Remote Track and Trace Assistant

hace 5 días

Desde casa, México GH Logistics, LLC A tiempo completo

**About Us**GH Logistics is a fast-growing transportation and brokerage company dedicated to providing exceptional service to our customers through precision execution and operational excellence. We are looking for a **Track and Trace Assistant** (**Brokerage FMT)**to join our freight operations team and ensure every load is monitored, updated, and executed at the highest standard.**Position Overview**The **Track and Trace Assistant** (**Brokerage FMT)** role is responsible for maintaining real-time visibility of loads, communicating with carriers and customers, and escalating issues before they impact service. This position plays a critical role in our brokerage operations by ensuring accuracy, timeliness, and proactive problem-solving.**Available schedule: 5 AM - 4 PM**Important Before You Apply:- Comfortable with rotational shifts as required- Can work US hours (CST)- Must use Hubstaff and Zoom with camera on during the entire shift- Must have a reliable internet connection and professional remote setup**Key Responsibilities**- Monitor and track active brokerage loads through TMS, carrier communication, and tracking platforms- Ensure **on-time pickup and delivery** by proactively addressing service delays or exceptions- Communicate load status updates to customers and internal teams- Escalate **DEFCON-level or high-impact service issues** for immediate resolution- Maintain accurate documentation and notes within the TMS for every load- Support carrier reassignments, recoveries, and last-minute coverage as needed- Collaborate with brokerage sales, carrier reps, and dispatch teams to maintain service levels**Requirements**:- 1+ years in freight brokerage, dispatch, or tracking & tracing preferred- Typing speed of at least 50 WPM- Strong communication skills (clear, professional, and confident)- Proficient with TMS platforms, load boards, and tracking software- Ability to multi-task in a high-volume environment and remain calm under pressure- Detail-oriented with strong organizational skills- Reliable technology setup (desktop/laptop, strong internet connection, dual monitors preferred)**Why Join GH Logistics?**- Work in a **fast-paced, growth-focused** brokerage operation- Join a team that values **proactive problem-solving and operational excellence**:- Opportunities for **career growth** into carrier sales, load planning, and leadership roles- Competitive pay and benefits packagePay: $14,500.00 - $20,500.00 per monthApplication Question(s):- Are you able to multitask and keep consistent effective communication in english with your team?- Do you have a remote setup capable of being on a zoom throughout your shift with your team in real time ?- What types of loads and lanes have you tracked most frequently in your past role (e.g., dry van, reefer, retail, time-sensitive freight)? How did you ensure you stayed on top of all active shipments during your shift?- When monitoring multiple loads at once, what specific tools, methods, or habits do you use to work efficiently while still catching small details that could signal a problem?- Describe a situation where a load you were tracking was at risk of missing its delivery or pickup window. What steps did you take to address the issue quickly and minimize impact?- Explain any track and tracing or dispatching experience you have had in a previous supply chain.**Experience**:- US Logistics: 1 year (required)- US Freight Forwarding: 1 year (required)- US 3PL: 1 year (required)**Language**:- English (preferred)Work Location: Remote

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