Field Technician-4

Field Technician-4Overview of Position:The Field Technician is responsible for installation, operation and maintenance of VSAT, marine and other communications related equipment at offshore-, onshore- and in other remote locations. Through strategic direction and accountability, this position will perform and implement Speedcast Field Services initiatives related to Field Services Operations to ensure contracted services are delivered to meet customer’s satisfaction, whilst optimizing the potential to maximize the margin.What you will do:- Carry out or assist in surveys, installations, commissioning and operation of Communication Systems in line with scope of work- Travel to any location as directed by taking into account HSE issues regarding travel abroad- Keep local client representatives updated on ongoing work, projects, operations etc.- Participate in the established KPI process, including bi-yearly reviews, agreement of business, team and individual objectives, and an updated personal development and training plan- Work in compliance with required QHSE policies and procedures- Attendance and completion of HES training as well as other company provided training- Report any accident, incident or occurrence deemed dangerous or hazardous through the channels provided by the Company’s Management Systems- Actively participate in the development of the Company’s QHSE culture and Management Systems by way of suggesting improvements, ideas or additions- Perform assignments as directed by Customer Service Centre or Operation engineers- Recognize situations requiring a service call escalation- Provides timely, accurate and unambiguous updates to the ticketing system- Effective 'debrief' and reporting of service calls after closing/ending these- Follow appropriate procedures, either internal or by the client as needed to resolve the issue- Communicate issue and problem resolution notes with Field Technician Coordinator, Operations Engineers and Customer Service Centre- Work within established guidelines and procedures- Maintain work areas in a clean and organized manner.- Perform any other duties assigned by your manager- Updates job knowledge by participating in educational opportunities- Explore opportunities to add value to the existing job or future jobs by the clients and sites visitedWhat we need from you:- University degree in Computer Science or Network/Telecommunications or 2 years of equivalent experience- Or sound technical knowledge of Electro-Mechanical systems, or a degree equivalent Electronic/Electrical Engineering qualification- A good understanding of HES issues for offshore work and work in remote locations- Good troubleshooting skills, and ability to work with complex problems- Well organized, and the ability to prioritize under pressure- Good written and verbal communications skills required in English- Good interpersonal skills; with the ability to work as part of a team.Location: Monterrey, Nuevo LeonWorking at Speedcast:At Speedcast, we want people that like adventure. Who are motivated by work that takes uncommon ingenuity and thinking outside the box. Who relish the idea of working in an industry undergoing massive transformation. If you want to be part of a global team responsible for connecting the world, then you’re in the right place.We're always pushing forward, never standing still. When people rely on you and your team to stay connected, it brings everyone closer together. We’re united by the adrenaline of high-stakes projects and our love of getting the job done right. You will experiment, learn and grow here, right alongside us, every single day.Find great opportunities to make an impact. We have a "one team, one dream" mentality. We work together to make great things happen. Working at Speedcast isn't just a job, it's a career that you can take to new levels.Top reasons why people love working at Speedcast:- Our global presence - you get to work with clients and colleagues all over the world, in every continent- Talented teammates - your co-workers are the best and brightest in the industry- Industry leadership - be part of the latest advancements shaping the future of communications- Ability to develop skills - work across departments to gain new skills and valuable experience- Choose your environment - we have an environment to fit your temperament. Choose between a traditional desk job or work in the field.- Grow your career - Guide your career in the direction you want. Gain new titles and responsibilities through our internal promotion system.- Work on diverse projects - every day is different with our customers from a range of industries around the worldSpeedcast is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status, and other protected characteristics. The US EEO is the Law pos