Customer Success Associate
hace 4 semanas
**Responsibilities**:- Own overall relationship with clients, including managing on-boarding, implementation, training, increasing adoption, and high levels of customer satisfaction- Establish a trusted and strategic advisor relationship to help drive the continued value of our product- Maintain and develop customer success strategies and best practices, as well as customer support content with the help of the creative team- Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings- Maintain existing customer success metrics and data- Serve as day-to-day contact for assigned accounts, identify areas of opportunity, highlight best practices, and document them- Review the customer journey, identifying how it's supported, taking a consultative approach in helping clients overcome issues and achieve goals- Facilitate interaction and workflow between project team members to ensure timely deliverables- Collaborate, problem-solve, and/or strategize upcoming client meetings with team members- Work with the sales and marketing team to develop case studies**Requirements**:- Exceptional written and verbal communication skills.- Someone who is ready to take initiatives and is self-driven- Someone who is detail oriented.**Timings**:9 AM CST - 6 PM CST**How we work ?**- Microsoft Teams is our go to tool for daily communication- We conduct daily standups and team meetings over Teams- We encourage open discussion and debate, and place tremendous value on ownership and founder mindset.- We value: design + amazing UI/UX, documentation, To-Do lists and Data based decision.- We're distributed but not alone We might be working around the world but we believe in the value in getting to know each other outside of working hours- We get together for a bi-weekly townhall and frequent destressing session with a certified healer**Perks and Benefits**:- 100% remote workplace model- Health Insurance- Top performers eligible for attractive equity options- Mental Health Consultations.- Company sponsored upskilling courses- Growth Hours: 40 hours every year- The chance to give back with 40 hours for community causes- Fun company retreats twice a year- Access to a Financial Advisor**Salary**: $8,000.00 - $12,000.00 per monthAbility to commute/relocate:- Reynosa, Tamps.: Reliably commute or planning to relocate before starting work (required)
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Customer Success Associate
hace 6 días
Mexico City; Puebla; Tijuana; Guadalajara; Ciudad Nezahualcóyotl, Mexico Flamingo A tiempo completoFlamingo is a Resident Retention Platform. We help large apartment companies quickly boost their resident retention with an all-in-one platform. You can learn more about us here: Flamingo's platform has 2 parts:2-Sided Marketplace: Flamingo recruited a network of thousands of event hosts (e.g. caterers). Property managers can create an account and quickly...
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Client Success Associate
hace 24 horas
Guadalajara, México VIPRE Security Group A tiempo completoThe Client Success Associate participates in a team-selling environment and will work with Client Success Managers to guide our clients and partners through the subscription lifecycle from purchase to renewal. The Client Success Associate will assist our clients and partners with sales support, quote management, and order management, among other duties. The...
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Customer Success Associate
hace 1 día
Guadalajara, México Wobot.ai A tiempo completo**Responsibilities**: - Own overall relationship with clients, including managing on-boarding, implementation, training, increasing adoption, and high levels of customer satisfaction - Establish a trusted and strategic advisor relationship to help drive the continued value of our product - Maintain and develop customer success strategies and best practices,...
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Customer Care Associate
hace 3 semanas
Guadalajara, México OMRON A tiempo completo**Customer care associate**In OmronGuadalajara we are looking for our customer service representative.The responsibilities of this position includea broad range of customer service activities to support our Direct Customer and Channel Partner sales efforts**.****Responsibilities**:- Effectively resolve CSC case inquiries from beginning to closure in a...
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Customer Success Administrator
hace 1 día
Guadalajara, México f5 A tiempo completoEverything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive. Customer Success is integral to our long-term success as a company. Our team of Customer Success Managers (CSMs) are trusted advisors,...
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Customer Success Administrator
hace 4 semanas
Guadalajara, México f5 A tiempo completoEverything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.Customer Success is integral to our long-term success as a company. Our team of Customer Success Managers (CSMs) are trusted advisors, guiding...
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Customer Success Manager
hace 3 semanas
Guadalajara, México BringIT A tiempo completoWelcome to Bring IT, where opportunities abound for talented individuals like you!Join Our Growing Team!Fast-paced global professionalsEmbracing digital transformationRecognized for excellence in customer success Expanding reach across North AmericaJoin us and redefine success together! ✨Are you ready to make a meaningful impact? Step into the role of...
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Customer Success Manager
hace 1 día
Guadalajara, México f5 A tiempo completoEverything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.Customer Success is integral to our long-term success as a company. Our team of Customer Success Managers (CSMs) are trusted advisors, guiding...
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Associate Customer Success Manager
hace 2 semanas
Guadalajara, México BigCommerce A tiempo completo**BigCommerce's** mission is to help merchants sell more at every stage of growth, from small startups, to mid-market businesses to large enterprises. We focus on being the best ecommerce platform so our customers can focus on what matters most: growing their businesses. We are equally passionate about growing our employee's careers and providing them an...
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Associate Customer Success Manager
hace 2 semanas
Guadalajara, México BigCommerce A tiempo completo**BigCommerce's** mission is to help merchants sell more at every stage of growth, from small startups, to mid-market businesses to large enterprises. We focus on being the best ecommerce platform so our customers can focus on what matters most: growing their businesses.We are equally passionate about growing our employee's careers and providing them an...
