IT End User Support Analyst Ii
hace 3 días
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.**Mandatory Requirements**- Fluent English (Speaking & Writing) - Ability to communicate clearly with end-users and document escalations effectively.- Customer Service Experience (preferred) - Prior experience in a support or service-oriented role is highly desired.- 2+ Years of IT Support Experience - Providing end-user support in a helpdesk or IT service desk environment.- Strong Communication Skills - Able to explain technical issues in simple terms, both verbally and in writing.- Troubleshooting & Multitasking - Ability to diagnose and resolve common technical issues while handling multiple tasks.- Ticketing System Experience - Familiarity with logging and tracking incidents in an ITSM tool.- Willing to rotate schedules monthly - To cover different shifts as required by operational needs.**Technical Skills (preferred)**- ServiceNow (or similar ITSM tools) - Experience handling tickets and basic incident management.- Basic Networking Troubleshooting - Understanding of connectivity issues (Wi-Fi, VPN, DNS, DHCP, etc.).- Active Directory (Basic) - Ability to reset passwords and manage user accounts.**Soft Skills & Work Ethic**- Problem-Solving Attitude - Takes initiative to find solutions and escalate when necessary.- Attention to Detail - Ensures accurate documentation and follows up on cases.- Team Player - Works well with peers and escalates appropriately to T2 when needed.- Willingness to Learn - Open to training and developing technical skills to grow within the role.Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.- At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent._
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IT Support Analyst
hace 4 días
Hermosillo, México Intugo A tiempo completo**Description****DESCRIPTION**The IT Support Analyst’s role is to elevate end-user support services and guide theIT Support Analyst(s) in maintaining and improving the users’ productivity whileproviding the customers with a good experience when they request assistance. Thisincludes leading the team in analyzing and resolving end-user hardware and...
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IT End User Support Analyst Ii
hace 3 semanas
Hermosillo, México CONDUENT A tiempo completo**About Conduent**:Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where...
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IT End User Support Analyst Ii
hace 4 semanas
Hermosillo, México Conduent de Mexico S.A. de C.V. A tiempo completoThrough our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...
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IT End User Support Analyst Ii
hace 4 días
Hermosillo, México Conduent A tiempo completoAbout Conduent:Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.You have an opportunity to personally thrive, make a difference and be part of a culture where...
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IT End User Support Analyst Ii
hace 1 semana
Hermosillo, México Conduent A tiempo completoAbout Conduent: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where...
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End-user Computing Support Technician
hace 4 días
Hermosillo, México Support Services Group A tiempo completo**JOB TITLE**: EUC Tier 1 Support Technician **DEPARTMENT**: End User Computing **REPORTS TO**: Senior Manager of EUC **Job Location**: Hermosillo, Sonora, Mexico. (On Site) **JOB SUMMARY**: **ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other assignments, projects, and duties may be required**: - User account management - Troubleshoots...
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End-User Computing Support Technician
hace 4 días
Hermosillo, Sonora, México Support Services Group A tiempo completoJOB TITLE: EUC Tier 1 Support Technician DEPARTMENT: End User ComputingREPORTS TO: Senior Manager of EUCJob Location: Hermosillo, Sonora, Mexico. (On Site)JOB SUMMARY:This role is responsible for taking initial technical support calls, email, or ticket inquiries and troubleshooting and managing relatively simple hardware, software or network problems,...
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End-User Computing Support Technician
hace 3 días
Hermosillo, Sonora, México Support Services Group A tiempo completoJOB TITLE: EUC Tier 1 Support TechnicianDEPARTMENT: End User ComputingREPORTS TO: Senior Manager of EUCJob Location: Hermosillo, Sonora, Mexico. (On Site)JOB SUMMARY:This role is responsible for taking initial technical support calls, email, or ticket inquiries and troubleshooting and managing relatively simple hardware, software or network problems,...
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IT End User Support Analyst Ii
hace 4 días
Hermosillo, México Conduent A tiempo completoSobre Conduent:Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.You have an opportunity to personally thrive, make a difference and be part of a culture where...
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IT End User Support Analyst Ii
hace 19 horas
Hermosillo, México Conduent A tiempo completoSobre Conduent:Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.You have an opportunity to personally thrive, make a difference and be part of a culture where...
