Banamex/ Supervisor Analista de Concilicaciones Bancarias Tarjetas de Crédito/ Ops Sup Sr Supervisor

The Ops Sup Sr. Supervisor is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.**Responsibilities**:- Lead and mentor a small Operation Support team (typically up to 10) through delegating daily tasks and responsibilities as well as recommending new work procedures to help streamline operations- Conduct training, monitor quality and quantity of team work and provide feedback on performance, including making recommendations on pay increases, promotions, terminations, etc.- Analyze Operations information and make evaluative judgements to solve problems- Responsible for Identifying and resolving routine problems and operational issues with broader departmental impact within established procedures- Identify hiring needs to ensure adequate staffing- Serve as a backup for manager, as needed- Has the ability to operate with a limited level of direct supervision.- Can exercise independence of judgement and autonomy.- Acts as SME to senior stakeholders and /or other team members.- Ability to manage teams.- Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.Qualifications:- 2-5 years of related business experience including at least one-year supervisory experience- Proficient in Microsoft Office- Proactive leadership and motivational skills- Proven organization and time management skills- Demonstrated problem-solving and decision-making skills- Consistently demonstrates clear and concise written and verbal communication skills**Education**:- Bachelor’s degree/University degree or equivalent experienceThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.**Funciones**- Monitoreo de proceso de conciliacion contables para proceso de productos de tarjetas de crédito y captación.- Dar seguimieto puntual a procesos de conciliacion contables, vistos buenos y en caso de identificar desviaciones, generar los incidentes y los escalamientos correspondientes.- Detección de posibles desviaciones en el proceso- Generacion de Pólizas Contables- Seguimiento a reportes de cartera vencida- Seguimiento a proceso de tarjetas castigas por pagos atrasados- Supervisar el proceso de Analista de conciliaciones contables- Extraccion de base de datos en sistema SAS- Extracccion de datos en sistema de datos de tarjetas del cliente- Revisión de códigos de compras realizadas con tarjetas- Coumunicación con área de gerencia de producto/ área de riesgo**Requisitos**- Licenciatura o equivalente- Conocimiento en procesos contables- Manejo de herramientas OFFICE Avanznado- Habilidades de comunicación- Conocimiento en herramietas de bases de datos (SQL ASSISTANT, SAS, MONARCH)- Comunicación efectiva con equipos externos e internos- Disponibilidad para aprender nuevos procesos- Conocimiento contable y experiência en conciliaciones bancarias.- Manejo de herramientas internas "FULL SUITE"- Conocimientos de funcionalidades de sistemas de Creditos ECS- Conocimiento en SQL**Horarios**L-V 9 am a 7 pm, con disponibilidad de trabajar sabados y domingos ocasionalmente cuando sea requeria- Job Family Group:Operations - Core- **Job Family**:Operations Support- Time Type:Full time- Most Relevant SkillsPlease see the requirements listed above.- Other Relevant SkillsFor complementary skills, please see above and/or contact the recruiter.View Citi’s EEO Policy Statement and the Know Your Rights poster.