IT End User Support Analyst Ii
hace 3 semanas
**About Conduent**:Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.**Requirements**:- Demonstrate English proficiency, both verbally and written.- Possess customer service experience.- 2+ years of IT experience providing End User support.- Demonstrate basic Active Directory knowledge.- Able to multitask and troubleshoot technical issues over the phone.- Possess knowledge of MacOS- Possess Knowledge of JAMF**Responsibilities**2. Troubleshooting and Issue Resolution: Identify, diagnose, and resolve basic technical issues reported by end-users, following standard operating procedures, and known solutions. This may include problems related to hardware, software, network connectivity, or system configurations.3. Documentation and Knowledge Base: Maintain accurate records of each reported issue and its resolution in the ticketing system. Update the knowledge base with new solutions, troubleshooting steps, and frequently asked questions to facilitate self-service options for end-users.4. Escalation and Collaboration: Collaborate with Tier 2 support team when issues require advanced technical expertise or further investigation.5. Customer Service and Communication: Provide courteous, professional, and timely communication to end-users, ensuring a positive customer experience. Clearly explain technical concepts and steps in non-technical terms, offering guidance and reassurance.6. Account and Access Management: Assist end-users with basic account-related tasks such as password resets, account creations, access provisioning, and permissions management, following established security protocols.**_**Closing**:Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.- At Conduent, _- we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible._
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IT Support Analyst
hace 2 días
Hermosillo, México Intugo A tiempo completo**Description****DESCRIPTION**The IT Support Analyst’s role is to elevate end-user support services and guide theIT Support Analyst(s) in maintaining and improving the users’ productivity whileproviding the customers with a good experience when they request assistance. Thisincludes leading the team in analyzing and resolving end-user hardware and...
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It Support Analyst
hace 4 semanas
Hermosillo, México Intugo A tiempo completo**Description****DESCRIPTION**The IT Support Analyst's role is to elevate end-user support services and guide theIT Support Analyst(s) in maintaining and improving the users' productivity whileproviding the customers with a good experience when they request assistance.Thisincludes leading the team in analyzing and resolving end-user hardware and software...
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IT End User Support Analyst Ii
hace 12 horas
Hermosillo, México Conduent de Mexico S.A. de C.V. A tiempo completoThrough our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...
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IT End User Support Analyst Ii
hace 3 semanas
Hermosillo, México Conduent de Mexico S.A. de C.V. A tiempo completoThrough our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...
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IT End User Support Analyst Ii
hace 2 días
Hermosillo, México Conduent A tiempo completoAbout Conduent:Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.You have an opportunity to personally thrive, make a difference and be part of a culture where...
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IT End User Support Analyst Ii
hace 1 semana
Hermosillo, México Conduent A tiempo completoAbout Conduent: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where...
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It End User Support Analyst Ii
hace 4 semanas
Hermosillo, México Conduent A tiempo completoAbout Conduent:Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.You have an opportunity to personally thrive, make a difference and be part of a culture where...
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End-user Computing Support Technician
hace 2 días
Hermosillo, México Support Services Group A tiempo completo**JOB TITLE**: EUC Tier 1 Support Technician **DEPARTMENT**: End User Computing **REPORTS TO**: Senior Manager of EUC **Job Location**: Hermosillo, Sonora, Mexico. (On Site) **JOB SUMMARY**: **ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other assignments, projects, and duties may be required**: - User account management - Troubleshoots...
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End-User Computing Support Technician
hace 2 días
Hermosillo, Sonora, México Support Services Group A tiempo completoJOB TITLE: EUC Tier 1 Support Technician DEPARTMENT: End User ComputingREPORTS TO: Senior Manager of EUCJob Location: Hermosillo, Sonora, Mexico. (On Site)JOB SUMMARY:This role is responsible for taking initial technical support calls, email, or ticket inquiries and troubleshooting and managing relatively simple hardware, software or network problems,...
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End-User Computing Support Technician
hace 13 horas
Hermosillo, Sonora, México Support Services Group A tiempo completoJOB TITLE: EUC Tier 1 Support TechnicianDEPARTMENT: End User ComputingREPORTS TO: Senior Manager of EUCJob Location: Hermosillo, Sonora, Mexico. (On Site)JOB SUMMARY:This role is responsible for taking initial technical support calls, email, or ticket inquiries and troubleshooting and managing relatively simple hardware, software or network problems,...
