Customer Success Manager

Customer Success Manager - Salesforce Core Apply now to shape the future of customer success and AI with Salesforce. About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Role Description The Customer Success team within Signature Success is looking for a driven and customer‑focused Customer Success Manager (CSM) to serve as a primary contact point for Salesforce’s largest and highest‑profile customers. You will partner with a small number of assigned accounts, maintain a continual focus on the customer’s business goals to improve their overall technical and operational health and realize the maximum value out of their Salesforce investment. The CSM stays aware of key events, needs, potential risks, and value drivers, acting as a trusted advisor and technical interface to ensure customers succeed. Your Impact Serve as the single point of customer accountability responsible for orchestrating all Signature deliverables, experience, renewal, and expansion. Cultivate and maintain stakeholder relationships with the customer’s IT and business executive leadership, sponsors, and decision‑makers. Help customers achieve business goals by coordinating the Signature Success catalog of services, providing proactive Salesforce feature guidance, advising on new release features, and identifying challenges and risks. Communicate the value of Signature Success and ensure all collaborators understand it so customers continue to renew. Advocate for customers during triage and resolution of high‑severity cases. Conduct quarterly reviews, identify trends, and provide tailored release recommendations for stability and performance. Build strong multidisciplinary relationships with Sales, Engineering, and Product Management to drive success and revenue opportunities. Be occasionally available for after‑hour or weekend coverage as needed. Anticipate and adapt to role changes per evolving Salesforce needs. Minimum Skills 5+ years of experience in Technical Customer Success, SaaS platform use, technology consulting, solutions architecture, or related fields. Exceptional English communication and presentation skills; ability to influence at executive and C‑level. Strong analytical skills to translate technical concepts into business terms and map requirements to features. Clear explanation of complex technical concepts in business‑friendly language and effective internal communication. Knowledge of software development processes and design methodologies. Experience leading cross‑functional teams to resolve customer needs or projects. Preferred Requirements +2 years in the Salesforce Ecosystem. Salesforce product certifications are a plus (Administrator, Advanced Administrator, Platform App Builder, Service Cloud Consultant, Sales Cloud Consultant). Deep knowledge of Salesforce products, features, capabilities, best use, and deployment. Degree or equivalent experience; evaluation based on role‑necessary behaviors and experience. Work Location Will work from the local Salesforce office 3 to 4 days a week. Accommodations If you require assistance due to a disability, submit a request via the Accommodations Request Form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. #J-18808-Ljbffr