouraging RFC compliance, signature based protection, and defending against bots, SQL injection, cross-site scripting, web scraping, CSRF, brute force, cookie manipulation, parameter tampering, and other emerging Layer 4-7 attacks/vulnerabilities- Preferred Qualifications- Prior SOC or NOC experience- Background in Security Incident Response- Information Security/Computer Science degree, or equivalent experience- Familiarity with a programming or scripting language- F5 ASM Specialist certification- Fluency in additional languages- Experience with F5 hardware and software (Big-IP, TMOS, iRules, iApps, iControl, etc.)- Physical Demands and Work Environment- Duties are performed in an Operations Center environment while sitting at a desk or computer table- Duties req
