Mastercard | Director, Loyalty
hace 7 horas
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology and innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential.
Title and Summary
Director, Loyalty & Personalization Services Business Development Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution.
We are looking for a truly exceptional strategic sales professional to join our Loyalty & Personalization Consulting practice in Latin America. Our Practice is one of the fastest-growing businesses within Mastercard, and we are looking for someone to fuel our growth in the region by continuing to drive Business Development. In this role, you will work closely with clients to understand how our professional services can be tailored to projects that help them achieve their ambitions to drive customer loyalty. This entrepreneurial role is a great opportunity to shape the direction of our regional practice.
Responsibilities
- Drive growth: Continue to drive the growth of our business in Latin America through identifying and developing new client relationships and growing our existing relationships.
- Provide expertise: Develop a deep understanding of our loyalty consulting services as well as broader industry trends to tailor our services to match client needs.
- Own the sale: Responsible for the sale of our loyalty consulting services including defining the scope, finalizing the price, all done in collaboration with our partners across Sales and Consulting Delivery.
- Lead clients: Cultivate lasting relationships with senior clients (VP+) at leading brands, becoming a trusted partner who can be relied upon to deliver sound advice throughout the sales process and during project delivery.
- Collaborate effectively: Work in close collaboration with our partners in the region across Sales, Delivery, and Product to ensure we are bringing the best of Mastercard to our clients.
- Sales Pipeline management: Accountability for running and process pipelines.
Requirements
- Experience in loyalty, CRM, digital marketing, and/or personalization at an established brand and/or top consulting firm.
- Experience working as a consultant or in another professional services role with experience selling within the retail, travel, and hospitality industry.
- Strong executive presence with experience working with regional and multi-national company executives.
- Demonstrated expertise in securing internal buy-ins and adeptly navigating a complex matrix organization.
- Ability to break down and communicate complex ideas in dynamic situations.
- History of navigating ambiguity in an unstructured, high-growth environment.
- Understands and can speak to the interaction between business and technology.
- High level of entrepreneurship, creativity, ownership, and business acumen.
- Proficient in English and Spanish. Portuguese is a bonus.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization. Therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach;
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
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