Salesforce Administrator

hace 1 día


Monterrey, México DataArt A tiempo completo

Responsibilities: Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks- Coordinate the evaluation, scope, and completion of new requests- Work with key stakeholders in the organization to establish suitable processes to support administrative, development, and change management activities- Work independently with members of the user community to define and document development requirements- Ability to work in conjunction with business stakeholders to define CRM requirements and bring those requirements to life in the system- Maintain and improve business-critical workflows across the commercial organization- Knowledge of both Salesforce Sales Cloud and Service Cloud- Ability to meet deadlines and prioritize simultaneous requests- Experience partnering with Go-T o-Market teams and working with them to solve their challenges- Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs- Proven ability to design and implement new processes and facilitate user adoption- Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity- Experience working with large data sets- Expertise with the Data Loader or equivalent data manipulation platform- Strong Microsoft Excel skills, ability to run VLOOKUPS and pivot tables- Prior experience with CPQ is a plus (Configure, Price, Quote)- Strong interpersonal & communication skills


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