Assistant Vice President

If you're looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you'll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Assistant Vice President - Pricing Operations. Role Purpose Establishing a robust and comprehensive ongoing control and operating environment model for these processes, to ensure delivery of high-quality market data to consumers. Delivering analysis and expertise on Market Data, including high quality MI. Maximising usage and quality of in-scope market data. Main Activities Delivery of new control and governance standards for market data and ongoing maintenance of these. Assess, understand, and ensure effective touch points with parallel dependencies including FRTB, SA and IMA platforms, etc. Works seamlessly and collaboratively representing DaRR with businesses and functions in appropriate forums and ongoing communications. Encourages and champions the importance of a positive end customer experience, recognising the wider importance of Markets Operations, contributing to a controlled and efficient end-to‑end operational model. Deliver fair outcomes for our end users and ensure own conduct maintains the orderly and transparent operation of financial markets. Accountable for managing client escalations & issues for all Pricing Market Data clients across APAC / EMEA. Support the existing Market Data Management team & improve the existing framework to make it more robust. Enable an effective communication channel with clients across APAC / EMEA. Ensure client feedback is shared with the operations team, where appropriate and follow through to closure on any actions required. All client queries / issues / complaints are owned, and resolution is communicated with full details in a timely manner. Provide expert problem management support to difficult, high profile client issues and ensures root-cause analysis is conducted and a corrective action plan is followed through with lessons learnt. Provides support to new business opportunities. Takes an active role in liaising with relationship managers, clients and supports the transition and implementation of new business. Champions knowledge sharing and promotes the increased use of Shared Services capability. Requirements An experienced manager in a strong client focus environment and operational processes. Ability & experience to manage significant escalations and thrive under pressure. A positive self-starter with excellent verbal and written communication skills. Strong experience of establishing and maintaining excellent relationships with clients, management & colleagues to achieve shared goals. Evidence of making sound decisions in a complex operational environment. Evidence of excellent planning and organising skills. Analytical skills, with good problem-solving skills & ability to recognise areas of risk or opportunities for improvement. Exposure to projects and an understanding of process mapping and process re‑engineering. Additional Information / Specific Skills (If Any) Experience in Banking (E). Market Data / Curve construction knowledge across multiple products (E). Exposure to multiple vendor systems such as Bloomberg, Reuters & other vendor systems (E). Flexibility in shifts (E). Postgraduate / Graduate in Finance or related degree (E). Competencies MS Excel. Compliance. Knowledge of Equity. Data. Operational risk controls. Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised. At HSBC we offer our colleagues a greater number of leave days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well‑being, balance, and care. HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, colour, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. #J-18808-Ljbffr