Client Insights Specialist

hace 3 semanas

Ciudad de México IQVIA A tiempo completo

Serves as the primary support liaison between the client and IQVIA for part of a large or mid-sized market or an assigned group. As an expert, maintains post-sale contact with clients, ensuring they obtain maximum value from products and services to facilitate a positive and productive long-term relationship.**Essential Functions**:- Ensures fulfillment of contract specifications or possibly ad-hoc requests of the customers to build client satisfaction.- Builds, establishes, and maintains effective business relationships with clients to proactively support their needs as their day-to-day contact.- Partners with clients to derive optimum value from IQVIA products and services by explaining and expanding the usage of current IQVIA deliverables and identifying revenue opportunities within existing clients.- Monitors performance against existing service agreements and ensures client’s obligations are met.- Researches, analyzes, and responds to client inquiries that may be very complex and non-routine.- Conducts product/services and process training for clients and other employees.- Conducts service meetings at client sites. May partner with the account manager to identify client business issues and provide solutions.- Performs detailed analyses and provides strategic recommendations to clients based on insights derived from IQVIA products and services.- May represent IQVIA on external client projects.**Required Qualifications**:- Bachelor's Degree preferred.- 3-5 years of related work experience required.- Ability to use advanced Excel to analyze large data sets, make recommendations and create business presentations.- Advanced English**Preferred Qualifications**:- Experience as an IQVIA Client Service Representative preferred.- Expert knowledge of IQVIA products required.- Consumer Health or Pharmaceutical experience preferred.

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