Tech Support
hace 3 semanas
Tech Support tasks:- Resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support- For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals.If you’re naturally a helper, enjoy assisting people with computer issues and are able to explain technical details simply, we’d like to meet you. You will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.**Responsibilities**- Research and identify solutions to satellite internet access.- Diagnose and troubleshoot technical issues, including account setup and network configuration- Ask customers targeted questions to quickly understand the root of the problem- Track computer system issues through to resolution, within agreed time limits- Properly escalate unresolved issues to appropriate internal teams tech support levels.- Provide prompt and accurate feedback to customers- Refer to internal database or external resources to provide accurate tech solutions- Ensure all issues are properly logged- Prioritize and manage several open issues at one time- Follow up with clients to ensure their internet access are fully functional after troubleshooting- Prepare accurate and timely reports- Document technical knowledge in the form of notes and manuals- Maintain jovial relationships with clients**Salary & Benefits**:- $18,000 Base salary- $3,000 Performance bonus- 48 hrs for week- 2 days off- Food coupons- Life medical insurance- Permanent placement position / Direct hire**Salary**: Up to $21,000.00 per monthAbility to commute/relocate:- Monterrey, N. L.: Reliably commute or planning to relocate before starting work (required)**Experience**:- Technical Support: 1 year (preferred)**Language**:- English (required)Shift availability:- Day Shift (preferred)- Night Shift (preferred)- Overnight Shift (preferred)
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Tech Support Agent
hace 1 semana
Monterrey, México HQ_Call Center A tiempo completo**Descripción empresa**: Somos una empresa 100% mexicana con más de 25 años de experiência en conectar el talento con las empresas. **Misión del cargo**: Technical Support for restaurant's managers regarding to Toast software. **Funciones del cargo**: Tech Support regarding to restaurants point of sale and management software. **Requisitos**: Tech...
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Tech Support Manager
hace 5 horas
Monterrey, Nuevo León, México ERM Advanced Telematics A tiempo completoWe're Hiring: Tech Support Manager – Based in MexicoERM Advanced Telematics, a global leader in vehicle tracking, fleet management, and IoT-based safety solutions, is expanding its international team and looking for a Tech Support Manager to join our LATAM team.Location: MonterreyLanguages: Spanish & EnglishExperience: Ideal for professionals with...
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Representante de Tech Support y Ventas con o Sin
hace 2 semanas
Monterrey, México Human Q. A tiempo completoEstamos en búsqueda de agentes telefónicos Bilingues, para campaña con llamadas inbound, enfocado a tech support y parte de sales, se capacitará para dar tech support**Requisitos**:- 6 meses de experiência en ventas (deseable)- Ingles B2 en adelante- Preparatoria terminada o trunca- Residir en Mty**Ofrecemos**:- 12,500 mensuales- 2 días de descanso...
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Associate - Tech Support
hace 3 semanas
Monterrey, México Sutherland A tiempo completoSutherland is seeking a motivated and passionate person to join us as a Billing and Tech Support Consultant. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!Our workforce has thrived in an environment of...
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Tech Support Agent Restaurants Software
hace 2 semanas
Monterrey, México HQ_Call Center A tiempo completo**Descripción de la Empresa**:Somos una empresa 100% mexicana con más de 25 años de experiência en conectar el talento con las empresas.**Misión del cargo**:Tech Support**Descripción Funciones del Cargo**:Tech Support regarding to restaurants point of sale and management software.**Requisitos**:Tech SupportAdvanced English Skills (B2)High School...
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Representante Bilingue de Tech Support
hace 3 semanas
Monterrey, México HQ_Call Center A tiempo completo**Descripción de la Empresa**:Somos una empresa 100% mexicana con 25 años siendo el puente que conecta a las empresas con el talento que necesitan. Somos expertos en soluciones de recursos humanos, y lo demostramos a través de las más de 300 mil vacantes reclutadas para más de 800 empresas nacionales e internacionales de diversas industrias.**Misión...
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Bilingual Tech Support Agent
hace 2 semanas
Monterrey, México Hexaware Technologies A tiempo completo**TECH SUPPORT ON SITE ¨HEXAWARE¨****MONTERREY, NUEVO LEÓN.****Funciones**: Recibir llamadas de clientes de uno de los antivirus más importantes del mundo para solucionar temas de sus paquetes o soporte en instalación de los mismos.**OFRECEMOS**:- Base Salary $15,000 MXN before taxes- Nightshif bonus $1,500 MXN- Hiring bonus $100 USD- Food Vouchers...
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Bilingual Tech Support Agent
hace 3 semanas
Monterrey, México Hexaware Technologies A tiempo completo**Monterrey, N.L. site~****Looking for a Job before the year ends?**Join us!! We start on **December 16th!!**Customer Service and Upsales!Bilingual agents for tech support, customer service and upsales for an antivirus service in USA~**Benefits**:- Law and above law benefits- Night bonus- Performance bonus and comissions- Hiring bonus- 2 days...
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Bilingual Tech Support Agent
hace 3 días
Monterrey, México Hexaware Technologies A tiempo completo**Monterrey, N.L. site~** **Join us!! We start on February 13th/2025!!** We are looking for top tech agents that have the facility to help and offer upgrades to our customers. Our Cyber security Campaign offers extra money for up sale that is made. If your goal is Money, then we are looking for you. **All our calls are 100% Inbound!!** **Bilingual agents...
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Agente Bilingüe para Tech Support
hace 3 semanas
Monterrey, México HQ_Call Center A tiempo completo**Descripción de la Empresa**:Somos una empresa 100% mexicana con más de 25 años de experiência en conectar el talento con las empresas.**Misión del cargo**:Tech support**Descripción Funciones del Cargo**:Brindar soporte técnico a plataforma de software para restaurantes**Requisitos**:Ingles avanzadoExperiência en soporte técnicoPreparatoria...
