IT End User Support Analyst Ii
hace 4 semanas
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.**Mandatory Requirements**- Fluent English (Speaking & Writing) - Ability to communicate clearly with end-users and document escalations effectively.- Customer Service Experience (preferred) - Prior experience in a support or service-oriented role is highly desired.- 2+ Years of IT Support Experience - Providing end-user support in a helpdesk or IT service desk environment.- Strong Communication Skills - Able to explain technical issues in simple terms, both verbally and in writing.- Troubleshooting & Multitasking - Ability to diagnose and resolve common technical issues while handling multiple tasks.- Ticketing System Experience - Familiarity with logging and tracking incidents in an ITSM tool.- Willing to rotate schedules monthly - To cover different shifts as required by operational needs.**Technical Skills (preferred)**- ServiceNow (or similar ITSM tools) - Experience handling tickets and basic incident management.- Basic Networking Troubleshooting - Understanding of connectivity issues (Wi-Fi, VPN, DNS, DHCP, etc.).- Active Directory (Basic) - Ability to reset passwords and manage user accounts.**Soft Skills & Work Ethic**- Problem-Solving Attitude - Takes initiative to find solutions and escalate when necessary.- Attention to Detail - Ensures accurate documentation and follows up on cases.- Team Player - Works well with peers and escalates appropriately to T2 when needed.- Willingness to Learn - Open to training and developing technical skills to grow within the role.Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.- At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent._
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IT End User Support Analyst Ii
hace 3 semanas
Hermosillo, México Conduent de Mexico S.A. de C.V. A tiempo completo**Requirements**:- Demonstrate English proficiency, both verbally and written.- Possess customer service experience.- 2+ years of IT experience providing End User support.- Demonstrate basic Active Directory knowledge.- Able to multitask and troubleshoot technical issues over the phone.- Possess knowledge of MacOS- Possess Knowledge of...
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End-User Computing Support Technician
hace 2 semanas
Hermosillo, Sonora, México Support Services Group A tiempo completoJOB TITLE: EUC Tier 1 Support Technician DEPARTMENT: End User ComputingREPORTS TO: Senior Manager of EUCJob Location: Hermosillo, Sonora, Mexico. (On Site)JOB SUMMARY:This role is responsible for taking initial technical support calls, email, or ticket inquiries and troubleshooting and managing relatively simple hardware, software or network problems,...
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IT End User Support Analyst Ii
hace 4 semanas
Hermosillo, México Conduent A tiempo completoSobre Conduent:Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.You have an opportunity to personally thrive, make a difference and be part of a culture where...
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IT End User Support Analyst Ii
hace 1 semana
Hermosillo, México Conduent de Mexico S.A. de C.V. A tiempo completoA través de nuestros asociados, Conduent ofrece servicios y soluciones de misión crítica a empresas de Fortune 100 y más de 500 gobiernos, creando resultados excepcionales para nuestros clientes y los millones de personas que cuentan con ellos. Tienes la oportunidad de prosperar personalmente, marcar la diferencia y ser parte de una cultura donde la...
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IT Support Engineer I
hace 3 semanas
Hermosillo, México Grupo Estrategia A tiempo completoIT Support Engineer IAre you passionate about helping people solve IT problems? Love being a part of an exciting and innovative environment? Join us today! We’re looking for people who strive to “Work Hard. Have Fun. Make History.”Responsibilities Include- Provide comprehensive technical support to coworkers.- Research, resolve, and respond to...
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Logistics IT Analyst
hace 3 semanas
Hermosillo, México TE Connectivity A tiempo completoJob OverviewIT Logistics Execution analyst, responsible for implementing, maintaining and consulting on LE topics (ie: Inventory, Receiving, Labeling, Shipping, Transportation). The analyst will be given an on-boarding program of functional and technical training, but “on the job” learning is required. A mentor is assigned to facilitate the on-boarding...
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Senior IT Operations Analyst
hace 4 semanas
Hermosillo, México Conduent de Mexico S.A. de C.V. A tiempo completoThrough our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...
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IT Operations Analyst I: Data
hace 3 semanas
Hermosillo, México TE Connectivity A tiempo completoA prominent technology firm in Hermosillo, Sonora is looking for an IT Operations Analyst. The role includes support for hardware installation, monitoring schedules, and troubleshooting IT issues for employees. Candidates must possess a Bachelor's degree and excellent skills in Microsoft Office. Knowledge of programming languages and systems like SAP or MES...
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Ecommerce IT Help Desk Leader Mérida Bilingüe
hace 3 semanas
Hermosillo, México Reclutamiento IT A tiempo completoSomos una empresa con más de 100 años en el mercado colaboramos con grandes ligas como NBA; NFL; MLS entre otras, nos distingue la calidad en el servicio, uso innovador de tecnología y un excelente ambiente de trabajo, buscamos en México Coordinador Especialista de TI Bilingüe con experiência Soporte Ecommerce a usuario final en cualquier plataforma...
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Junior SAP Application Analyst
hace 1 semana
Hermosillo, México ZOBELE Holding A tiempo completoOur team in **Hermosillo (Mexico)**, is currently looking for a: **JUNIOR SAP APPLICATION ANALYST - OPERATIONS** Involved in the ICT Function and reporting to the SAP Coordinator, our Junior SAP Application Analyst must act as business partner in supporting Process Owners, Key Users and End Users. **Responsibilities**: - Understand PO, KU, EU needs and...
