Night Manager

hace 7 días

Cabo San Lucas, México Park Hyatt Los Cabos Hotel & Residences A tiempo completo

SummaryThe Night Manager is responsible for overseeing hotel operations during nighttime hours, ensuring guest satisfaction, safety, and smooth front office functions. This role includes handling late check-ins and check-outs, managing security and emergency procedures, supervising night staff, and resolving guest concerns efficiently. The Night Manager serves as the senior manager on duty and ensures that all hotel standards are maintained overnight.**Key Responsibilities**:**Guest Services & Front Office Management**- Supervise front desk operations, ensuring smooth check-ins, check-outs, and guest service delivery.- Address and resolve guest inquiries, complaints, and special requests promptly and professionally.- Oversee the handling of room assignments, reservations, and billing procedures.- Ensure accurate night audit processing, reviewing daily transactions and reports.**Security & Emergency Handling**- Monitor hotel security during night hours, ensuring the safety of guests and staff.- Handle emergency situations such as medical incidents, fire alarms, or guest disturbances following hotel protocols.- Conduct property rounds to ensure all areas are secure and operational.- Act as the main point of contact for local authorities when necessary.**Team Supervision & Leadership**- Supervise and support night staff, including front desk agents, housekeeping, and security personnel.- Conduct nightly briefings and ensure clear communication between departments.- Provide training and guidance to the night team to maintain high service standards.**Administrative & Financial Duties**- Oversee the completion of the night audit, verifying daily transactions and reconciling accounts.- Prepare financial and operational reports for management review.- Monitor room availability and coordinate with reservations to maximize occupancy.- Ensure compliance with hotel policies, brand standards, and financial procedures.**Qualifications**:- Diploma or degree in Hospitality Management or a related field preferred.- 3+ years of experience in front office or hotel operations, with at least 1 year in a leadership role within a luxury property- Strong knowledge of hotel systems, reservations, and night audit processes.- Excellent problem-solving, conflict resolution, and communication skills.- Ability to handle pressure and make quick decisions in emergency situations.- Proficiency in hotel management software and Microsoft Office.- Advanced English level

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